LISA

GOSSETT

505-***-**** ad25em@r.postjobfree.com 9837 Boulder St NW

Objective

Effectively communicate knowledge of flight operations, adapt to changing conditions, plan and carry out programs, and work in high-pressure/fast -paced environments. Education

PSYCHOLOGY • TECHNICAL VOCATIONAL INSTITUTE

Dean’s list while maintain a 3.85 GPA with a fulltime class schedule. HIGH SCHOOL DIPLOMA • MAY 14, 1993 • NEW FUTURES HIGH SCHOOL maintained a 4.0 GPA

Experience

Airport Parking

DRIVER • OCTOBER 2016– PRESENT

Assist customer with providing customers an exceptional experience from lot to airport. Provide assistant to customer with luggage with loading and unloading. Maintain a clean comfortable shuttle for customers and employees. Maintained customer accounts for long term customers with finances. Provide bookkeeping for management.

Paychex

CLIENT SERVICE REPRESENTATIVE • FEBRUARY 2022– JUNE 2023 Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.

• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.

• Provide online support, troubleshooting and handle escalations.

• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution. 2

Southwest Airlines

CUSTOMER REPRESENTATIVE (CUSTOMER SERVICE AND SUPPORT) • AUGUST 2018– JANUARY 2022

Manage large amounts of inbound and outbound calls in a timely manner, follow communication “scripts” when handling different topics, identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives, seize opportunities to upsell products when they arise, build sustainable relationships and engage customers by going the extra mile, and meeting personal/team qualitative and quantitative targets. Knowledge with Southwest systems asked to be floor walker as well as peer mentors for training of platforms. THE CHURCH RECOVERY HOME

RECOVERY HOME COORDINATOR/ SUPERVISOR • SEPTEMBER 2013 – SEPTEMBER 2018 The screening of potential clients for program participation and create, monitor, and fulfill treatment plans Collaborated with the case management team to schedule and coordinate appointments and other client services. Conducted the initial assessment of client to gather, analyze and synthesize data to formulate an appropriate progress plan. Counseled clients using various approaches and methods in conjunction with best practices for Christian discipleship and recovery. Lead devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle. The Church Christian Academy

CLASSROOM SUPERVISOR • AUGUST 2006– JUNE 2016

A school liaison for the academic department. Assist students with academic assignments and counseling. Assist parents with finances and payments. Locate sponsors for students who needed academic help. Assist with field trips and career building activities for students to attend. Plan GED and next steps plans for students. Accomplishments

• Southwest CS&S Virtually Chat Support Assistant

• 2022-Present Southwest Changed Network Committee

• 2018-2022 Southwest Peer Mentor for New Hires and System enhancements

• 2018-2022 Southwest Culture Committee

• 2018-2022 Communication Committee

• 2019 CS&S Southwest 100K Club

• 2018 CS&S Southwest Leading Performer

• 2018-2022 Southwest Peer Mentor

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