Call Center Customer Service

Jasmin Renae Hall

ad25l8@r.postjobfree.com - 312-***-****

SUMMARY

● Call Center Representative with 7 years of experience in a call center environment, providing exceptional customer service skills to customers by being available, being human, being able to put myself in one’s shoes, being empowering, being consistent, & efficient.

● Experience in MS Office, Salesforce, CRM, Oracle, Typing skills: 70 WPM, etc. SKILL EXPERTISE

Skills: Year of Experience:

Customer Service 7

Administrative Skills / Support 7

SKILLS

Computers: Salesforce, Microsoft Word, Excel, PowerPoint, Publisher, CRM, 70 WPM, 344 CPM, Oracle Personal: Leadership, Great Work Ethic, Perseverance, Self-Starter, Problem Solver Industry: Medical Terminology, Insurance Claims, HIPAA Regulations, CRM EDUCATION

● High School Diploma, James Kenan High School, NC EXPERIENCE

JP Morgan Chase Chicago, IL

Loan Servicing Specialist- Business Banking August 2021 – January 2024

● Handle calls from internal clients

● Assist internal clients with business/loan line matters

● Provide responses to clients via email

● Research and interpret accounts and transactions

● Create cases to back office

● Process Payments and Advances for clients

Comcast Inc. Tinley Park, IL

Account Manager April 2020 – June 2021

● Provide Support for Customers

● Establish & Build Rapport With Customers

● Retain & Rebuild Customer Relationships

● Resolve Customer Inquiries/Complaints

● Maintain Customer Records

Blue Cross Blue Shield Durham, NC

Front End Processor Aug 2018 - Mar 2019

● Prepare & Correct Claims

● Prepare Scan & Identify Documents

● Handle Customer Inquiries

● Process Enrollments

Conduent Inc. Raleigh, NC

Call Center Representative Mar 2017 - May 2018

● Answer & Redirect Phone Calls

● Website Troubleshooting

● Resolve Customer Complaints

● Maintain Internal Databases

● Research Customer Records

Alorica Inc. Jacksonville, NC

Customer Care Representative Jun 2016 - Feb 2017

● Answer & Redirect Phone Calls

● Help With Customer Redemptions

● Resolve Customer Complaints

● Website Troubleshooting

● Process Customer Redemptions/Payments

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