IT PROJECT MANAGER

Project Initiation, Execution, Delivery on time and under budget

OBJECTIVE

IT Project Manager with extensive experience in managing multimillion projects in Waterfall/Hybrid/Agile environments.

Skilled communicator, organizer, and effective negotiator. Experience/expertise in managing cross-functional teams in the fast paced environment.

Seeking a career opportunity as a Project Manager.

HIGHLIGHTS OF QUALIFICATIONS

A highly effective professional with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects

More than 15 years of progressive experience in Information Technology business including Business Analyses, Quality Assurance, and software development

Knowledge of both theoretical and practical aspects of project management

Demonstrated experience and applied knowledge of Waterfall and Agile project methodologies

Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and IT project deliverables

Led experience with the inception, elaboration, and implementation of system development life cycle, in a complex business environments

Ability to work under pressure to meet deadlines

CAREER PROGRESSION

Project Manager/Scrum Master February 2017 – Current

TELUS DIGITAL, www.telus.com

Leading My Account Billing and Guardian Squads

Facilitating the scrum ceremonies and cross functional teams meetings

Driving continuous improvement of the Squads

Planning, guiding, and controlling the activities of a software product teams in analysis, design, development and testing for enhancements and new modules of Web and Mobile ‘My Account’ Application

Working closely with the product owners to keep backlog in Jira and Confluence page up to date

Removing road blocks, escalate issues resolution if required

Working closely with Environment and Incident management teams for issue resolutions

Leading Guardian Project (PM role), which includes

-migration of Alarm Force Bell customers

-Developing new services for Home Security and Personal Alarm

-Redesign the Overview, Home security, Plan, and Billing pages for My Accounts Web and Mobile App

-Managing cross functional teams (Wireline, Wireless, Services teams (BT), My account, Analytics (TD) )within project boundaries

Main Accomplishment:

35% of better TELUS customer’s feedback related to the Billing page of My Account Web and Mobile Applications

Senior Project Man April 2017 – January 2018

TELUS DIGITAL, www.telus.com

Reported to Reliability Program Manager and TELUS Digital Director

Created integration/separation Project Plans

Tracked projects deliverables, time lines and budget

Managed variety of Reliability program projects

-Graceful Outage recovery

-Centralize Login Monitoring and Alerting

-Error & Problem Management

-Backend Reliability Enhancement

-Registration and Login Enhancement

-Test Environment Management

Facilitated all status meetings and drafted meeting minutes

Drafted the program’s project close document identifying key learnings which fosters continuous improvement to the integration/separation life cycle

Developed and maintained all electronic projects repository documentation

Reviewed and provided input to Executive Steering Team reports and presentations

Worked closely with the Program Manager to resolve issues and remove roadblocks to the projects’ success

Main Accomplishment:

-Reduced the number of customer-facing errors and downtime by more than 75% through monitoring and alerting, and moving logs to Splunk

-Reduce clients calls to Client Care by reducing duration of assisted registration emails distribution by 80%

-Reduction of 32% in customer facing errors

Mediation/Infrastructure Project Manager October 2010 – March 2017

TELUS INC., www.telus.com

Managed Migration of 120000 MTS mobile customers to TELUS

Managed design and implementation of new Mediation Zone Voice Virtual infrastructure.

Coordinated work of Infrastructure, Storage Management, and Environment Management teams involved into the process of building a new MZ Voice infrastructure.

Facilitated the definition of project scope, goals and deliverables

Developed detailed Project Management documentation such as Integrated Project Plan, WBS (Work Breakdown Structure), Contingency Plan. Monitor progress and risk. Initiate corrective actions.

Initiated discussion and interviews with clients/stakeholders for better understanding of business needs

Led all aspects of the system development, integration and upgrades including project planning, status tracking and reporting for management review and prioritization

Monitored and control project performance and initiate corrective actions

Planned, identified, and monitored the risk

Managed delivery of the projects on time, to budget and within quality and scope

Managed onsite and offshore teams, as well as multiple vendors for TELUS circuit upgrade.

Main Accomplishments:

-Increased productivity of CGF online system by 30% through creating a new Virtual infrastructure and migrating existing CGF work flows from different Data Centers.

-Decreased the load of Staging environment by 50% through creating two additional Staging environments, which are used for Revenue Assurance Mediation Regression and Performance run

-Played key role in SickKids Hospital Inaugural Innovation Challenge contest in 2014. The best conceptual solution was proposed for new SickKids Hospital ‘s hires training

BSA/QA Lead September 2009 - September 2010

PUBLIC MOBILE, www.PUBLICMOBILE.com

Provided a leadership to Billing Test group responsible for testing of Core Application (RATOR) for prepaid billing system and Credit Cards payments

Worked closely with the product development (Vendors) teams to ensure that changes to the product architecture are aligned with quality standards

Created Functional Requirements and Data Mapping documentation.

Participated in JAD sessions with Business and Software provider to establish business requirements and processes.

Hosted Triage Meetings

Participated in design reviews for enhancement of existing Rator Customer Care / Rator provisioning, Rator / Great Plains applications ensuring that client requirements and quality assurance standards met

Led System integration, UAT, Regression, and End to End (Live) testing, including activation and monthly payment through different applications (Point of Sail, Portal, Channel Portal, QPAY and Rator), financial transaction (Credit Cards payments testing based on eSelect Simulator Credit Card Response code, reporting, and invoicing)

Led the execution of integration testing between Archway (ordering and returning system), POS, and Microsoft Dynamics Great Plains

Analyzed defects reports and tracking to understand root cause bags and opportunities for improvement in process and quality

Organized and participating in Triage meetings

Main Accomplishment:

Reduced testing time by 20% for projects by re-evaluating the test coverage and applying more efficient testing procedures

Senior QA Consultant / QA Lead May 2005 – August 2009

TELUS INC., www.telus.com

Led QA testing of large and middle size projects such as:

-Incoming SMS/MMS, CIBER 22/42 Upgrades

-Wireless Number portability (Government initiative)

-IVR enhancement (telephony project)

-Corporate Data Pooling,

-Database Cleanup Engine

-Bell X2, Dispatch and packet data, NII Voice Incollect

-New file format for roaming application

Planned and scheduled testing activities, provided estimates for testing scope and coverage by working closely with business analysts

Developed Test Strategy, Test Approach and procedural documents.

Identified risk and constraints and communicated with project stakeholders

Coordinated TELUS East/West and Rogers live testing execution for WNP (Wireless number portability) government project

Tested automatic credit card payments and one time payments within WNP ( Wireless Number Portability) project

Verified technical capabilities against business requirements and provided suggestion for resolution

Worked closely with Carrier Relations department in order to set up and execute special number testing within GSM Voice Mediation project

Followed up with Roaming Partners, and Engineering Group about technical issues versus business requirements and provided suggestions/resolutions for all sides satisfactions

Played key role in Outcollect Voice and Data testing

Main Accomplishment:

Enhanced test data preparation process by creating the shell script for switch files mockup automation

Senior QA Analyst January 2001 – May 2005

ROGERS, www.Rogers.com

Provided setup of testing environments (installed new builds, execute scripts, execute COPY BAN to copy data from production to testing environments)

Worked in Message Processing Application and Billing area

Executed and monitored batch requests (MPS, EOD, COLLECTION, PHASEIN, BILLING)

Developed test plans, test cases and performed tests for various Amdocs Ensemble modules

Performed automation CSM regression testing (capture and execute scripts using QA RUN)

Executed performance test using LoadRunner

Was responsible for execution of regression testing for COO (Corporate Online Order) and Sales Central web based applications

Worked closely with the development team to expedite bugs identification and fixing

Reported and tracked problems in Bug log database (Test Base3)

Main Accomplishment:

Reduced CSM Regression testing time by Building and executing a Smoke test suite (QA RUN automation tool )

EDUCATION & PROFESSIONAL DEVELOPMENT

PMP Certification (Certificate # 1385686) PMI

Scrum Master Certification (Member #000444432) ScrumAlliance

Master’s Degree in Mathematics and Computer Science Belarusian State University

Project Management fundamentals Humber College

Project Management skills development Humber College

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