Customer Service Representative

Diana Cordova

Professional Experience

Stryker – Brookfield, WI August 2008 – February 2021

Customer Service Representative

Obtained account information and created customer accounts

Field incoming calls, chats and emails and facilitated follow-ups

Communicated professionally and effectively both written and verbally via call, chat, and email

Effectively communicated specific product features and benefits

Assisted with product and service transactions and returns including (including coordination of product pick up and reimbursements to customers)

Responded to customer concerns and complaints with solutions

Resolved escalated customer concerns

Worked directly with logistics for tracking and expediting orders and problem solve billing errors, freight options, and shipping errors

Completed data entry to process orders

Maintained consistent communication with the supervisor to ensure customer satisfaction

Trained new employees on procedures and policies

Upheld quality control policies and procedures

TJX Companies – Milwaukee, WI March 2005 – December 2008

Merchandise Coordinator

Coordinated planogram execution with store management

Monitored stock to maintain enough featured products

Configured and arranged advertising and marketing displays, creatively placed merchandise on counters and tables to highlight current product lines to promote visibility and sales

Printed labels and tags for for-sale merchandise

Trained new employees on customer service and quality assurance standards

Education

High School Diploma

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