Client-focused sales leader driving results through cultivating loyal relationships, product expertise, and performance management

CORE COMPETENCIES

Sales Strategy ● Customer Service & Experience ● Communicating & Influencing ● Leading, Coaching & Mentoring

Internet Sales Performance ● Communicating & Influencing ● Product & Project Management ● Marketing & Branding

Operational Effectiveness ● Process Improvement ● Reporting & Tracking (KPIs) ● Relationship Development

PROFESSIONAL EXPERIENCE

CarNow, Regional Performance Manager 2019-Present

Perform product consultation and training of CarNow’s software solutions

Host and set the agenda for regular dealership-partner meetings within designated territory

Serve as a customer trusted partner on the use-case, suggesting best practices and recommending process change

Drive retention and growth among our customers by networking and building relationships

Quantitatively and qualitatively measure customer engagement and provide feedback to key executives regarding product and service improvements

Present reports and analyses of dealership performance to identify trends and opportunities

oReports include analysis against previous time frames, other dealerships, and other data sources

Work collaboratively and effectively with the Sales and Client Success Team to onboard new clients and maintain long-term customer relationships

Provide tech support and real-time, creative solutions for customers

Maintain product knowledge to be an effective consultant/advisor

Track information to support revenue growth, accounting, and expense reports

Train new employees on products, best practices, policies, and procedures

Suggest improvements in processes to increase the effectiveness of the operation

Solve complex problems leveraging knowledge of the industry, experience, and skills

Identify opportunities and risks and formulate action items by collaborating with internal and external resources

Adjusted approach to job during COVID-19 to maintain performance during difficult market conditions

TRUECar, Client Success Manager 2017-2019

Supported dealerships in a multi-state territory

oManaged a book of business of 60 dealerships

oDrove increased revenue by introducing dealers to new products and their benefits

oTrained dealerships on product lines and their value

oDeveloped relationships to reduce churn rate

oProvided product solutions that impact multiple revenue centers within the clients’ business

oCommunicated proactively with clients concerning advertising results and changes to the market, along with suggestions for current and future market conditions

Provided consultation to business owners and managers concerning best practices, strategy, market conditions, and identifying challenges to form a diverse plan to meet their digital and non-digital goals.

Successfully applied data to drive process changes to meet unique markets needs and expectations for the customer

oAccomplished through developing a unique plan to maximize strengths while protecting against vulnerabilities

oCollaborated with multiple vendors and integrated underlying systems and applications

Developed specific marketing campaigns to capitalize on overlooked areas of the market

Implemented processes and systems to convert digital exposure into an activity that results in increased revenue

Maximized time in the market by effectively coordinating logistics

Tracked progress through detailed reporting and documenting performance

Serra Automotive, Internet Sales Director 2017-2018

Led internet sales for six rooftops/five OEMs

oPrioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.

oClosed an average of 100 internet sales deals each month

oTargeted both offline and online consumers by designing a multipronged and comprehensive marketing strategy

oDirected the hiring, training, daily activities, and evaluations for the marketing and sales staff

oMaintained knowledge of current sales and promotions, payment and exchanges policies, and security practices

oWrote proposals and closing contracts to support the sales team in making deals

Created high-quality marketing strategy, including product marketing briefs, FAQs, and objection handling documents

Prepared monthly reports for upper management, including P&L and sales trends

Assisted with team-building initiatives and support for maintenance of organizational culture and employee morale

Hendrick Chevrolet Hoover, Internet Sales Manager 2014-2017

Collaborated in organizing all the sales activities of the internet sales department

oSurpassed and met the monthly sales target to increase dealership profitability

Partnered with the internet sales team in customer interactions

oEnhance customer satisfaction throughout the purchasing experience

Directed all the sales team personnel in internet sales strategy and operations.

Coordinated and implemented best practices to ensure a practical sales approach and assist in closing sales

Prepared all sales reports for the dealership and sales team members to maintain monthly sales goals and growth.

Hendrick Chevrolet Hoover, Financing & Insurance Business Manager 2014-2017

Offered vehicle financing and insurance to customers

oExplained aftermarket products and extended warranties along with manufacturer and dealership service procedures and policies

Developed and maintained good working relationships with new and existing lending institutions to secure competitive interest rates and financing programs

Processed financing and leasing deals accurately

oSecured approval through proper federal, state, and corporate channels.

Complied with federal, state, and local regulations that impact the industry and market

Created a program with the sales department that all new sales were referred to the F&I department

oTrained and supported the sales team with information on finance and lease programs

Hendrick Chevrolet Hoover, Client Advisor/Internet Sales 2014-2017

Leveraged understanding of our current car inventory to encourage customers to make a purchase

Collaborated with the marketing team to grow our customer base

Assisted in setting up the sales lot or the showroom floor for promotions and putting new models on display

Worked with the Finance Manager to develop sales agreements mutually beneficial to the company and customer

Partnered with our Sales Manager to offer attractive deals on used vehicles to interested customers

Winn-Dixie, #595, Hoover/McCalla, AL Store Director 2013-2014

Ran all operational aspects of a store grossing $14 million in sales

oManaged and trained approximately 75 team members

oMaximized store sales, profit, productivity, and other key metrics

oDeveloped a team concept for morale, production, and communication

oControlled and managed proper inventory levels and

oEstablished a working relationship with all support staff and supervisors

oSupervised the recruitment, development, training, and counseling of all associates

Belle Foods, Store Director 2012-2013

Control and execute shrink standards Store gross average of $10 million in sales

Maximize store profits and gross profit margins

Achieve and surpass productivity and payroll goals

Transamerica, Insurance Agent 2009-2012

Analyze insurance needs of clients to propose coverage solutions

Sold annuities and mortgage insurance protection and Maintained quarterly sales and performance objectives

Top Sales Agent for four consecutive months

Licensed in three states, AL, GA, and TN

Earlier Roles included: Lowe’s, Sales Manager Market Place, Assistant Store Manager, BI-LO Store (Store Manager, Assistant Store Manager, Customer Service Manager)

EDUCATION & COURSES

Red Bank High School, Chattanooga, Tennessee

Professional Courses:

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and safety.

BI-LO School of Business

Lowe’s Upper Management Classes

Extensive Business, Sales and Insurance courses and exam implementation and licensing

JM&A Certified Finance and Insurance

Proactive Dealer Solutions, BDC Bootcamp, BDC Boss Bootcamp

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