**** ***** ***

Sheffield Lake, Oh *****

Phone: 440-***-****

Email:ad25om@r.postjobfree.com

Jennifer A. Duley

Objective

Self-motivated individual with 20 years of experience in a high volume, fast-paced Medical Billing office, Flexible in accepting and facilitating change. Able to handle difficult people well. Extremely knowledgeable in Laboratory HCFA-1500 and UB92 billing and insurance claims. Highly dedicated and motivated to achieve established goals. Accurate and detail oriented. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Experience

1999 to Present Quadax Inc. Middleburg Hts, Ohio

Insurance, Refunds, Supervisor, Receipt poster

Looked into why insurance denied payments by going on website and making calls. .

Responsible for refunding patients and insurance companies for their overpayments.

Verified the checks balanced to the spreadsheet, deposit logs, and bank deposit slips.

Managed 12 lockbox account. Verified the receipt payments balanced to the bank lockbox totals.

Review and research and troubleshoot billing problems.

Knowledgeable in all states rules and regulations necessary to process claims.

Answered staff questions, made sure staff had all the posting in for monthend, and kept up with their daily assignments.

Evaluated team member performance to identify and resolve productivity concerns

Posted Customer payments and insurance payments to their accounts.

1995–1999 Sears, Sheffield, Ohio

Book Keeper

Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for Variances

High School :

Computer Skills

General, 06/1995 Bookside High School- Sheffield Village, Oh

Word, Excell

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