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Customer Support Service

Location:
Midlothian, VA
Posted:
January 27, 2024

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Resume:

SCOTT M THOMSON

**** ****** ***** *** ****** Beach, MD 21226

412-***-**** ad25oj@r.postjobfree.com

http://www.linkedin.com/in/scott-thomson-pitt79

PROFESSIONAL SUMMARY

United States Air Force Retired with 20 years of service. Highly Proficient and a driven professional with over 9 years of industry experience in Human Resource and customer support. Skilled worker in a multi-faceted, customer support-based environment, while performing office administrative support duties to support managers, employees, and the mission. Established knowledge of the principles and procedures for personnel recruitment, selection, training, development, compensation and benefits, and negotiation, and personnel information systems. I have excellent interpersonal/intrapersonal written and verbal communication skills, with extensive experience collaborating with diverse groups of people internally and externally. Proven ability to lead by example in a professional work environment while ensuring a foundation of trust and integrity. I am seeking an opportunity to work with teammates of a multidisciplinary team to facilitate quality customer service and administrative assistance. Computer skills include; Microsoft Office Suite including: Word, Power Point, Excel, Outlook, Edge, Adobe and Google Suite applications.

PROFESSIONAL EXPERIENCE

MEPS (Military Entrance Processing Station) Liaison May 2021 – Current

Fort George G. Meade, MD

Coordinates and interprets procedures for assigned geographical areas between personnel to ensure that proper scheduling and processes are in place for training and placement requirements.

Interviews and completes fingerprints and background investigation documentation for incoming applicants by gathering accurate and complete data to prevent falsifying information when submitting for approval while also maintaining applicants’ confidentiality.

Advises candidates by providing them with the necessary information to make an informed decision by choosing one of the 150 specialty careers the Air and Space offers to ensure the Air Force Recruiting Service meets their annual goal.

Manages medical program by submitting required medical documentation to Chief Medical Officer and/or Surgeon General.

Oversees and approves daily schedule by performing quality checks on recruiters scheduling requests for applicants to complete the required tasks in accordance with military standards and regulations.

Provides leadership in coordinating recruiter training and orientations by educating individuals on the required customer service traits needed in order to be effective in their overall processes to achieve mission success.

Identify potential risks or challenges that could impact the mission’s execution and proactively develop risk mitigation plans.

Proactively identify potential safety risks and implement measures to mitigate.

Health Professions and Officer Recruiter Sep 2017 – May 2021

King of Prussia, PA

Provided excellent customer service by answering calls and coordinating meetings with potential applicants in medical positions.

Cultivated outreach programs to introduce medical professionals to Air Force opportunities by attending national and local conventions.

Aided candidates interested in the medical field in obtaining scholarships for medical schooling.

Guided high-quality health professional recruits through a rigorous application process to acquire and organize necessary documentation prior to their interview with the selection committee.

Prepared candidates to become mentally and physically prepared for commissioned officer basic training by providing them with training plans ensuring fitness while confirming the personal documentation needed.

Established an annual school program that provided pre-medical/dental colleges/universities and medical facilities/residencies with opportunities about Air Force scholarships and careers.

Enlisted Accessions Recruiter Aug 2014 – Sep 2017

Richmond, VA

Recruited individuals by interviewing, screening, testing, and evaluating them by screening them to determine eligibility standards to achieve for enlistment and recruiting goals.

Developed community relations programs by planning, organizing, and providing, support such as oral and film presentations for state and municipal ceremonies, exhibits, fairs, sporting events, and school presentations to enhance the relationship between the Air Force and community.

Established a successful marketing plan with advertising and promotions programs utilizing various media outlets including television and radio spots, direct mail, and news organizations.

Mentored enlistees ahead of qualification review by providing applicable training for mental and physical readiness and guided them in gathering documentation necessary for enlistment into the Air Force.

Established an annual school program visiting local high schools, sports teams, educational clubs and programs that offered students with opportunities about Air Force careers.

EDUCATION

Bachelors of Arts (BA), Generalized Studies Edinboro University of Pennsylvania – 2002

TRAINING & CERTIFICATIONS

United States Air Force Recruiter Course – 2014



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