MARIBEL MOJICA QUINTERO

Mobile: +1-832-***-**** The Woodlands, Texas

Email: ad25hn@r.postjobfree.com

PROFESSIONAL PROFILE

Bachelor in Organizational Communication. HR Coordinator and Generalist with solid experience in Shared Services Centers, Global HR Operations, Organizational Climate and Culture, Training, Development, Onboarding, Process Improvement and Implementation, Change Management, Coaching, Remote Work and Data Analysis. Always involved in projects that tend to increase efficiency of other areas within the companies achieving efficiency and effectiveness in their outcomes. Fluent in Spanish, French and English. HRI s Data. Leadership, Proactive, Recursive, Strategic Thinker, Accountable, Team Player, Goal Oriented, Assertive Communicator, 100% customer service oriented, Flexible and Adaptable.

EMPLOYMENT & ACCOMPLISHMENTS

Regional Sr Manager HR Global Delivery Center – Bogotá, Colombia

VELOCITY GLOBAL February 2022 - August 2022

Develop a team of HR professionals within the Americas region.

Set performance goals, provide regular feedback, and conduct performance evaluations.

Provide support in HR matters to employees hired by the company for other external companies (Clients) reporting directly to India and US (Training, Payroll, Background Check, Benefits, Hiring, Terminations, etc)

Collaborate with the global HR team to establish and implement standardized HR processes, policies, and procedures.

Recruit and built an excellence team for Americas support.

Develop and maintain effective relationships with key stakeholders, including regional HR business partners, site leaders, and global HR leaders.

Identify opportunities for process improvement, automation, and standardization to enhance HR service delivery efficiency and effectiveness.

Deliver customer service to our internal clients around the globe.

Implement and transition to employees from HR local platform to Workday in Americas. (Project involving other countries and areas within the company)

HR Manager (BP) – Bogotá, Colombia

MINDRAY MEDICAL COLOMBIA SAS December 2020 – February 2022

Responsible for payroll, training, onboarding, wellbeing, development and recruiting of our branch in Colombia reporting directly to Mexico.

Implementation of the Global System SAP Success Factors for Colombian employees, including training of New Modules in SF for our Branch (Training, Time of Attendance, TOF, Onboarding & Offboarding). Success Factors, Employee Central and Payroll.

Creation of a Wellbeing program during the pandemic

Training program for employees based on their position, capabilities, and skills to develop.

Lifecycle Sr Manager - HR Global Operations – Bogotá, Colombia

SCOTIA GBS COLOMBIA April 2018 – August 2020

Leader in charge of forming and training a multidisciplinary bilingual team in the Shared Service whose responsibility is to provide service to the bank's internal clients in human resources issues with a scope of 33 countries, reporting directly to the Head Office in Canada and following the guidelines and labor policies of each country to which we provide the service. Management of improvement projects and implementation of processes in the countries that are part of the company in the world.

Recognition of excellence for high performance and contribution to the company's strategy by the inclusion of 3500 former BBVA employees in Chile, turning them into internal clients.

Implementation of the new global HR system called Employee Central in Colombia - Success Factors – SAP and 33 countries around the globe including Mexico (payroll, Loa’s, time of attendance, terminations, hiring)

Nominated as a Best of the Best employee by the company in 2019.

Winner of Kick initiative in Canada, ideas applied in the Head Office that contribute to the strategy and improvement of the HR Global team.

Lead the team to achieved the best SLA in 2019- 2022 for HR Global Operations.

Best SLA from all the teams of Global Operations for more than 6 months.

Management of the purchase project of BBVA, Pronto and Cencosud in Chile, Tangerine and MD Financial in Canada and Banco El Progreso in the Dominican Republic.

Served 33 countries with high quality and efficiency standards.

Coordinate along IT area the development of several Robots that seek to maximize the processes of my operation against the requests of the countries where the bank is located.

Human Resources and Operations Leader - Perú – Colombia

AX2 GOURMET SAS October 2017 – April 2018

Successfully created and managed operations of 4 stores with sales exceeding 100% of the Peruvian Franchise Sangucheria La Lucha and of obtaining optimal results in all the processes, always aligned with the policies of the Head Office in Peru. Training of teams, Human Resources and Administrative Management.

Human Resources Coordinator – Bogotá, Colombia

CMA CGM COLOMBIA SAS November 2015 – November 2016

Responsible for coordinating, supervising, executing, and controlling all administrative, facilities and HR procedures and procedures of the company and its branches in Panama and Venezuela. Support to the Management in commercial issues.

Reduced company expenses in Colombia by 22% (Air tickets, hotels, stationery supplies, cafeteria, cleaning, rental of headquarters, transportation service) with the lead in the creation and implementation of the corporate travel policy in the Cluster, which allowed to standardize the consumption values and to achieve a considerable reduction in the company's personnel travel expenses.

Human Resources Business Partner - Bogotá, Colombia

SUTHERLAND GLOBAL SERVICES August 2012 – January 2015

Plan, organize and control the activities of the company with the objective of generating greater profitability, making decisions in a timely and reliable manner for the benefit of the company's operation.

Reduction of personnel transportation service expenses by 40% per month (from USD$80,000 to USD$35,000)

Construction, adaptation and successful movement of the company to a new location (Schlumberger, Nice, McAfee, AT&T, Account Now).

Corporate Business and HR Coordinator – Bogotá, Colombia

JOHNSON & JOHNSON MD&D July 2009 – August 2012

Control the administrative processes of the Business Unit, to achieve effectiveness, distribution and use of material and financial resources, allocate resources equitably and manage them for the efficient operation of services and satisfaction of the company's needs. Support to the Business Units in HR matters in their relationship with Stakeholders and strategic allies through their participation in training events by means of due compliance with the company's Health Care Compliance policies. Internal and external customer service.

Partner in the Internal and External Communications Project for Corporate Business Latin America.

Recognized by the company for excellent performance of functions, achievement of objectives and institutional events, among others.

Organization and development of the Health Sector Leaders’ Summit with the participation of the Disney Institute of the United States and with massive attendance by directors and managers of the main clinics, hospitals and health institutions in the country and the Andean area.

Planning and execution of the Annual Meeting of Johnson & Johnson Northern Region Distributors with massive attendance and 100% certification of the personnel meeting the parameters of Health Care Compliance for three years.

HR Assistant – Wellbeing Coordinator – Training Leader

ROCHE S.A. December 2006 – December 2008

Support the various processes of the area (selection, development, benefits, compensation, training, communications) and coordinate the area of Welfare of the company, Onboarding, Budget Management, Internal and External Communications and E-learning platform of the company following the guidelines of the Head Office.

Development and implementation of the ViSa (Vida Saludable) Corporate Wellness Program, which leveraged the achievement of the 7th position in Great Place to Work, since 87% of the staff was enrolled in the various proposed activities, which helped to reduce the company's absenteeism and dropout statistics.

Organize and coordinated corporative events ensuring attendance, objectives achieve, and ROI.

EDUCATION

Universidad de Barcelona, Master in Directive Coaching and Leadership, 2020-2021

Universidad del Rosario, Major in Human Resources Management and Organizational Development, 2009.

Universidad Autónoma de Bucaramanga, Bachelor in Communication Sciences in Organizations, 2004.

OTHER EXPERIENCE IN U.S.

Backroom Associate – Magnolia, Texas

TJX Companies - October 2022 - Currently

Provide support to customers with selections, questions, purchases and info about the benefits of our rewards program.

Stock merchandise in sales floor according to departments and sorting them ensuring visually appealing environments.

Support other areas of the business as mark downs, repricing, fitting rooms, queue line provisioning, process lines in backroom and running merchandise according to the store and customer needs.

Assist as a cashier, helping the customers with returns and sales attending their request in a timely manner and guarantying a wonderful experience with their purchases.

Talk to customers in native languages in order to increase loyalty and stablish successful commercial relations.

Winner of Employee of the Quarter and nominated as a Mentor of the Team.

Volunteer - The Woodlands, Texas

St. Anthony of Padua – Bread Food Pantry September 2022 - Currently

Unload truck deliveries from different vendors.

Sort food donations received and stock them in shelves for pre-packing the bags of food.

Deliver bags/boxes of food to those in need by loading cars on food delivery days.

Translate documents and relevant info for our Hispanic customers and clients.

Counselor Work Experience US – Missouri

Work Experience US Summer 2001

Counselor of a Sunnyhill Adventure Center, providing residential support, recreation and educational opportunities for individuals with developmental and other disabilities (special needs and medical conditions). Encouraging them to join and enjoy all the pedagogic, sport and cultural activities by empowering them through talks and accompanying for ensuring the achieve their goals and skills through the camp challenges and adventures.

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