Damon A. Jones

Email: ad25eh@r.postjobfree.com

https://www.djonesny.com/

Tel: 917-***-****/Cell: 646-***-****

Professional Profile

I have experience in Information Technology Management and Architecture with exposure to customary end-user Personal Computing / Data Centricity. Although I do not possess experience as a manager, I have some experience as a Team Leader and Collaborator for over 5 years.

Core Skills

LAN/WAN Networking, Windows Operating System, DBMS Management, PC Software installation and Configuration, Desktop Publishing, some Apple MAC software experience, Microsoft Office Suite, General Accounting, Browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Mobile Devices: Tablets, Android, and iPhones.

Work History:

Metropolitan Transit Authority (MTA) Procurement Department Digital Document Backup Technician August 2020-February 2022

Gained a working knowledge of the document stage process and image conversion process.

Gaine knowledge of how to electronically transfer documented data to mass storage for the repository.

Gained knowledge of how to reassemble and collate the documents and return them to the vertical file for permanent storage.

Alphapointe, Richmond Hill, NY – Teleservice Representative

August 2014-May 2018

Obtained knowledge of how to provide Q&A sessions (foreign and domestic) over the phone using a database, on-screen script, and VOIP system.

Learned how to use my Active listening Skills to record and maintain critical responses to obtain relevant information while demonstrating a patient and professional demeanor.

Insight Global/COMPUCOM, New York - - IT Transport Technician

June 2013 - July 2013 (30 Day Contract)

Gained an intimate knowledge of an end-user's personal technology environment at the workplace.

Obtained working knowledge of how to disassemble office computer equipment and prepare it for transport.

Learned how to uncrate and reassemble office computer equipment at the new location more efficiently.

Lighthouse International, Inc. New York, NY -- IT Helpdesk Technician

July 2011 to January 2012

Achieved a working knowledge of Customer Relation Management in the client support area.

Achieved an understanding of how an amble supply of hardware and software affects the workplace.

New York Airport Services Brooklyn, NY -- Technical Assistant

2-2008 to 2004-2009

Achieved a working knowledge of how company vehicle data is collected and collated for paper file storage.

Gained a working knowledge of how the company’s vehicle documentation is staged for imaging and storage.

Learned how to execute duties as the office receptionist, office switchboard and visiting patrons.

Education

Colorado Technical University Colorado Springs, CO

Master of Science Management (MSM), IT Management

Graduated 2010

Triple core concentration included LAN/WAN Networking, Project Management, Database Management

New York City College of Technology Brooklyn NY

Bachelor of Technology, System Technology

Graduated 2009

Triple Core major includes LAN/WAN Networking, Database Management, Project Management with a mirror of Business.

Bronx Community College Bronx, NY

City University of New York

Data Processing, Associate degree in Applied Science

Graduation 2003

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