Shaheed Smith

Norfolk, VA *****

ad25fw@r.postjobfree.com

+1-757-***-****

Not all of my work history is up here. I can provide documentation/job history for any job I apply for. Authorized to work in the US for any employer

Work Experience

Fulfillment Associate

Amazon Warehouse - Suffolk, VA

July 2023 to Present

Roadside Assistance Technician

Freedom Towing and Recovery - Newport News, VA

November 2022 to June 2023

• Tire Changes, Plugging, Treading

• Oil Changes

• Battery Diagnostics & Replacement

• Power Washing

• Fuel Assistance

Contractor

Canon U.S.A., Inc. - Newport News, VA

April 2021 to November 2022

• Packaging covid kits

• Following direct packing directions

Customer Service Representative

SJW Group - Washington, PA

March 2019 to January 2021

• Open and maintain customer accounts by recording account information.

• Maintain financial accounts by processing customer adjustments.

• Prepare product or service reports by collecting and analyzing customer information.

• Generate sales leads.

• Manage large amounts of incoming calls.

• Computer Diagnostics

Customer Service Representative

AmeriHealth Caritas - Philadelphia, PA

April 2017 to February 2019

• Assisted customers with questions.

• Manage large amounts of incoming calls

• Assisted customers with a warm and professional attitude

• Handled emails, inbound calls, and outbound calls

• Interacted with customers through live chat

• Set up excel sheet with customer information for data. Education

High school diploma

Philadelphia Virtual Academy - Philadelphia, PA

September 2016 to June 2020

Skills

• Oil Change (5 years)

• Mechanic Experience (5 years)

• Troubleshooting (5 years)

• Mechanical Knowledge (5 years)

• Brake Repair (5 years)

• Delivery Driver Experience (4 years)

• Tire Service (5 years)

• Landscaping (1 year)

• Automotive Diagnostics (5 years)

• Live Chat (2 years)

• Computer skills (7 years)

• Technical Support (4 years)

• Automotive Repair (5 years)

• Vehicle Maintenance (5 years)

• Service Technician Experience (5 years)

• Communication skills

• Negotiation

• Customer service

• Sales

• Time management

• Organizational skills

• Sales management

• Live chat

• POS

• Typing

• Conflict management

• Hospitality

• Analysis skills

• Freight

• Cash register

• Microsoft Access

• Load & unload

• Technical support

• Automotive repair

Certifications and Licenses

Driver's License

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