Service Desk Technical Support

Michelle Stone

**** ***** *** ***** **

Delaware, Ohio 43015

740-***-****

***********@**.***

PROFILE

LOOKING FOR SOMETHING TO BROADEN MY HORIZONS. ENERGETIC, KNOWLEDGEABLE, QUICK LEARNER,

EXPERIENCE

Currently doing at IT work thru insight and other companies

Service desk tickets, resolve issues, make tickets get them resolved

Answering phones, making tickets,solving tickets etc

Shipping printing labels, taking to mail area by 4

Receiving packages and entering in tab ware to receive

Printing invoices out in prism

Prism admin to unlock or reset

Marlins set up an distribution

Sap training and getting ready for roll out

Handled AD accounts, Azure, office 365 AD accounts

Changing out thermometer at entrance

Scheduling inter office shipments

Repairing hardware and replacing hardwAre

Installing software

Projects

Office decommissioning

People returning to work

Basic IT to support n tickets to installing software n resolving issues

EXPERIENCE

T. Marzetti (contracting via Insight) 2019 - present

Technical Support Agent

·Service desk tickets, resolve issues, make tickets get them resolved

·Answering phones, making tickets, solving tickets

·Shipping printing labels, taking to mail area by 4

·Receiving packages and entering in tab ware to receive

·Printing invoices out in prism

·Prism admin to unlock or reset

·Marlins set up a distribution

·Sap training and getting ready for roll out

·Changing out thermometer at entrance

·Scheduling inter office shipments

·Repairing hardware and replacing hardware

·Installing software

·Deployment

·Reimaged

·0365 support and admin

·Admin support

·AD support

·Password resets

·Reclaiming assets

·Disposable assets

·A lot of remote support

FIELD TECH,SELF EMPLOYED 2018

SURVEY FOR FUTURE INSTALS, IT WORK,MENU BOARDS, AP, VOIP PHONES, COMPUTER WORK, POS WORK, PRINTER REPAIR, DEINSTALLS AND REINSTALLS, BANK WORK, LAPTOPS AND COMPUTERS, WARRANTY INSPECTIONS, CAR INSPECTIONS, WORKED AT BANKS WITH IT AND DEVELOPMENT, DID BANK SURVEYS FOR BUYING PROPERTIES AND VEHICLES, AND SO MUCH MORE ...

COLONIAL CITY AUTO SALES 2012-2018

Sales Office Manager

·Managed the office and operations

·Completed all car title, purchasing and bank paperwork

EDUCATION

Bradford Business College, Graphic Design Degree

Knox County Career Center

SKILLS

CUSTOMER SERVICE, GO GETTER, SELF STARTER, TEAM PLAYER, TVS, COMPUTERS PRINTERS KIOSK, SALES, FINANCE

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