Cianell Reid

West Springfield, MA *****

413-***-****

ad25cf@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Client Transportation

Patient Positioning

Feeding Assistance

Patient Observation

Injury Prevention

Care Monitoring

Supply Restocking

Emergency Response

HIPAA Compliance

Electronic Charting

Clinical Documentation

CPR Certification

First Aid Certification

Community Activities

Light Housekeeping

Preparing Meals

Attention to Detail

Emotional Intelligence

Support Services

Transporting Patients

Responding to Emergencies

Patient-Focused Care

Quick Problem Solver

Empathy and Compassionate Care

Heavy Lifting

Nutrition and Diet

Able to Lift [Number] Pounds

Calm Under Stress

Emotional and Social Support

Time Management

Meal Preparation

Emotional Support

Experience

April 2023 - Current

BHN - Ludlow, MA

Residential Support Specialist

Collected specimens from patients for laboratory testing purposes.

Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Turned and repositioned bedridden patients to prevent bedsores.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Conducted assessments of the physical and emotional well-being of residents upon admission and throughout their stay.

Provided emotional support to residents dealing with difficult issues such as mental illness or grief.

Provided physical support to assist patients with bathing, dressing and toileting.

Intervened in crisis situations to de-escalate conflicts or dangerous behaviors.

Developed relationships built on trust so that residents felt comfortable discussing their feelings openly.

Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Created a positive environment that encouraged socialization among residents.

Communicated with patients to determine feelings, need for assistance or social and emotional support.

Developed individualized plans for each client based on their needs and preferences.

Collaborated with other departments to coordinate services such as medical care or vocational training for clients.

Safeguarded patient privacy with strict adherence to HIPAA protocols.

Coordinated transportation arrangements for residents who needed to attend appointments off-site.

Assisted residents with personal tasks such as laundry, shopping trips, meal preparation.

Participated in the development of individual goals tailored to meet each resident's needs.

Reminded patients to take prescribed medications or nutritional supplements.

Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Planned and served meals and snacks to patients according to prescribed diets.

Ensured a safe environment by conducting regular room inspections and maintaining security protocols.

Provided guidance and support to clients in residential settings.

Facilitated communication between clients and other staff members.

Monitored client behavior, documented daily activities, and reported any changes in condition or behavior to supervisors.

Maintained accurate records of client progress notes, treatment plans, incident reports, and discharge summaries.

Organized recreational activities for clients in compliance with safety regulations.

Acted as an advocate for clients when interacting with outside agencies or community organizations.

Educated clients about health topics such as nutrition, hygiene habits, substance abuse prevention.

Attended weekly team meetings to discuss resident progress and strategies for improvement.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Answered patient call signals and signal lights to determine patients' needs.

Identified needs of customers promptly and efficiently.

Recognized by management for providing exceptional customer service.

Worked with cross-functional teams to achieve goals.

Answered [Number] calls per shift to assist with customer questions and concerns.

Collaborated with others to discuss new opportunities.

Achieved cost-savings by developing functional solutions to problems.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Exceeded customer satisfaction by finding creative solutions to problems.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Planned and completed group projects, working smoothly with others.

Delivered products to customer locations on time.

Completed day-to-day duties accurately and efficiently.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Leveraged [Software] skills to input and compile data gathered from various sources.

Prioritized and organized tasks to efficiently accomplish service goals.

August 2018 - September 2022

Bounce! Trampoline Sports - Springfield, MA

Team Lead

Maintained positive working relationship with fellow staff and management.

Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Operated forklifts and overhead cranes to move supplies and finished products.

Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.

Delegated daily tasks to team members to optimize group productivity.

Ensured compliance with company policies and procedures throughout the team.

Motivated staff through positive reinforcement techniques.

Displayed strong telephone etiquette, effectively handling difficult calls.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Assigned projects and distributed tasks to team members as per area of expertise.

Documented production levels and materials used to keep management informed.

Fostered positive employee relationships through communication, training, and development coaching.

Followed staffing strategies to achieve production goals.

Trained new staff in relevant processes and procedures.

Implemented strategies to take advantage of new opportunities.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked and monitored children from ages 1-18

Book birthday parties, take payment, and lead party hosts

Completed day-to-day duties accurately and efficiently.

Planned and completed group projects, working smoothly with others.

Leveraged [Software] skills to input and compile data gathered from various sources.

Understood and followed oral and written directions.

Recognized by management for providing exceptional customer service.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

June 2020 - February 2021

Olive Garden - West Springfield, MA

Server

Served food and beverages to patrons and immediately remedied issues with orders.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Accurately recorded orders on cash register and point-of-sale system.

Handled money transactions accurately while following company procedures for handling cash payments.

Followed health safety guidelines when preparing and serving food products.

Filled condiments and napkin containers during slack periods.

Took orders from customers accurately and in a timely manner.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Stocked service areas with supplies during slow periods.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Brought wine selections to tables with appropriate glasses and poured for customers.

Served food and beverages to patrons and confirmed complete orders.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Addressed complaints to kitchen staff and served replacement items.

Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Stayed informed about daily specials, new menu items, promotions.

Provided exceptional service to high volume of daily customers.

Garnished dishes and beverages to serve visually appealing menu items.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Provided excellent customer service to ensure satisfaction.

Prepared drinks according to standard recipes.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Monitored dining room for cleanliness and proper set-up at all times.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Greeted guests and provided menus.

Responded efficiently to guest inquiries and complaints in a professional manner.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Maintained records of transactions made during shift as required by law or company policy.

Assisted in preparing salads, appetizers and desserts to speed up food service.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Checked food before serving it to customers.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Cleaned tables and chairs to prepare dining area for next customers.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Ensured that each guest was served courteously, quickly, and efficiently.

Operated POS terminals to input orders, split bills and calculate totals.

Prepared checks, itemizing total meal costs and taxes.

Greeted customers, answered questions and recommended specials to increase profits.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Presented menus and answered questions regarding items.

Set up tables in between patrons to reduce wait times.

Delivered food orders promptly and courteously.

Explained menu items, describing ingredients and cooking methods upon request.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Informed customers of daily specials and signature menu items.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Collaborated with others to discuss new opportunities.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Displayed strong telephone etiquette, effectively handling difficult calls.

Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Achieved cost-savings by developing functional solutions to problems.

Recognized by management for providing exceptional customer service.

Leveraged [Software] skills to input and compile data gathered from various sources.

Prioritized and organized tasks to efficiently accomplish service goals.

Maintained schedule of class assignments to meet deadlines.

Delivered products to customer locations on time.

Completed day-to-day duties accurately and efficiently.

Understood and followed oral and written directions.

Worked with cross-functional teams to achieve goals.

Exceeded customer satisfaction by finding creative solutions to problems.

Education and Training

May 2020

Chicopee High School Chicopee, MA

High School Diploma

August 2016

Chicopee Comprehensive High School Chicopee, MA

Contact this candidate