Rosette Phebus

Boston, MA *****

ad25iu@r.postjobfree.com

+1-617-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Service Representative/Medical Receptionist PhysicianOne Urgent Care - Medford, MA

December 2022 to October 2023

1. Data Entry: I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. 2. Provide medical office front desk support.

3. Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record. 4. Submit billing to billing company and respond to all requests promptly 5. Get fee agreements for Workers Compensation as required work with adjustors and case managers 6. Investigate and respond appropriately to all complaints and suggestions. Take effective and appropriate actions where necessary.

7. Refer medical questions to appropriate sources (Physician, Manager, or Director). 8. Participate in special projects as identified by the Physician. Intake Coordinator

All Care Home Health - Lynn, MA

September 2022 to December 2022

• Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.

• Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.

• Use problem solving skills to create and offer solutions to customer issues of varied complexity. Lead Client Service Associate

Foundation Medicine, Inc. - Cambridge, MA

November 2021 to May 2022

Provide education, guidance, and support to customers and patients about clients products and services.

• Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.

• Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.

• Use problem solving skills to create and offer solutions to customer issues of varied complexity.

• Ensure the successful and secure transmission of clients patient reports and other testing status updates.

• Document all communication and maintain appropriate records.

• Assist in sample procurement and supply ordering. • Assist in entering new test requests into the system.

• Review and update test requests with ambiguous patient information.

• Maintain and update database of patient information. Notify appropriate internal management of client issues and complaints.

• Meet deadlines and work gracefully under pressure.

• Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.

• Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities.

• Very busy call ctr open 7 days a week inbound/outbound calls and also warm transfers daily, and light office duties

• Cross train and trained new CSR reps.

• Other duties as assigned.

Customer Support Representative

Waitr Inc - Boston, MA

June 2021 to October 2021

Essential Functions:

Data Entry:

I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. Communicating with restaurants, drivers, and customers Customer service via telephone and chat support

Internal account management and technical support

Provide support for diners, restaurants, and drivers via chat support or telephone Convert customers into Waitr advocates

Detail oriented, customer focused multi-tasker

Able to communicate clearly and concisely over the phone and through live chat Good working knowledge of grammar, spelling, and punctuation Technical Support

Stress management skills

Core Competencies

I move fast and accurately in a dynamic environment Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service. I generate and recognizes creative solutions in varying work situations. Collaboration and strong communication skills

Demonstrates open, honest and respectful written and verbal communication. Productively focuses time and resources on activities to produce quality results. Problem solver, do whatever it takes attitude

I View events and possibilities from multiple perspectives. I Understand the bigger picture and the interdependencies and effects of other systems.

I Maintains and promotes individual and organization integrity and values in the conduct of all activities. Covid test results specialist

Cataldo Ambulance - Malden, MA

December 2020 to March 2021

Data Entry:

I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. Documentation review

I worked in a call center environment

Patients would call for their test results

Emailed results to patients when asked

Update patient charts

Call positive patients to inform them the next steps about quarantine and the cdc will call them Show empathy we delivering bad news to positive patients if needed I transfer them to the language line if English is not there first language

Educate patients about the stop the spread Covid19 program and the free sites they can go to. Phone etiquette and Patience with patients who received wrong information and educated them by being resourceful

Over all customer service

Very busy call ctr open 7 days a week inbound/outbound calls and also warm transfers daily, and light office duties as well as helped patients face to face.

• Cross train and trained new CSR reps.

Patient Access Representative

Tufts Medical Center Community Care - Medford, MA

November 2020 to February 2021

1. Data Entry: I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. 1. Provide medical office front desk support.

2. Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record. 3. Submit billing to billing company and respond to all requests promptly 4. Get fee agreements for Workers Compensation as required work with adjustors and case managers 5. Investigate and respond appropriately to all complaints and suggestions. Take effective and appropriate actions where necessary.

6. Refer medical questions to appropriate sources (Physician, Manager, or Director). 7. Participate in special projects as identified by the Physician. Computer Literacy

I have experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Written Communications

I have the ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications

I have the ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Reservationist/Customer Service/Dispatch

Transdev - Boston, MA

October 2019 to March 2020

• Data Entry: I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential.

• Schedule trips back and forth for the MBTA The Ride eligible customers

• Very busy call ctr open 7 days a week inbound/outbound calls and also warm transfers daily, and light office duties

• Cross train and trained new CSR reps.

• Answer all customer questions and concerns promptly and professionally.

• Dispatch for the rides drivers

Airport Customer Service Ambassador

Clear - Boston, MA

February 2019 to May 2019

Data Entry:I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. Strong communication skills and the ability to engage with potential customers and members alike

• Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment

• Drive membership enrolments through engaging travellers and educating them about the benefits of CLEAR

• Reaching for new challenges and asking for additional responsibility

• Balancing high volume with high quality customer experiences

• Participating in ongoing training and development

• Resolve traveller and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

• Consistently demonstrate adherence to security procedures by validating airline documents, verifying

• CLEAR member traveller identification and following documented security protocols

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

Lead Valet Cashier

Towne Park, Ltd - Boston, MA

June 2017 to March 2018

• Dealt with customer needs over the phone and in person

• Resolved staff issues or concerns

• Completed cash transactions

• Set up work stations for staff

• Inventory all the supplies needed for the next work order.

• Filing

• Set schedules

• Office work

• Completed inventory logs of vehicles and missing items Customer Service Representative (Contract)

Advantage Rental Car - Boston, MA

January 2017 to May 2017

Data Entry:I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential. Effectively communicate and offer ancillary products and services to enhance customer's travel experience.

• Achieve personal sales goals while supporting the goals of the team.

• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.

• Provide world class customer service by managing the rentals and returns process, in compliance with Advantage Rental car policies and procedures

• Qualify and process customer rentals with accuracy and attention to detail.

• Resolve customer issues and concerns professionally. Customer Service Representative (Contract)

Hertz - Boston, MA

June 2014 to September 2014

• Data Entry:I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential.

• Completed cash and debit/credit card transactions

• Grab a phone and tablet to communicate with clients and supervisors

• Greet customers

• Answer phones

• Resolved any customer concern or issue

• Open and close car rental contracts

• Advise customers about hertz additional products and services

• Learned how to be a leader and train new employees on this role as customers service representative

• Learned how to be a better professional as part of a team and independently Provided efficient service to customers in a professional way

• Conducted customer service surveys

• Handled reservations

• Collected and documented orders

• Operated the cash register

Customer Service Agent (Contract)

Enterprise Rent A Car - Boston, MA

August 2013 to February 2014

• Data Entry:I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential.

• Resolve customer issues and concerns

• Completed debit card and credit card transactions

• Open and closed rental agreements

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Booked appointments for clients

• Collected and documented orders

• Operated the cash register

• Performed data entry for customer information

Shift Supervisor

Boston Market - Stoneham, MA

August 2011 to March 2012

• Scheduled employees for work

• Conducted interviews for

• Assist GM with on boarding of new hires and also potential employees.

• Assist with payroll as need by GM

• Balance draw at the beginning and end of shift

• Inventory

• Made sure the shift ended with good results and happy customers

• Answer phones

• Upsell techniques and marketing skills

Customer Service Representative

Lead Medical Receptionist/Front Desk

American Homecare Specialist - Woburn, MA

June 2010 to March 2012

• Data Entry:I entered data from various sources into the company computer system for processing and management. I efficiently manage a large amount of information that is often sensitive or confidential.

• Very busy call ctr open 7 days a week inbound/outbound calls and also warm transfers daily, and light office duties

• Cross train and trained new CSR reps.

• Assist with payroll if needed and conducted interviews.

• Delivery of mail and packages to recipients that are received for the office

• Process outbound mail and shipments via USPS and FedEx

• Perform daily and on demand mail runs

• Answer phones and direct calls accordingly

• Maintain stat logs

• Greet walk-in guests and ensure they are properly logged in

• Ability to lift boxes and stand for long periods at a time

• Other duties include light facility duties, set up conference rooms for meetings as well as issue tickets for cleaning which will be shown when the candidate arrives

• Inventory all the supplies

• Filing

• Set schedules

• Office work

• Completed cms forms

• Insurance claims

Cashier

Baby's R US - Everett, MA

October 2010 to February 2011

• Cashier and recovery

• Clean store after shift

• Put back sales items

• Completed cash, debit, credit Card transactions

• Provided excellent customer service

• Assisted with customer inquiries

• Helped customers find what they are looking for

• Handled returns and exchanges

• Counted cash drawers

• Stocked merchandise

Education

High school diploma or GED in Diploma

Scale - Somerville, MA

March 2003 to April 2003

Skills

• Bilingual in English and Haitian Creole, Customer Service Professional, who is skilled in Microsoft office, internet savvy and proficient with the newest version of Windows. I also can type a minimum of 35 wpm. (6 years)

• My career goal is to work for a establish company full time, permanently.

• Computer Literacy

• Content Management Systems

• Medical Office Experience

• Medical Scheduling

• Microsoft Outlook

• Valet Parking (1 year)

• Telephone Skills

• Front Desk Experience

• Microsoft Excel

• English

• Data entry

• Cash handling

• Customer service

• Clerical Experience

• Insurance Verification

• Quality Assurance

• Upselling

• Medical Billing

• Heavy Lifting

• Office experience

• Administrative experience

• Multi-line phone systems

• Microsoft Word

• Phone etiquette

• Documentation review

• Microsoft Powerpoint

• Basic math

• Epic

• Medical Records

• Hospital Experience

• Medical Terminology

• HIPAA

• EMR Systems

• Medical Coding

• Office Management

• Vital Signs

• Employee Orientation

• Patient Care

• Zendesk (1 year)

• Live Chat

• Writing skills

• Typing

• Communication skills

• Bilingual

• Windows

• Computer skills

• Restaurant experience

• Workday

• Kronos

• Multilingual

• Haitian Creole

• Microsoft Office

• Laboratory experience

• Conflict management

• Recruiting

• ICD-10

• CPT Coding

• Interviewing

Languages

• Haitian Creole - Fluent

Certifications and Licenses

Medical Office Billing and Coding

August 2011 to Present

A medical billing specialist

• Submit claims to insurance companies

• Ensure that the responsible party pays for claims

• Manage payments and invoices

• Work with healthcare professionals to correctly identify the services and treatments a patient has received

• Ensure that medical records correctly reflect their patients' care

• Stay up-to-date with new coding regulations and standards Driver's License

Food Handler Certification

RN License

Assessments

Written communication — Proficient

March 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Caregiver fit — Proficient

May 2022

Measures the traits that are important for successful caregivers Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Security guard skills — Proficient

November 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate