Wendi Rollo - Stephens

ad25fn@r.postjobfree.com 619-***-****

A dynamic professional, with a strong knowledge base of office administration, team building skills, with an outgoing disposition, seeking a position to play a key role in a company’s overall vision and growth.

Work Experience:

Dogs on the Run - San Diego, CA 8.23 - Current

Pet Care Professional

• I took a temporary hiatus from office work to assist pet owners with pet care needs.

• Pet care first aid certification.

National Powersport Auctions - San Diego, CA 5.22 - 8.23 Office Manager / Title Team Manager / Auction Events Coordinator

• Management of front office staff and titles team (8 members) in communication and overall office work flow processes.

• Recruiting, interviewing, on-boarding, and off-boarding of front office and title staff.

• Educating administrative staff on efficient methods of optimal customer service skills, organizational processes and implementing new office processes, as needed.

• Analyzing and identifying new opportunities for efficient work processes within the corporate headquarters.

• Point of contact and coordination of monthly auction event needs for in-house office staff logistics, client interactions, promotional staff, and auction lunches.

• Lead weekly staff meetings, monthly department manager meetings, and quarterly events committee meetings.

• Spearheading new motivational and morale boosting for staff self / skill improvement.

• Human Resources liaison to revise employee handbook, communication for technical is- sues, on-boarding and off-boarding of staff, training manuals, and safety plans.

• Collaborating with parent company to educate staff of the new HCM on-line platform Ceridian/Dayforce from previous ADP platform.

• Point of contact with various vendors for the corporate location.

• Maintaining and reporting inventory of corporate office supplies, and team expenses. Cisterra Development, LLC. - San Diego, CA 8.21 - 5.22 Office Manager / Billing Assistant (temporary position)

• Coordination of office move to new office location as the point of contact for vendors, signage, storage, phones, property management, and movers.

• Assisting Controller in AP accounting platform - SAGE/Timberline in setting up vendor profiles, project coding, and outgoing accounts payables.

• Maintaining the interest list and communication with new inquiries for upcoming high end residential developments.

• Update all staff weekly meeting agendas and scheduling internal / external staff meetings.

• Various office management duties include ordering office supplies, phone systems, build- ing maintenance, staff kitchen stocking and organization, and other daily tasks to assure a smooth running office.

• Reception duties include answering incoming phone calls, greeting guests, lunch orders, and Fed Ex/USPS/UPS

• Administrative software which includes SAGE / Timberline, Adobe, Egnyte Electronic fling system, Microsoft Suite, and Google Docs.

• Update monthly tracking report of multiple change order requests for projects.

• Coordinating and scheduling all office staff social and team building events.

• Successfully work in conjunction with the Founder’s Personal Assistant in various office needs, errands, and event planning.

Linscott, Law, & Greenspan Engineers, Inc. - San Diego, CA 7.17 - 7.21 Office Manager / Administrative Assistant

• Efficiently processing and mailing / emailing outgoing invoices on a monthly basis in conjunction with the corporate office finalizations.

• Overseeing 2 interns and one part-time staff member in administrative duties and main- taining of entire team of intern schedules (8 in total).

• Point-of-contact for all billing questions, invoice changes, edits, billing spreadsheets, cost breakdowns, billing portals, and tracking of backup information with invoicing.

• Creates New Project Assignments, billing project folders, inputs all pertinent client infor- mation into internal online system (Ajera) and job log, as new projects are won and awarded.

• Implementing new office efficient systems and processes, including redesign of the New Project Assignments form for the San Diego staff use as a more efficient and user friendly format within the Adobe PDFMaker.

• Reporting San Diego Office staff timekeeping, expense reports on payroll summary for Corporate processing. Timekeeping and expense reporting for the Principal, President, and off site interns.

• Updates Manager Meeting Monthly Reports in an efficient and accurate manner - Ac- counts Receivables, Proposals, Projection sheets, Aging Reports, and Billable Hours from staff.

• Collects all information that is requested for larger projects (RPF) - resumes, staff head shots, company background, logos, 330 section forms, business certificates, W-9, previ- ous project experiences, references, and certificate of insurances.

• Office management duties include ordering and maintaining office supplies, kitchen sup- plies, printer equipment, building maintenance requests, assisting in interior office remodel- ing changes, and other daily tasks that assure smooth office operations.

• Reception duties include answering all incoming phone calls, greeting all office guests, lunch orders, staff check in/out, solicitors, time sheets, receivables, outgoing or incoming overnight packaging / same day deliveries.

• Administrative typing duties - typing of proposals, memos, letters, and reports requested from Principals, and updating all internal and external contacts / phone lists, charts / spreadsheets.

• Assisting in research needed on previous proposals, business licensing, time keeping, client information, invoices, and previous budgets.

• Assisting in all office events, including researching venues, point of contact for venues, planning events, scheduling happy hours, and team building.

• Assists all new staff with on boarding paperwork, office operations, and company orien- tation overview.

UCSD- Computer Sciences & Engineering - La Jolla, CA 9.14 - 6.17 Student Services Advisor, UCSD Computer Science & Engineering

• Efficiently coordinate over 94 student CSE special exam accommodations, as required by the Office of Students with Disabilities and ADA regulations.

• Team participant of the UCSD OSD student prototype system launch, which improved the OSD coordination efficiency by 80%.

• Supervision of 4-5 Student Peer Advisors, advising students, faculty, and visitors of the CSE Intake Office.

• Accurately advise on CSE course information to inquiring students, faculty, and parents via phone, in person, email, and Virtual Advisor.

• Effectively coordinate over 261 UCSD Extension international and concurrent student re- quests with the CSE courses.

• Efficiently edit, update, and maintain the UCSD CSE website in website overhaul, using Drupal web content management platform.

• Verify and process over 150 Special Studies student requests for the CSE 197, 198, 199 courses.

• Verify and process Pre-Course Authorizations for student body who request CSE courses.

• Organize participation and coordination of CSE Information Sessions, Orientations, Triton Day, CSE Dept. holiday and social events.

• Greet and interact with the public, vendors, delivery staff, and students on a daily basis.

• Create and revise effective and vibrant marketing material used for CSE Information Ses- sions and capped major information.

• Responsible for pricing and ordering any marketing items used in career fairs, information sessions, or orientations.

• Maintain front office organization, office supplies, kitchen organization, mail intake, and general office management duties to ensure office is running smoothly.

• Assistance Office interiors for Intake remodel, including reading floor plans, choosing fabric and furnishings.

Previous Work Experience 2014 and Previous

• Executive Assistant to Dean - UCSD

• Interior Design Assistant - HDR, Inc., San Diego

• Executive Assistant - House of Blues - New Orleans

• Special Events Coordinator - Vega Events

Education:

Design Institute of San Diego San Diego, CA

Bachelor of Arts in Interior Design/Architecture

University of Louisiana Lafayette, LA

Bachelor of Arts in Mass Communications - Media Advertising with a Minor in Sociology

Certifications & Awards:

• Certificate - Pet CPR and First Aid

• Notary Public Commission - CA Exp. 2026

• Outstanding Service Award for Students with Disabilities Liaison

• LEED AP Certification

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