Natasha Garcia

San Jose, Ca, *****

209-***-**** ● ad2586@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced and reliable customer service officer with extensive experience providing assistance in a busy customer service center. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both an independent and team environments. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers. CORE QUALIFICATIONS

• Performed data entry and maintenance of confidential files

• Applied payments by check and credit card

• Managed customer accounts

• Provided complaint resolution

• MS Office and CRM proficient

• Multiline phone etiquette

• Excellent communications and negotiation skills

• Ability to apply attention to detail

• Personable and friendly demeanor in person or on the phone

• Professional in dress and appearance to uphold company reputation

• Proficient in computer skills

• Strong multitasking capabilities demonstrating poise and professionalism in fast paced environments

• Organized and detailed oriented

• Ability to work with other people and form professional relationships • Great capacity for learning new things

EXPERIENCE

BDC/Call Center April 2020- March 2022

Stevens Creek Nissan

• Handled all guest inquiries with a focus on 100% guest satisfaction.

• Received inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time

• Projected a friendly and helpful demeanor from inquiring guests, and provided general or related vehicle sales information.

• Maintained and communicate exceptional product and inventory knowledge to guests.

• Gather and track all guest data as directed; accurately enter into BDC database

• Utilized detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives

• Facilitated timely follow up on all internet leads as directed by management and/or procedures

• Strictly adhered to all company direction related to the National Do Not Call List and Privacy Acts. Subrogation Specialist January 2019-March 2020

Campbell Technology/ Third Party Insurance for AAA

• Researched claims by a party and identify the responsible party for AAA, Geico, and Infinity

• Reviewed all files relating to liabilities and damages to decide whether to pursue arbitration and study all investigation reports, medical reports, and documents presenting payment of funds by an agency.

• Communicated and negotiated with all parties proposing the settlement • Maintained confidential case files, correspondence, and legal documents. Third Party Player February 2018-January 2019

Turlock Poker Room,

• Supervised assigned gaming tables

• Ensured all rules were being followed by both players and dealer, responsible for $10,000

• Oversaw accurate payout to customers, followed all reporting protocols

• Utilized proprietary software to completed daily logs of all payouts

• DOJ cleared

Machine Processor February 2017-January 2018

Western Digital, San Jose, Ca

• Set up, loaded, operated, and monitored machines/equipment for wafer fabrication

• Performed quality inspection, data collection of product line

• Worked in a Class 100 Cleanroom and followed all required PPE, safety policies and operational procedures.

• Knowledge of Statistical Process Control (SPC), read and understand production reports, process instructions, and identified/resolved issues within areas of responsibility.

• Coordinated with other team members to maintain desired workflow and meet production volumes.

Education

James C. Enoch’s High School

Graduate

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