Customer Service Representative

EDUCATION

Fresno City College – Fresno CA

Police Officers Standards of Training Certificate – 2000

Pensacola State College – Pensacola, FL.

Paralegal Studies

Asher School of Business – Marietta, GA.

Certificate in Secretarial Studies 1989

CERTIFICATIONS

P.O.S.T Certification - 2000

DMV “F” Endorcement -2022

Computer Skills

Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

SKILLS

Social Media Advertising

Business to Business

Leadership experience.

Communication skills.

Organizational know-how.

People skills.

Collaboration talent.

Problem-solving abilities

SUMMARY

Customer Service professional with ten-plus years of experience in different disciplines (Sales, Disputes, Answering Phones and Routing Calls). Throughout my career, I have consistently maintained a record of increased responsibility. I prioritize and promptly complete tasks, take pride in assigned work and aim to excel—a reliable self-starter, competent in oral and written communication, and able to motivate others to excel.

RELEVANT EXPERIENCE

Saucy Girls, Cookeville, Tn. 2016 – Present

Executive Chef and Marketing

Plan and direct food preparation and culinary activities

Modify menus or create new ones that meet quality standards

Estimate food requirements and food/labor costs

Supervise kitchen staff’s activities

Arrange for equipment purchases and repairs

Recruit and manage kitchen staff

Rectify arising problems or complaints

Give prepared plates the “final touch.”

Perform administrative duties

Comply with nutrition and sanitation regulations and safety standards

Keep time and payroll records

Marketed the company and the food to businesses, residents, and the public

Strib Wings LLC, Fresno, Ca 2010 - 2016

Executive Chef

Manage all activities in the kitchen, including food preparation and production, and management and training of kitchen staff

Ensure efficient, cost-effective operation and profitability of food production

Staying current on developing trends in the restaurant industry

Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations

Monitoring inventory and purchasing supplies and food from approved vendors

Hiring, training, and supervising kitchen staff

Assisting and directing kitchen staff in meal preparation, creation, plating, and delivery

Identifying and introducing new culinary techniques

Preparing meals and completing prep support as needed

Strib Wings LLC Fresno, CA 2007 – 2010

Sous Chef

Manage all activities in the kitchen, including food preparation and production, and management and training of kitchen staff

Ensured efficient, cost-effective operation and profitability of food production

Supervised and inspected all preparation and cooking equipment regularly to ensure that they were kept clean, sanitary, and in perfect operating order

Ensured that food products, presentation, and plating were of the highest quality, and were prepared to serve promptly

Assume the role of Executive Chef in their absence

Assured adherence to all standards of food quality, preparation, recipes, and presentation in conjunction with the specifications

Monitored holding and storage operations, stocking and food rotation, and guarantee food service sanitation standards were met

Assured kitchen personnel were trained in cleanliness and sanitation practices.

Fresno City Police Department, Fresno, Ca. 2000 – 2010

Police Officer

Deter crimes and assure the community through high-visibility policing

Patrol assigned areas and monitor activities to protect people/property

Investigate crimes and apprehend suspected law violators

Observed and responded to various situations or emergencies

Conducted initial investigations

Trained in de-escalation of hostile situations.

Gathered evidence and ensured successful prosecutions

Produced internal reports and provided feedback on case status

Dealt with case paperwork and administrative procedures

Foster good public relationships and liaise with community groups or individuals

Coordinate operations with other emergency services

Attend and provide evidence in court

Fresno City Police Department, Fresno, Ca. 1998-2000

Community Service Officer II – Assigned to Gang Unit

Assisted Police Officers with non-enforcement duties.

Appeared in court when necessary; maintained records of daily work activities.

Performed non-hazardous investigative duties related to committing crimes.

Solicited community participation in determining crime prevention needs;

Presented information to citizen groups, and businesses on crime prevention

programs and methods of identification of property and valuables.

Collects and compiles statistical data; researches trends and police reports for developing home security and crime prevention programs.

Performs home and business security inspections; and made recommendations.

Investigate non-injury and injury vehicle accidents; direct and controls crowds and traffic at accidents or special events.

Receives and responds to citizen inquiries; gives general assistance or directions as appropriate.

Performs routine office functions such as word processing, filing, record keeping, including the preparation of police reports.

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