Customer Service Los Angeles
Resume:
BRIAN
GARRETT
ad25on@r.postjobfree.com
Los Angeles, CA 90047
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Supervised team of 6 staff members.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets. Administrative Resources Option - Site Manager
Beverly Hills, CA • 03/2015 - Current
BevMo! Beverages & More - Customer Service Representative Woodland Hills • 01/2014 - 02/2015
WORK HISTORY
• Interviewed, hired, and trained new workers.
• Oversaw all daily office operations and equipment maintenance. Created weekly and monthly reports and presentations for management team.
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Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
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• Monitored, coached, and supervised team of 6 employees in 2018
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Handled customer inquiries and suggestions courteously and professionally
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Offered advice and assistance to customers, paying attention to special needs or wants
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SKILLS
Coordinate Value Engineering
Reviews
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Specification and Blueprint
Interpretation
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• Documentation
• Supervision of Events
• First Aid
• Facility Oversight
• Customer Service
Peirce College
Woodland Hills, CA
Associate of Arts: Communication
Studies
North Hollywood Senior High
School
North Hollywood, CA • 05/2001
GED
EDUCATION
NZK Entertainment - Production Assistant
Los Angeles, CA • 12/2009 - 02/2014
FedEx - Driver
12/2006 - 11/2009
Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
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Supported production needs by performing routine tasks using standard procedures and equipment.
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Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
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Supported current production needs by moving items between equipment, conveyors, and staging areas.
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Developed and maintained successful relationships with media professionals.
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• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Maintained professional and friendly demeanor during deliveries to uphold company reputation.
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Delivered goods and products to customer on time and in excellent condition.
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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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I was awarded employee of the month when I worked for Fedex do to hard work during the holiday rush.
EMPLOYEE OF THE MONTH
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