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Customer Service

Location:
Newnan, GA
Posted:
January 27, 2024

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Resume:

Jodie Astin

Newnan, GA *****

ad25np@r.postjobfree.com

+1-404-***-****

Outgoing Logistics professional with 12 years of hard-earned experience. Proficient in handling complex customer issues, problem solving, and the willingness to promote positive experiences with a team-oriented mentality, dedicated to customer and co-worker satisfaction. Willing to put my qualifications and personality on a new career path as well. Authorized to work in the US for any employer

Work Experience

AOG Supervisor

Kuehne+Nagel - East Point, GA

April 2017 to October 2022

• Oversaw and processed the international shipping of AOG aircraft parts.

• Assessed and proposed new strategies to reduce the cost and/or time required to transport the freight.

• Demonstrated the ability to identify inefficiencies and aided in planning and implementing process improvements.

• Monitored and guided my fellow colleagues to ensure that targets and consistency were continuously met on time and preformed to industry standards.

• Provided employee evaluations and continuously trained my team members.

• Developed and maintained genuine business relationships with our overseas colleagues and customers as well with our US counterparts, shippers, dedicated truckers, and the airlines.

• Facilitated the transformation of handling and processing AOG shipments (from A-Z) from our MIA, ATL, JFK, CHI, DFW, LAX, and SEA offices.

• Designed and formulated spreadsheets for our team to keep track of every AOG shipment from the US to overseas.

• Assisted with the responsibilities of handling AOG import shipments, engine handling, and charters

(Aviation and Pharmeceutical).

• Created and coordinated documentation as in composing international AWB's, and pouching up the appropriate paperwork to provide to the airlines.

• Ensured accurate charges were correctly inputted and the appropriate documentation was uploaded for the particular Aviation station location in which the shipment was handled for accurate billing. AOG Coordinator

Kuehne+Nagel - Forest Park, GA

October 2010 to March 2017

• Monitored the international export shipping of extremely time sensitive aircraft parts for AOG (Aircraft On Ground) shipments.

• Coordinated shipping requests within 15 minutes of receiving the initial request for expedited shipping and delivery.

• Understood the client's needs and how to meet them.

• Formulated business relationships

• Confirmed flight departures and informed our customers of any delays regarding their freight.

• Preformed data entry jobs for our ATL colleagues and efiled the appropriate documentation. Education

High school diploma

Newnan High School - Newnan, GA

March 2002 to May 2004

Skills

• Logistics

• Supply Chain

• Shipping & Receiving

• Freight Experience

• Customer service

• Supervising experience

• Typing

• Microsoft Office

Certifications and Licenses

Dangerous Goods Cert

August 2020 to October 2022

TSA Certified

April 2017 to October 2023



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