Customer Service Project Manager

Virginia Royal-Harrison

Direct: 336-***-**** Email: *********************@*****.***

CUSTOMER SERVICE ADMINISTRATIVE SUPPORT PROGRAM MANAGEMENT ORGANIZATIONAL MANAGEMENT PROJECT MANAGER

A self-motivated, highly analytical professional with expertise in leading customer service initiatives covering multiple industries and organization levels. Extensive background in administrative support and sales management, including experience in high level consulting on sales, healthcare, peer training, and customer engagement. Experience measuring program impact against pre-defined success metrics, and proven ability to employ data-driven decision making. Proven ability to influence without authority and motivate cross-functional teams.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Aurora Diagnostics, Greensboro, NC 04/2015 – Present Provide customer service support and consultation to the business and our stakeholders. Responsible for managing high volume calls daily assisting customers with billing, and all other insurance benefits related issues. Also responsible for managing insurance coding, insurance denials and correspondence research for data accuracy/integrity.

Financial Aid Specialist

NCA&T University, Greensboro, NC 09/2010 – 01/2013 Under general supervision and the direction of the Financial Aid Administrator, performed a variety of complex and technical duties involved in providing financial aid assistance for students and assist to develop and award student financial aid packages in accordance with prescribed procedures, policies, and regulations of the university. Also provided technical assistance and information to students, parents, and staff concerning program requirements, state and federal guidelines and eligibility determination. Front Office Medical Receptionist

Eagle Physicians & Associates, Greensboro, NC 04/2003 – 08/2008 Responsible for answering calls, as well as welcoming and assisting patients and visitors. Scheduling and confirming appointments, tests, treatments, and other procedures. Obtaining and updating patients' personal and health information. Creating and maintaining electronic health records. Medical Records Clerk

Physicians for Women of Greensboro, Greensboro, NC 03/2000 – 04/2003 Daily management of patients’ health records and history. Responsible for Preparing patient charts and gathering information and documents from patient conduct audits, gathering and filing patient information and processing discharge papers.

INTERNSHIPS/VOLUNTEER EXPERIENCE

Society Intern, Greensboro Housing Authority, Greensboro, NC 9/2012 - 4/2013 EDUCATION

Master of Science, Theology, Laurel University, Highpoint, NC – 2016 Bachelor of Arts, Sociology, North Carolina A&T University, Greensboro, NC - 2013

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