Customer Service Human Resources

Dawn Cathell-Martin

*** *** ***** ** **.

Black Mountain, NC 28711

828-***-****

**************@*****.***

Self-assured individual offering more than many years of experience as Business

Owner. Well-versed in numerous industries. Flexible and poised promoting well-

developed skills in professionalism and upper level management responsibilities.

Eager to see success for all.

Skills

*Strategic planning

*Business operations

*Business administration

*inancial managemen

*Customer relations

*Business planning

*Staffing oversight

*Customer service

*Operations Management

*Staff management

*Business development

*Coaching and mentoring

*Human resources management

*Client account management

*Staff training and development

Work History

Managing Member / Chief Financial Officer 2005-2016

Martini, Hughes And Grossman - Boca Raton, Florida

CFO/Managing Member

Delivering high level of -ervice to clients to both maintain and extend the

relationships for future business opportunities.

Managed 5000+ accounts by reviewing and mitigating discrepancies and colla

borating with account holders. Maintained account information accuracy by com

municating frequently with salesmen and account executives. Boosted revenue by

bringing in and cementing relationships with new clients and optimizing servicing

of existing customer accounts.

Maintained weekly sales tracking and leadership reports to support operational

productivity.

Calculated sales commission for sales team of 20+ reps.

Brought in new accounts through successful networking strategies and pr

omotional approaches.

Eliminated errors in financial recordkeeping through careful forecasting and

budget administration.

Created a positive working environment where employees felt valued.

Motivated team members to meet and exceed sales targets.

Prepared client budgets by reviewing all client billing and managing monthly invoices.

Attila Wings, LLC Newark, DE 1999-2005

Controller for 12 Hooters Restaurants

Harry's Savoy Grill Wilmington, DE 1997-1999

Executive Assistant to Owner/Project Manager for $2M Ballroom

Prudential Insurance Co. Wilmington, DE 1992-1997

Securities and Insurance Agent/ Series 6 & & Licensed, Blue Sky Licensed (Series

63,65,66)

Education

Delcastle Technical High School - Wilmington, DE Majored in Chemical Lab

Technician-High School Diploma

Del Tech/University of Delaware, Wilmington DE

Associate of Science: Business Administration And Management/Accounting

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