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Customer Service Compliance Analyst

Location:
Lake Mary, FL
Posted:
January 27, 2024

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Resume:

Tracey Hinson

*** **** ****** ***** **** Mary, FL. 32746 321-***-**** ad25e4@r.postjobfree.com Objective To secure a position within an organization that will enable me to use my strong organizational skills, qualified background, and ability to work well with people and who is offering opportunities for growth and advancement that will lead to a lasting relationship. Profile Well-qualified and results-oriented Mortgage Professional with 20 plus years’ experience in positions of increasing responsibility and duties. Track record of consistently meeting or exceeding goals with excellent customer service results. Team player with polished communication skills: verbal, written and rapport building. Diplomatic and tactful with professionals and non-professionals at all levels. Excellent team-building skills. Professional

Experience COMPLIANCE ANALYST

Review all files after closing to make sure they are following compliance guidelines SENIOR CLOSING PROFESSIONAL

Review Insurance Policies for dwelling coverage, replacement coverage and deductibles per mortgage guidelines inclusive of customer communications/ customer service

Prepare mortgage closing packages for purchase and refinance transactions.

Sending initial CD’s and final closing docs for closing

Proficient in closing FHA, VA, Bond and Conventional financing

Balance Final CDs for compliance and applicable agency guidelines

Review Funding Docs for accuracy and issue funding authorization

Prepare draw packages for Renovation closings.

Prepare file for post closing; confirm all documents are following compliance guidelines.

Assist Post Closing when needed

Extensive customer service with closings agents, loan officers and borrowers.

Accounting/Reconciling of General Ledger & Purchase Advice

Special Project for VA review team – reviewing VA loans compliance for entire East and West coast loans

Employment History HOMEPOINT FINANCIAL – MAITLAND, FL JUNE 2019 TILL AUGUST 2022 Compliance Analyst and Closer FBC MORTGAGE – LONGWOOD FL – APRIL 2016 TILL NOVEMBER 1, 2018 Closer for Maronda Homes Builder DIGITAL RISK – MAITLAND, FL MARCH 2014 TILL MARCH 2016 Closing Department URBAN TRUST BANK –LAKE MARY, FL DECEMBER 2020 TILL AUGUST 2011 Closing Department WELLS FARGO HOME MORTGAGE – LAKE MARY, FL. 2001 TILL 2010 RETURNING 2011 TILL 2013 Senior Closing Professional

MARONDA HOME LOANS – MAITLAND, FL. 1999 -2001 Accounting Professional Skills Summary

Experienced in varied mortgage automated systems Computer Savvy

Customer Service Skills FHA, Conventional, Construction to Perm

Encompass Program Organizational and multitasking skills

Strong leadership skills Excellent training skills Education York Tech College, Rock Hill, SC - Accounting



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