Marlo Saenz

Medical Assistant

Copperas Cove, TX 76522

ad25he@r.postjobfree.com

+1-254-***-****

I’m a passionate, very empathetic, upbeat, friendly, positive, self motivating, hard working, dependable, educated and trained Administrative / Clinical Medical Assistant with a heart and passion for serving and helping others. Over 10 yrs of manager experience and over 15 yrs of kind, compassionate home care-giving skills providing quality patient care as well as case management. 15 yrs + of reliable reception, property management, strong customer service and relationship building skills, as well as, organizing, artistic creative skills. #ReadyToWork Authorized to work in the US for any employer

Work Experience

Owner / Operator / Manager / Caregiver

Mamita's Home Care

July 2010 to Present

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive home care. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals. Assist elderly or disabled adults with daily living activities at the person's home. Duties performed at a place of residence may include keeping house

(making beds, doing laundry, washing dishes) and preparing meals. Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.Care for individuals and families during periods of incapacitate, family disruption or convalescence, provide companionship, personal care and help in adjusting to new lifestyles.

Medical Assistant

Adventist Health Rural Family Medicine Clinic - Lampasas, TX September 2019 to February 2022

Under the direction of a physician, assists in the delivery of health care for patients. Performing a wide variety of patient care activities that include maintaining clinical records/documentation, researching, preparing and ordering, DME, HH and administering medications, vaccines, injections, as well as taking vital signs and preparing and ordering patients for specific tests, procedures and x- rays. Medical Assistant

Family Medicine Clinic - Lampasas, TX

September 2018 to September 2019

Under the direction of a physician, assists in the delivery of health care for patients. Performing a wide variety of patient care activities that include maintaining clinical records/documentation, researching, preparing and ordering, DME, HH and administering medications, vaccines, injections, as well as taking vital signs and preparing and ordering patients for specific tests, procedures and x- rays. Real Estate / Property Management Administrative Assistant Connect Realty Rick Blalock and Associates / RB Properties - Harker Heights, TX November 2017 to September 2018

Harker Heights, TX

November 2017 to September 2018

Harker Heights, TX

November 2017 to September 2018

Answer telephones and take messages; distribute incoming mail; operate scanners, facsimile machines and photocopiers; create documents, spreadsheets and presentations; complete expense reports and other accounting forms; and answer routine inquiries from clients, agents and brokers. Collect and record rent payments, create work orders for maintenance technicians or building supervisors, schedule tours for prospective tenants. Photocopy lease agreements and forwarding tenant complaints to the property manager. Provide clerical support to agents and brokers during the sales process such as photocopying sales documents, scheduling closing dates and securing public information about a property. WAH Customer Service Product Support

Concentrix / TurboTax - Remote

March 2018 to April 2018

Received incoming calls and provided customer support for Turbo Tax products. Accepted orders, approved and provided refunds all through a virtual dashboard Insurance Verification Specialist

Mint Dentistry - Irving, TX

April 2015 to September 2017

Verified patient insurance coverage. Ensured patients' health care benefits covered required procedures. Contacted patient's insurance company to verify coverage levels. Worked with individuals to educate them on their benefits information. Served as a valued member of the dental care team, helping patients get the dental procedures they need.

Entered data in an accurate manner to update patient benefit information in the dentrix insurance system and verify that existing information is accurate.

Education

Certificate Degree in Business Management Specializing in Real Estate Sales Central TX College - Killeen, TX

August 2004 to May 2008

Skills

• Patient care (10+ years)

• Phlebotomy (10+ years)

• Venipuncture (10+ years)

• Cpr (10+ years)

• Cpr certified (10+ years)

• Ekg (10+ years)

• Administrative assistant (10+ years)

• Receptionist (10+ years)

• Data entry (10+ years)

• Filing (10+ years)

• Medical records (10+ years)

• Scheduling (10+ years)

• Excel (10+ years)

• Microsoft excel (10+ years)

• Microsoft office (10+ years)

• Outlook (10+ years)

• Microsoft word (10+ years)

• Word (10+ years)

• Ehr (5 years)

• Epic (5 years)

• Vital Signs (10+ years)

• EMR (5 years)

• Injections (10+ years)

• (10+ years)

• Caregiving (10+ years)

• Dentrix (5 years)

• Laboratory Experience (5 years)

• Medical Imaging

• Insurance Verification (10+ years)

• ICD-10 (10+ years)

• Meal Preparation (5 years)

• Laundry (10+ years)

• Infection Control Training (10+ years)

• CPT Coding (10+ years)

• Clerical Experience (10+ years)

• Medical Scheduling (10+ years)

• Triage (10+ years)

• Medical Billing (10+ years)

• Anatomy Knowledge (10+ years)

• Medical Coding (10+ years)

• ICD Coding (10+ years)

• Quality Assurance (10+ years)

• Transcription (10+ years)

• Cerner (5 years)

• Supervising Experience (10+ years)

• Medical Terminology (10+ years)

• Phone Etiquette (10+ years)

• Medical Office Experience (10+ years)

• Accounting

• Chairside Assisting (10+ years)

• Customer Relationship Management (10+ years)

• HCPCS (5 years)

• Typing (10+ years)

• Computer literacy (10+ years)

• Documentation review (10+ years)

• SharePoint (10+ years)

• Microsoft Outlook (10+ years)

• Data collection (10+ years)

• Multi-line phone systems (10+ years)

• Problem-solving (10+ years)

• Flexibility (10+ years)

• Team Work (10+ years)

• Reliability (10+ years)

• Employee Orientation (10+ years)

• Negotiation (10+ years)

• Windows (10+ years)

• Eaglesoft (10+ years)

• Dental office experience (5 years)

• Dental receptionist

• Dental Assisting

• Case management (10+ years)

• AI (10+ years)

• Remote access software (10+ years)

• Medicare (10+ years)

• Financial services (10+ years)

• Software troubleshooting (10+ years)

• Digital marketing (10+ years)

• Managed care (10+ years)

• VPN (5 years)

• Training & development (10+ years)

• Utilization review (10+ years)

• Live chat (10+ years)

• Contracts (10+ years)

• Human resources (5 years)

• Time management (10+ years)

• Live chat (10+ years)

• Salesforce (5 years)

• CRM software (10+ years)

• Cloud computing (10+ years)

• Customer retention (10+ years)

• Tax experience (10+ years)

• Active Directory (10+ years)

• Network Support (10+ years)

• Linux (10+ years)

• Help Desk (10+ years)

• Customer service (10+ years)

• Microsoft Windows Server (10+ years)

• Databases (10+ years)

• Patient monitoring (10+ years)

• EHR systems (10+ years)

• Care plans (10+ years)

• Management (10+ years)

• Employment & labor law (10+ years)

• Medical collection (10+ years)

• Analysis skills (10+ years)

• Meditech (10+ years)

• Management

• Hospital experience

• Figma

• Hospitality

• iOS

• Mac OS

• Google Docs

• Writing skills

• Sales

• Clinical research (5 years)

Links

http://www.linkedin.com/marlosaenz

http://www.twitter.com/lovemarlo222

https://www.facebook.com/godslove222

Certifications and Licenses

Diploma

May 1991 to Present

High School Diploma

Medical Assistant

June 1998 to Present

Administrative / Clinical Medical Assistant

CPR Certification

RMA

Business Management

May 2009 to Present

Business Management and Administration Specializing in Real Estate Sales First Aid Certification

CCMA Certification

BLS Certification

AED Certification

Assessments

Basic computer skills — Proficient

July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Customer focus & orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Data entry: Attention to detail — Proficient

October 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Active listening — Completed

July 2020

Actively listening and appropriately responding in conversations Full results: Completed

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

HR: Compensation & benefits — Proficient

October 2021

Knowledge of compensation and benefits programs

Full results: Proficient

Customer focus & orientation — Highly Proficient

October 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Typing — Completed

October 2021

Transcribing text

Full results: Completed

Medical billing — Familiar

October 2021

Understanding the procedures and forms used for medical billing Full results: Familiar

Nursing assistant skills — Completed

October 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed

Clinical judgment — Completed

February 2022

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Completed

Attention to detail — Completed

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical receptionist skills — Familiar

February 2022

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Case management & social work — Proficient

February 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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