Customer Service Patient Care
Resume:
David Robinson
Richardson, TX *****
ad25gy@r.postjobfree.com
The history of my employment includes approximately 32 years of customer service experience. 25 years were used gaining experience and cultivating my customer service skills in the healthcare industry,15 years as a medical assistant front/back office and as a lab technician and 10 years as a nursing assistant/patient care technician in medical offices, clinics, hospitals, and rehabilitation centers because I have always had a passion for helping people. In addition, I have accumulated 7 years of customer service experience in retail management and the Business/Accounting/Finance industry as a Manager and Customer Service Representative. I have:
• Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of companies' mission and values.
• Demonstrated a record of superiorly achieving performance goals and objectives.
• Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory.
• Demonstrated ability to produce desired results by leveraging resources, managing merchandise effectively, and defining and communicating clear expectations.
• Mastered the ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.
• Demonstrated strong interpersonal and leadership skills including a willingness to improve and consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
• Developed the surmountable ability to effectively work in collaboration with a team to achieve objectives in a participative management style.
• Drove results by identifying opportunities to improve performance. Worked efficiently by planning and organizing work to achieve goals and objectives.
• Focused on customers by anticipating customer's need and continually striving to improve customer satisfaction.
• Applied effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
• Provided effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
• Communicated effectively by providing clear and timely communication and demonstrating effective listening skills.
• Demonstrated adaptability by adjusting to changing business priorities.
• Maximized performance and productivity through a commitment to sensible scheduling and total development of human capital through proactive recruitment, selection and education of employees. Work Experience
Substitute Teacher
Memphis-Shelby County Schools - Memphis, TN
November 2022 to Present
(1 year 3 months)
• Prepared lesson plans for the students to follow and stay on task with educational activities of the regular teacher.
• Utilized multiple technological tools and teaching techniques to better assist the students with learning.
• Managed and documented students' academic achievements, attendance and classroom behavior.
• Encouraged students to participate in lessons and classroom activities. Assistant Manager
Family Dollar - Memphis, TN
August 2020 to February 2021
(7 months)
• Greeted and assisted customers in a positive, approachable manner. Answered questions and resolved customer inquiries and concerns.
• Maintained a professional presence in the store by providing excellent customer service.
• Ensured a clean, well-stocked store for customers.
• Supervised, trained, and developed Store Associates on Family Dollar operating practices and procedures.
• Assisted in unloading all merchandise from delivery truck, organized merchandise, and transfers merchandise from stockroom to store.
• Assisted Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
• Supported Store Manager in Loss Prevention Efforts Social Worker Assistant
MIDTOWN CENTER FOR HEALTH AND REHABILITATION, LLC - Memphis, TN August 2018 to May 2020
(1 year 10 months)
• Prepared Care plans for patients to be sure they received the proper therapeutic treatment and care from the nursing staff and physical therapy department.
• Arranged and conducted Care Plan meetings with the patients, their responsible parties, and all department managers to be sure all of the patient's needs were being met.
• Filed and settled patient grievances with the State.
• Brought dedication and energy to the task of providing comprehensive patient care and creating a comfortable patient environment.
• Monitored all levels of rehab patients and coordinated with physicians and staff to provide basic patient care and completing patient status assessments.
• Specialized in coordinating between patients and families to facilitate communication and optimize care.
Patient Care Assistant
Majestic Gardens at Memphis Rehabilitation and Skilled Nursing Center - Memphis, TN February 2013 to May 2020
(7 years 4 months)
• Brought dedication and energy to the task of providing comprehensive patient care and creating a comfortable patient environment.
• Monitored and provided care for all levels of rehab patients.
• Coordinated with nursing staff to provide continuous basic patient care and completing patient status assessments.
• Specialized in coordinating scheduled activities, care routines and plans between nursing staff, patients and families to facilitate effective communication and optimize care. Team Manager
Van Ru Credit Corporation - Brookfield, WI
August 2005 to April 2011
(5 years 9 months)
• Managed and collected on delinquent loans accounts in the FDSL department while following the Fair Debt Collection Act by locating and contacting debtors and negotiating payment arrangements to bring the loans out of default status.
• Developed the surmountable ability to effectively work in collaboration with a team to achieve objectives in a participative management style.
• Drove results by identifying opportunities to improve performance.
• Worked efficiently by planning and organizing work to achieve goals and objectives.
• Maximized performance and productivity through a commitment to sensible scheduling and total development of human capital through proactive recruitment, selection and education of employees. Education
Bachelor of Science in Biology/Biological Sciences Lakeland University - Sheboygan, WI
January 1995 to April 1999
Skills
• Communication
• Social work
• Staff training
• Loss prevention
• Banking Customer Service
• Employee orientation
• Troubleshooting
• Organizational skills
• Goal Setting
• Operations Management
• Retail management
• Data Analysis
• Contact Centers
• Debt Collection
• Cold Calling
• Inventory management
• English
• Data entry
• Employee evaluation
• Recruiting
• Team Management
• Interviewing
Links
linkedin.com/in/david-robinson-6a1692253
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