SEGUN MICHAEL OLORUNFEMI

***** *** ******, **, *******, AB Canada

403-***-****

Calgary, AB Canada

Profile Summary

I am self-motivated, target oriented and a team Player. Strong leadership experience, research, good customer relations. Expert focus on customer and client administration to drive proactive measures that maintain operations. I am also patient, friendly, and personable customer service professional with over 10years of experience helping consumers better understand products and services. I am passionate about listening and understanding, which enables me to intervene, communicate, and respond appropriately to the needs and requests of customers. I have an uncanny ability to deal with confrontation and dissatisfied people and to help them reach a solution that is beneficial without compromising the integrity or success of the organization. I am devoted to providing customers and clients with insightful information to help them make better decisions about their purchases and create brand loyalty through honest and effective communication.

Work Experience

March 2023- till date

LEAD HAND (ALPHA BETTER LANDSCAPING CANADA)

Follow direction from the Site Foreman.

Leading, coaching, and motivating crew.

Be familiar with contract requirements of projects you’re working on.

Project a positive company image by always acting professionally on or off client properties.

Follow and enforce all company policies and procedures including Health & Safety Policy.

Complete paperwork required by Management.

Operate small construction equipment including skid steers.

Read blueprints

WAREHOUSE ASSOCIATE, SOBEYS CANADA Jan 2023- March 2023

Duties and Responsibilities

Welcoming delivery trucks

Receiving and tracking shipments

Embarking merchandise in delivery trucks using appropriate tools

Tracking and documenting exact shipment arrival and departure times

Tagging and labelling merchandise

WAREHOUSE ASSOCIATE October 2015-October2022 AIR PEACE AVIATION, MMIA Lagos

Sorting of goods to the conveyor

Receiving and tracking cargos.

Monitoring of scanner

Embarking merchandise in delivery trucks using appropriate tools

Tracking and documenting exact shipment arrival and departure times

Tagging and labelling merchandise

Customer Service Associate, COCA-COLA COMPANY, LAGOS NIGERIA OCT 2013 – Aug 2015

Responded to between 35-55 calls per day regarding customer accounts, purchase requests, product returns, billing inquiries, and questions about product usage. Completed a series of customer service training to learn skills such as interpersonal communication and listening.

Work and report directly to the Fleet Manager

Highlights of

Qualification

Project Management

Articulate

Professional Representation

Report Preparation

Customer Service

Time Management

Problem Solving

Team Building

Effective Communications

Education

Bsc [HUNAM KINETICS AND HEALTH EDUCATION]

UNIVERSITY OF IBADAN, OYO STATE

1999– 2002

FEDERAL COLLEGE OF EDUCATION.

DIPLOMA, (Physical, Health Safety Education.

2007-2008 e-telligence Academy, IBADAN ( NIGERIA)

Diploma in Combating Fire Training.

REFREE ON Request

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