Customer Success Manager
Resume:
Derric Hunter
Maryland, Baltimore
************@*****.***
Sales Engineer
Customer Success Manager
I am a versatile professional with experience in engineering solutions, leading sales development initiatives, and managing customer success efforts. I possess a combination of technical expertise and a deep under- standing of client requirements, effectively navigating the convergence of technology and business. I excel in devising customized strategies, cultivating client relationships, and driving meaningful outcomes across a diverse range of roles and responsibilities. I Identify opportunities to expand product usage within existing accounts and collaborate with sales teams to drive additional revenue. My objective is to make a significant contribution to the success and expansion of a company by continuously enhancing my knowledge and skills, and by providing exceptional service to both clients and colleagues in order to help them achieve their objectives.
PROFESSIONAL EXPERIENCE
Roto-Rooter
Elkridge, MD
Sales Engineer / Customer Success Manager
(2023 - Present)
Conduct on-site or virtual meetings with prospective clients to deliver technical presentations on Water Mitigation and Mold Remediation software and services. Collaborate with potential clients to gain a thorough understanding of their requirements and develop customized solutions.
Create and execute strategies to optimize client retention and minimize customer attrition. Serve as the primary point of contact for assigned clients, addressing inquiries, and resolving issues proactively.
American Water
Bel Air, MD
Solutions Engineer
(2019 - 2023)
Collaborated with developers of Supervisory Control and Data Acquisition (SCADA) software systems and environmental engineers to effectively sample, test, and treat river water for safe human consumption within a 10-mile radius.
Delivered comprehensive product knowledge and offered technical guidance. Developed and delivered problem-solving technical presentations. Recipient of the Safety Leadership Award.
Targa Resources
Baltimore, MD
Business Development Representative
(2015 - 2019)
Identified and qualified potential clients (leads) through various channels, such as cold calling, emails, and networking.
Continuously monitored industry trends, competitor offerings, and market dynamics to identify new oppor- tunities.
Managed and nurtured leads through the sales funnel, ensuring timely follow-ups and updates. Received promotion to Senior Business Development Representative. Kemira
Curtis Bay, MD
Operations Specialist
(2012 - 2015)
Managed the operation of Supervisory Control and Data Acquisition (SCADA) and Programmable Logic Controller (PLC) software systems to facilitate chemical processing for water treatment. Collaborated with team members to effectively troubleshoot and resolve complex processing issues. Promoted to the position of Senior Operations Specialist. EDUCATION
Mergenthaler Voc-Tech Institute
Graduate Automotive Technology and Computer Science 1998-2002
SKILLS
Technical Sales Product Demonstrations Solution Design Technical Writing Project Management Sales and Negotiation Adaptability and Flexibility Time Management and Prioritization Problem Solving and Critical Thinking Teamwork and Collaboration
CERTIFICATIONS
Tech Sales Engineering Masterclass MBA Certification Certificate no. O1178d3b
Customer Success Management Certification
Certificate no. UC-b9e666ce-0027
Sales Development Representative Certification
Certificate no. UC-c2f92788-a900
Sales Psychology and Negotiations Certification
Certificate no. UC-307345f1-e756
Entrepreneurship and Business Certification
Certificate no. UC-de1a62a7-d0ed
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