Tracy Mitchell

Mount Holly, NC ***** • 704-***-**** • ad25mg@r.postjobfree.com

Professional Summary

A personable individual with strong organizational skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Skills

Federal Guideline Proficiency

Post Office Operations

Handling and Sorting Mail

Distribution Services

Operations Oversight

Reservations Management

Hospitality Services

Word Processing

Cash Control

Team Building and Supervision

Data Collection

Call Management

Account Updating

Data Entry

Product Knowledge

Complaint Resolution

Active Listening

Professional Telephone Demeanor

Prioritization

Work History

Seasonal Mailroom Clerk, 06/2022 to Current

Integra Staffing – Charlotte, NC

Streamlined payment processing procedures by implementing new software solutions to increase efficiency and accuracy.

Reduced errors in payment processing by maintaining an organized system for tracking invoices, payments, and account balances.

Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and minimizing risk exposure.

Lead Retail Sales Consultant, 02/2022 to 08/2023

Crackle Barrel – Charlotte, NC

Boosted customer satisfaction by providing excellent service and addressing inquiries promptly. Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.

Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.

Developed strong rapport with customers, resulting in increased loyalty and return visits to the store.

Implemented visual merchandising strategies that enhanced product displays and improved overall store appearance.

Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.

Assisted in planning promotional events, driving foot traffic and increasing sales volume during key periods.

Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.

Resolved customer complaints professionally, maintaining a positive brand image and retaining dissatisfied clients.

Front Desk Supervisor, 03/2022 to 01/2023

Hilton Home2 Suites – Belmont, NC

Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.

Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Contributed to the development of new front desk procedures for increased efficiency and better guest service.

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.

Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Unemployed, 01/2021 to 02/2022

Currently Unemployed – Charlotte, NC

Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Customer Service Representative, 03/2017 to 01/2020 Golden State Foods – Pineville, NC

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating the company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Seasonal Benefits Verification Specialist, 10/2017 to 02/2018 Lash Group Amerisource Bergen – Fort Mill, SC

Enhanced claim processing efficiency by reviewing and verifying insurance benefits information. Streamlined workflow for the benefit verification team by implementing a comprehensive data tracking system.

Utilized advanced research skills to investigate specific policy provisions and resolve any ambiguities or conflicts.

Expedited appeals process for denied claims through meticulous preparation of supporting documentation and adherence to timelines.

Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.

Assisted clients with resolving complex benefits issues, improving overall customer satisfaction. Collaborated with healthcare providers to ensure accurate billing and benefit coverage information. Optimized the use of electronic claims submission systems to expedite claim processing times. Customer Service Lead/ Acting Supervisor, 11/2002 to 10/2017 MBM Food Distribution – Rocky Mount, NC

Enhanced customer satisfaction by resolving complex issues and providing timely solutions. Improved team efficiency by implementing new training procedures and streamlining work processes.

Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.

Exceeded performance goals consistently through effective communication and problem-solving skills.

Developed strategies for improving service quality, and increasing overall customer satisfaction ratings.

Established strong relationships with clients, leading to repeat business and positive feedback. Issued credits, picked-ups, and chargeback adjustments on items for accounts necessary. Handle all delivery requests, add-ons, deletions from orders Kept an active involvement with Supply Chain Services on new and discontinued products and problem situations, which may arise with merchandise Prepare invoices and contact the appropriate warehouse personnel for miscellaneous billing when necessary

Handle and log all incoming calls to the department in a timely and friendly manner Assist drivers/representatives when situations arise on routes Stay informed on all special and automatic shipments for all accounts Complete vendor credits authorization forms on damaged and un-saleable goods due to vendor problems

Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.

Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.

Transit Driver, 06/2014 to 04/2016

Cool Running – Asheville, NC

Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules. Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.

Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.

Assisted passengers with special needs, ensuring their comfort and accessibility during transit. Front Desk Clerk, 04/2010 to 06/2014

Comfort Inn/ Holiday Inn – Rocky Mount, NC

Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns. Provided exceptional customer service for a positive guest experience, resulting in repeat business. Streamlined check-in and checkout processes to improve efficiency and reduce wait times. Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Education

Business Administration And Management

Ashford University - Clinton

High School Diploma: 06/1991

Woodrow Wilson High School - Portsmouth, VA

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