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Customer Service Quality Assurance

Location:
Las Vegas, NV
Salary:
55000
Posted:
January 27, 2024

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Resume:

Kathleen Quirk

Head Chef

ad25l0@r.postjobfree.com • 702-***-****

LinkedIn? • NV, US

Summary

Passionate and results-driven Chef with extensive culinary expertise and proven track record of delivering exceptional dining experiences. Committed to elevating culinary standards, fostering teamwork, and exceeding guest expectations. Proficient in time management techniques, ensuring seamless kitchen operations and timely execution of high-quality dishes. Adept at implementing effective cleaning and sanitizing protocols, and maintaining impeccable hygiene standards in accordance with safety regulations. Excels in diverse cooking styles, from traditional to contemporary, consistently crafting delectable and visually appealing dishes. Possess exceptional communication skills, adept at collaborating with guests, staff, and suppliers to ensure seamless service and guest satisfaction.

Areas of Expertise

Menu Planning & Development

Inventory Management

Kitchen Sanitation and Safety

Operations & Time Management

Quality Assurance

Culinary Innovation

Customer Service

Staff Training & Development

Community Engagement & Outreach

Professional Experience

Crossroads of SN Location 2021 – Present

Chef-Manager

Lead the comprehensive menu creation process, designing a diverse array of offerings to cater to various preferences and dietary requirements. Streamline entire ordering process, ensuring the timely procurement of high-quality ingredients and supplies essential for seamless kitchen operations. Manages dietary concerns and allergy-related meal preparations, consistently delivering safe and enjoyable dining experiences for patrons with specific dietary needs. Develop detailed scheduling strategies to efficiently allocate tasks and responsibilities among the kitchen team.

●Demonstrated exceptional leadership prowess by leading the kitchen team with precision and inspiration, fostering a collaborative and high-performance environment, resulting to successful outcomes week after week.

●Successfully orchestrated top-tier catering services for significant events, skillfully crafting and delivering 200 portions per meal to ensure excellent dining experience.

Select medical, Dignity Health Rehabilitation Location 2019 – 2020

Dietary Aide

Oversaw preparation of a wide range of hot and cold dishes, maintaining the highest standards of taste and presentation. Provided exceptional customer service by taking orders and serving meals to a diverse clientele of patients, ensuring alignment with dietary preferences and requirements with precision.

American Addiction Center Las Vegas, NV 2016 – 2019

Head Chef

Directed culinary operations, guaranteeing exceptional food quality, impeccable presentation, and precise portioning of plated dishes from line activities. Oversaw payroll, attendance, and safety protocols, cultivating innovative culture by integrating customer input to craft novel culinary creations. Optimized inventory control, collaborated on event menu curation, and supervised the meticulous preparation of specialty items. Enforced regulatory adherence, curated captivating displays, and emphasized prompt and amiable customer service. Extended gracious greetings to patrons and meticulously upheld impeccable hygiene standards across both kitchen and dining zones.

Las Vegas Rescue Mission Las Vegas, NV 2011 – 2016

Kitchen Manager

Oversaw the preparation of 1000 daily meals, positively impacting the community. Delivered thorough on-site training, cultivating cooking, nutrition, meal prep, and scheduling proficiencies among kitchen staff. Collaborated with Ops Manager to improve services through resource integration. Directed the team in refining cooking techniques, nutrition, and meal planning to ensure high-quality and satisfying outcomes. Provided mentoring to clients, nurturing development in cooking, integrity, and career advancement. Established valuable connections and recognized emerging talent through networking at events. Efficiently managed kitchen closures and transitions. Spearheaded impactful initiatives for homeless outreach.

●Offered daily nutritional guidance to 1000 customers, elevating the dining experience.

Additional Experience

Operations Head, Kathleen's Cleaning Service, Las Vegas, NV, 2006 - Present

Community Service

Founded "Cookies and Hope" ministry, organizing weekly homeless outreach events and feeding over 150 people while providing essential resources.



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