Customer Service Admin Assistant

SB

OBJECTIVE

Seeking a position within

an organization that is

progressive that will allow

me to utilize my diverse

skill set to grow

professionally as well as

provide the highest quality

to my employer and

colleagues. With my

interactive communication

skills background, I would

like to secure a

challenging position and

deliver my best.

SKILLS

• Proficient in

Microsoft Office,

Google Suite, ATS

Systems

• Excellent

organizational and

time management

skills

• Strong work ethic,

discipline,

analytical, and

interpersonal skills

– outstanding

customer service

expertise

SHANDREA BROWN

MILWAUKEE, WI 414-***-**** ************@*****.*** EXPERIENCE

ADMIN ASSISTANT•NORTHWESTERN MUTUAL• JULY 2022 - PRESENT

• Organizes and schedules meetings and appointments.

• Creates materials as needed including spreadsheets, presentations, memos, letters, faxes, and forms.

• Assists in preparing and updating reports, dashboards, etc.

• Point of contact for technology access/services, often functions as PC/LAN contact.

• Maintains all department supplies; anticipates needs and orders.

• Arranges travel as needed.

• Prepares and monitors invoices, submits and reconciles expense reports.

• Takes minutes of meetings as needed.

• Resource to department on office and administrative functions.

• Works on projects as requested.

• Other department specific duties as assigned.

• Handles critical information in a confidential manner. CUSTOMER CARE SPECIALIST • DENTAQUEST • DECEMBER 2020 – JULY 2022

• Responsible for the collection and coding of simple provider encounters.

• Processes accurate coding and charge information by patients.

• Thoroughly and completely document all customer interactions.

• Educate customer and dental professionals on eligibility, benefits, claim payments, & authorizations.

• Provides directions on the usage & benefits of self-service tools.

• Help the dental facilities manage insurance claims, invoices, and payments. Ensure that claims are submitted to insurance payers in a timely manner.

• Appropriately route inquiries to the necessary department or individual when resolution of inquiry is beyond the span TALENT ACQUISITION COORDINATOR • MANPOWERGROUP • JULY 2019 – DECEMBER 2020

• Coordinates & administers the recruitment process for a Fortune 500 software company

2

• Schedule candidate’s assessments, onboarding paperwork, client documentation, etc.

• ATS (Application Tracking System) organize & maintenance created files and maintain the high-level customer service to candidates, hiring managers, administrative staff, ensuring a positive onboarding experience

• Specialize in I-9 paperwork, employ eligibility processing for new hires/ Rehires using DocuSign & Equifax

• Scheduling complex, multiple candidate interviews that are conducted via Zoom or over the phone.

• Recruiting point-of-contact for all interviews.

RETENTION SPECIALIST • SPECTRUM • JULY 2018 – JULY 2019

• Utilize a consultative approach to present the value of products and services with the purpose of retaining core products and customers and selling products and services to existing customers.

• Receive a high volume of incoming phone calls and respond to inquiries in a manner that meets high quality, productivity, and other performance standards.

• Retain and upgrade cable services in accordance with company requirements and customer needs.

• Save customers from disconnecting or downgrading service; present benefits of products and services on all calls including billing, technical, collections, and other types of inquiries.

• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

• Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines.

• Attempt to troubleshoot customers' service problems; schedule field service calls when necessary; Schedule customer appointments in accordance with established procedures. ADMINISTRATIVE ASSISTANT • BATES MANOR OF CARE • JUNE 2011 – JULY 2018

• Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

• Contribute to team effort by accomplishing related results as needed

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Book conference calls, rooms, taxis, couriers, hotels, etc.

• Cover the reception desk when required

• Produce and distribute correspondence memos, letters, faxes, and forms

• Provide support as needed with non-standard events 3

EDUCATION

DIPLOMA • JUNE 2014 • PULASKI HIGH SCHOOL

• 3.8 GPA

• Peers with Impact Mentor

REFERENCES

Available Upon Request.

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