RONEISHA DEESE

EDUCATION

Florida Career College

Medical Assistant September 2022 - August 2023

Miami Carol City Senior High School August 2012 - June 2016 High School Diploma

WORK EXPERIENCE

National Benefits

Member Services-Team Member October 2022 – June 2023 We worked directly with United Healthcare to assist registered members locate suitable primary care providers. This role required informing members of vital information such as which physicians and facilities will accept their insurance. I was also responsible for processing order on behalf of members with qualifying benefits. This role also required technical troubleshooting.

Alorica

Call Center - Team Member May 2021 - October 2022

Provided exceptional customer service as a DirectTv technical assistance telephone agent. My responsibilities included trouble shooting, assisting customers experiencing issues processing payments, accessing their accounts and processing timely upgrades.

Publix

Deli Clerk February 2020 - May 2021

Provided premier customer service, including greeting customers and answering their questions, taking and fulfilling special orders for customers. My duties also included packing, labeling and pricing product. Operating the bread slicer and the scale while following sanitation and safety guidelines. Tacobell

Team Leader April 2017 - February 2020

My job key responsibilities include making sure team members complete all assigned duties and serve safe, quality food in a friendly manner. Also ensuring that the restaurant is a safe place for team members to work and customers to eat..

Dr. claude B. Romulus MD

Medical assistant june 2023- current

My job key responsibilities include checking in the patients and recording their vitals, also taking their blood and sending it off to the lab. My job also included answering the phone and making appointments for our patients. I also administered shots.

Skills

Phlebotomy

Taking vitals

Administering shots

Preforming EKGs

CPR Certified