P EDRO D ESSUS

*** ********* ***** ****, ** *****

Cell: 267-***-**** - ad258i@r.postjobfree.com

P ROFESSIONAL S UMMARY

Management professional effective at building highly-motivated teams, as well as leading

cross-functional teams in a fast-paced environment.

S KILLS

Intakes and assessments Creative problem solver

CPR certified Exceptional communication skills Quick learner

Team-oriented Calm under pressure

Safety and security-oriented Superior verbal and written communication skills

Skilled trainer Crisis communication

Excellent time management skills Effective team leader

Punctual Self-starter

Detail oriented

W ORK H ISTORY

03/2008 to Present Bus Operator

SEPTA – 4926 Penn Street Philadelphia, Pa 19124

Provide transportation to the public.

Provide excellent customer service.

Follow assigned routes.

Assist Passengers with connecting routes and schedule information.

Secure passengers that board in wheelchairs.

Collect bus fare.

Communicate with dispatchers for any issues or detours.

Follow and enforce company policy.

09/2006 to 03/2008 Correctional Officer/ Supervisor

Chester County Corrections – 501 Wawaset Road

Maintain security within the institution.

Oversee health and Safety of inmates.

Keep verbal and written notes to pass along to fellow co-workers.

Enforce prison rules and policies.

Observe inmates through visual and audio monitoring.

Utilize problem solving techniques.

Communicate clearly with other officers.

Report any suspicious or threatening activity.

09/2003 to 09/2006 EMT/ Paratransit

Network Ambulance – 4730 Market Street Philadelphia, Pa 19139

Respond to emergency calls.

Provide efficient and immediate care to the critically ill and injured.

Drive to designated address or location given in a timely fashion.

Operate vehicle with knowledge and caution.

Abide by all state and federal regulations.

Provide patients with excellent customer service.

01/1998 to 03/2001 Supervisor

Urgent Ambulance Service – 2637 Hagert Street Philadelphia, Pa 19140

Direct supervision of about 30 staff members.

Assigning work to EMT drivers.

Monitor and assist with training programs.

Work with the unit training manager and go over policies, objectives, and goals.

Follow company policies and procedures.

Handle customer issues and complaints.

Keep written and verbal notes for other managers.

Keep open communication with all other staff members on shift.

Handle any issues or concerns with staff members.

Conduct time checks to ensure staff members are on time and are responding promptly.

E DUCATION

1994 GED : General Education

Temple University - Philadelphia, PA

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