Courtney Van Cleave

**** ******* **** **** *****, Indianapolis, IN 46256

317-***-****

ad25e5@r.postjobfree.com

Customer Service Representative and Receptionist for 7+ years with great experience in handling complex customer concerns and promoting positive experiences daily. Proven success in being efficiently driven and very organized with a team-oriented mentality and dedication to customer satisfaction and business goals.

WORK EXPERIENCE

August 2023 – Present

Pharmacy Technician - Walgreens

• Locate, dispense, pack, and label a prescribed medication for a patient.

• Processing insurance claims

• Tracking inventory

• Filing paperwork

• Providing consultations to patients about medication use October 2021 – July 2023

CASE MANAGER - Apps Paramedical Services

• File and quality control confidential paperwork

• Scheduling Insurance exams in Eastern and Central time zones across Indiana and surrounding states

• Tracking specimen shipments to different laboratories and confirming receipt

• Case manager of 15 different examiners (60 cases per day on average) October 2020 – September 2021

**REMOTE - CUSTOMER SERVICE REPRESENTATIVE (Trainer) - Infosys

• Working with Government and Conventional loans (FHA, USDA, VA)

• Communicate with underwriting and mortgage consultants to better understand financial situation of the borrower

• Provide very rigorous training for up to 30 new-hire individuals at a time

• Provide financial assistance to clients experiencing hardships (escalated calls)

• Filing paperwork related to forbearances

September 2019 – October 2020

CUSTOMER SERVICE APPROVAL SPECIALIST - Scalable Press Inc.

• Provide quality information and accurate solutions for a defined scope of customer issues via email, chat, and phone

• Reviewing orders in detail to avoid any printing errors prior to printing

• Handling 30+ customer interactions via phone, chat, and email daily

• Maintain 100% of the service goal in accordance with current standards and as directed by management

October 2017 – August 2019

CUSTOMER SERVICE REPRESENTATIVE - Finish Line Inc.

• Team Leader – taking care of escalated calls, emails, or chats

• Handling 60+ customer service interactions via phone, chat, and email daily

• Ensuring customer satisfaction and providing professional customer support

• Collecting credit card information to process orders, locate transactions, and provide refunds EDUCATION

2016 Warren Central High School (Completed with Academic Honors) 2016-2017 Indiana University Bloomington

2017-Present Indiana University Purdue University Indianapolis (In-progress) ADDITIONAL SKILLS: Pharmacy Technician certification, Management, Coordinating Documents, Technical Support, Scheduling, Dispatching, Handling Payments, Customer Service, Customer Support, Team Leadership, Reception, Scheduling, HIPPA, Excel

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