LECIUS JOHN-BAPTISTE

Cincinnati, OH ***** 340-***-**** ad25ke@r.postjobfree.com

CAREER PROFILE

Motivated and performance-driven Service Advisor Professional with over 15 years of experience delivering exceptional customer service, issues resolution, customer base growth, and increasing company revenue. Easily develop positive rapport and an effective communicator in English & Spanish.

SKILLS SUMMARY

Consultative Selling Customer Service & Support Optimizer Automation Tool Automotive Repair

Software Claims Adjuster Repair Cost Negotiation Workflow Coordination & Supervision Inventory Control Cross Department Collaboration File Review Body Shop Management Appraisal Reports

RELATED WORK HISTORY

Vehicle Appraisal & Evaluation, QLR Enterprises, St. Thomas, Virgin Islands • 2012 to 2017

• Contractual work evaluating vehicles for financial institutions to establish repair requirements

and cost estimates for losses and possible resale value.

• Identified potential and questionable damages reported and communicated findings with client.

• Maintained current knowledge of local industry repair procedures and local market pricing.

• Submitted detailed auto inspections and reports summarizing the damages.

Insurance Adjuster/CSR, Guardian Insurance, St. Thomas, Virgin Islands • 2007 to 2017

• Evaluated and estimated accident casualty losses, personal, and commercial property.

• Conducted thorough investigations, confirmed coverage, determined liability, established damages,

reported status, and negotiated the settlement of assigned claims.

Service Advisor\CSR, Toyota of St. Thomas, VI • 2005 to 2007

• Verified and accurately provided estimates on the cost of repairs and services on automobiles.

• Serviced over 15-20 cars daily utilizing company services and service history to sell needed services to

customers. Demonstrated skills in overcoming objections in order to sell automotive services.

• Distributed and supervised work production of automotive repairs and service to the technicians.

• Reviewed repairs and services with customers to ensure an understanding of the services performed.

• Often called upon to handle complex customer situations. Communicate with customer any time a

deviation from the original estimate of cost or time the vehicle will be ready.

Service Advisor\CSR, Metro Motors, St. Thomas, VI • 2002 to 2005

• Provided estimates on automobile repairs and services. Answered calls, and scheduled appointments.

• Communicated estimated completion time, updates and followed through on each customer vehicle.

• Performed detailed record keeping and reporting, handled multiple priorities, and organize workload.

Body Shop Manager/Service Advisor, Community Motors, St. Thomas, VI • 1995 to 2002

• Reviewed repairs and services with customers to ensure an understanding of the services performed.

UNRELATED WORK HISTORY

Taxi & Tours Operator, St. Thomas, VI • 2017 to 2023

EDUCATION

Graduate of Charlotte Amalie High School, St. Thomas, VI