Change Management Financial Services

Mark Hordes

Houston, TX *****

713-***-**** cell

https://www.linkedin.com/in/mark-hordes-81a5583/

https://www.markhordes.com

********@*******.***

****@****************.***

Experienced change and communications professionals with a successful tract-record of client successes for global enterprises. A Change Champion, Organizational Design & Development Consultant and Change Management Coach with a practical approach to employee engagement, leadership capability building, and organizational transformations and migrations. I utilize proven change approaches, to foster bridges of trust, develop an engaged workforce, and to manage complex change challenges.

RELEVANT PROJECT EXPERIENCE

Mark Hordes Management Consultant, LLC

A Houston-Based Change Management Advisory Consulting Firm

November 22-Current (TX Licensed for twenty years)

Took a year off from my last change management contract assignment with ORIX/ a Japanese financial services company to research and write a change management book focused on Europe, Middle East, India, Japan, and Asia for my second best-selling business book on Change Management. My first book “S-business: Reinventing the Services Organization” with Dr. James Alexander/Co-author published by Select Books, NY, NY.

My research has focuses on how “The Management of Change” is operationally differently in countries other than the U.S.

The book will help corporations that are multinational and wish to have change management as part of the business case for change, as an U.S. approach to change has not always proven successful in technology and functional migration,

ORIX Diversified Japanese Financial Services Company

November 2021 – October 2022

Enterprise Change and Communications Management Consultant, Dallas, TX

Led a first time Enterprise Change Management process for a diversified Japanese Financial Services company resulting in successful migration to Oracle ERP Cloud Fusion implementation that streamlined nineteen financial service functions and four divisions across the USA.

Developed and deployed communication weekly cadence messages and updates, impact assessment, stakeholder management analysis, leadership engagement, change champion networks, business/people readiness and Go-Live criteria framework resulting in a consistent and unified ERP change deployment across the program and projects.

Amazon Global Real Estate & Facilities/GREF/, Seattle, WA

May 2021 - November 2021

Global Change Management Consultant

The GREF change management and operations Team oversees the selection, construction, leasing, building, operations, and work placement experience of all Amazon’s global offices. The GREF mission is to provide a secure, sustainable, and efficient environment to accommodate growth and enablement of all Amazon employees to foster innovation and to delight customers.

Assessed global workstreams and Regions to ensure alignment of Amer GREF Global Standards creating a standardized approach to all aspects of the business.

Delivered the global communications and change management strategy and tactical plan which was applied across all Amazon Regions resulting in one standardized approach to the entire life cycle of the business.

Supported the roll-out of all administrative system processes Global GREF Shared Services Framework which was adopted by all Regions and deployed successfully decreasing seller security and off-boarding process.

Fred Hutchinson Cancer Research Center, Seattle, WA

January 2021 - May 2021

Organizational Design and Development Consultant

Facilitated the organizational redesign of the IT division utilizing a best practices Organization Design Criteria methodology, and values driven aligned system resulting in the successful closure of all cyber security risks and one standardized organizational structure for IT across all divisions and departments.

Ernst & Young, Houston, TX

January 2020 – December 2020

Change Management Consultant/Financial Services

IT Sourcing Enterprise, Managed Services Transition to IBM and Cloud Platform creation with linkage to change management.

Utilized full-life cycle of change and engagement management methodology, processes, and artifacts.

Business Case for Change resulting in the cost leadership savings of $200M.

Designed and deployed the global change agent network with satisfaction scores of 98%.

Created the Managed Services Change and Talent/HR Management and Engagement Playbook which created the foundation for future change and transformation process.

Successfully transitioned all impact stakeholders with an acceptance rate of 98% to IBM/outsourced.

British Petroleum North America, Houston, TX

May 2019 – November 2019

Global Change Management Lead /Corporate Financial Services

Led the Change transformation for thirty country/region design, development and deployment for the Upstream Finance Forecasting and Budgeting Program/ Project. Agile application Machine Learning and Digital Transformation. SCRUM, and Sprint deployment process.

Managed AGILE Change Management team of two consultants and worked daily with the CFO and Deployment Product Leader from Corporate Finance. Full life cycle Change and Engagement Management implementation from change and communications planning through sustainability.

Designed and fully integrated 5 Finance project/design model for the “My Budget” Finance, Pilots in Trinidad and Gulf of Mexico Region and then deployed utilized to five regions of the world through engaged global workshops.

Trained Change Champions/ Ambassadors and Leads with “Train the Trainers” learning and education plan and execution approach resulting in a successful training deployment of the new system.

Motiva Chemicals, Houston, TX

August 2018 – May 2019

Change Management and Culture Branding Consultant

Designed and delivered company-wide Organizational Capability Maturity Assessment focused on: Work and HR Processes, Organization Structure, Governance and Leadership, Communications, and the Use of Information and Environmental and Business Conditions, and interviews with the senior Leadership and Management Teams for a Major Projects Organization in the development of a Mega Capital Project for the Port Arthur Plant to construct and operate Ethane Cracker, Aromatic and Polyethylene projects.

Neudesic, Houston, TX

January 2018 – July 2018

Organization Development/Digital Management Consultant

Retained as Leadership, Organizational Development coach, change and business consultant to elevate Digital Business Management and Cloud/AI/Predictive Analytics technical staff to increase effectiveness in transitioning to total solutions business consultants resulting in an increase of 25% in new business

Entergy, Jackson, MS

January 2017 – December 2017

Change Management Consultant

Change Management Consultant/Fix the 7 Nuclear Plants- for multiple million-dollar culture change recovery initiative which successfully shifted the culture from a top-down driven leadership process to a new culture that focused on prevention, safety, and employee engagement.

Change Management implementation utilizing Kotter Change Methodology framework, Communications Management, Leadership Development, Transformation Liaison Network Development Lead, Culture and Behavior Change, Effectiveness and Measurement, Sponsorship, Employee Involvement, Change Engagement and Enablement in the design of the “Nuclear Excellence Transformation Model.”

American Bureau of Shipping, Houston, TX

February 2016 – August 2016

Change Management Consultant

Led change management readiness and HR assessment and overall strategic change plan to support a Global Maximo software implementation for the Digital Vessel project resulting in a new HR staffing model which increased productivity by 35%.

ConocoPhillips, Houston, TX

February 2015 – June 2015

Change Management Consultant

Retained as Change Management Consultant for ConocoPhillips strategic initiative to develop and drive change management and HR functional adoption related to a strategic initiative in Contingency Management resulting in a decrease vendor staffing model from 150 to four highly defined HR contractor project relationships for projects deployment.

Baker Hughes, Houston, TX

February 2012 – April 2014

Global Change Management Lead

Global change management transformation lead 100+ country CORPORATE FINANCE, “FASST PROJECT” (Financial Accounting Shared Services Transformation) project responsible for the full life cycle of organizational change management phases from building awareness, understanding, impact assessment through sustainability and employee engagement utilizing a Prosci/ADKAR Change Methodology.

Planned the redeployment of 1000 corporate financial professionals to new assignments and created displacement HR packages and sourcing to outside agencies to support impacted employees.

Led the successful deployment of three major initiatives: Global Process Optimization, SAP, and Culture Integration of newly acquired company.

Schlumberger, Houston, TX

May 2012 – November 2012

Change Management and Strategy Consultant

Designed and delivered a strategic marketing assessment of the “core services portfolio” Reduced service offering from “50 to 10” service offerings through “Voice of the Customer Research”.

Horne CPA’s Financial & Business Services, Richmond, VA

August 2011 – December 2011

Training Consultant & Facilitator

Developed “Trusted Advisor” strategy and trained all CPA/HR partners on how to become “Trusted Advisors” to all clients., client satisfaction increased by 32%.

Chevron, Houston, TX

October 2010 – December 2014

Change Management Lead

Global ITSM/ITIL, Remedy 7.0 Implementation/ITC Organization, Earth Modeling, Global Workforce Development Group, Alternative Energy and HR Downstream Re-Organization Projects change leader roles and individual contributor.

Change Management Lead in the Downstream reorganization as part of the internal Work Force Development Group. Transitioned the HR organization from a hierarchical to a matrix organization resulting in new organizational designs and structures of twelve internal functions increasing operations and services to customers by 28%.

Shell Oil Learning Center, Houston, TX

February 2009 – September 2014

Management Training/Facilitator

Delivered a five-day management consulting certification training program to 5,000 employees resulting in 85% certified in consulting management.

FULL TIME WORK HISTORY

The Sinclair Group, Inc. The Woodlands, TX (5 years’ experience)

February 2004 – October 2008

Global Change Management and Organizational Effectiveness Lead

Sourced, proposed, and delivered $2.3M organizational improvement team project for SADARA, a $32B Chemical Plant JV between Saudi Aramco, KBR, and Dow.

Designed the firm consulting management methodology called “5C’s” for change and delivered process optimization and IT consulting solutions and training capabilities in change and talent management to create organizational excellence for a consulting company that focused on the chemicals industry in process management advisory in the energy, resources, and paper industries resulting in an increased firm revenue of $8m.

EARLY CAREER

Alexander Consulting LLP, Houston, TX (5 years’ experience)

Partner & Co-Founder

Led strategy and change management/HR consulting firm ownership and served clients in professional services companies, transitioning from “product centric to total solutions” business strategies engaged clients with a 97% client satisfaction rate.

Delivered organizational development, change management and team building engagements to Fortune 500 clients: Qualcomm, Intel, Datatel, 3M, Kronos, Sealed Air, Diebold, Computer Design & Integration, EDS, S&T Eastern Europe Lucent, Shell, AGFA, Gambro, Bentley Systems, Semiconductor Insights, Telogic, Sony, Caterpillar, Marathon Oil, Jefferson Wells International, Taleo and Volkswagen.

Accenture, LLP, Houston, TX (10 years’ experience)

Associate Partner, Organizational Change Management/Human Capital Consulting

Clients: Hoechst Celanese, Georgia Pacific, DuPont, American Express, Dow Chemicals, Pennzoil, Nestles, Fleming Foods, Import/Export Department of Canada, Tenneco, Tenneco Shared Services, Tenneco Gas, Oxford University, Johnson Wax, Ryder, Sea Land, Marriott Hotels, Holiday Inns Worldwide, Andersen Worldwide, Unilever, International Paper, Bancome/Mexico, ExxonMobil, Best Buy, Shell Chemical, Glaxo, and Dresser Rand.

EDUCATION

BS, Political Science-University of Houston - Houston, TX

MBA, MS Human Development and Behavior Change/with Honors - Aurora University - Aurora, IL

Certificate of Advanced Standing - The American Graduate School of International Management, “Thunderbird,” Cross-Cultural Management, Glendale, AZ

Houston Business Journal/Whose Who in Energy Award

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