Medical Records Customer Service

PAMELA SMITH

470-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Meticulous administrative professional demonstrates success in managing nurse station, and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. SKILLS

Coaching and Training

Patient Database Management

Incoming Call Management

EPIC (Expert)

Medical Records Management

EMR Systems

Medical Records Verification

Clinical Support

Customer Service

Computer Proficiency

Teamwork and Collaboration

Scheduling Tests and Procedures

SAP (Expert)

Calendar and Appointment

Management

Collecting Patient Specimens and

Tests

WORK HISTORY

09/2021 to Current Unit Secretary

Piedmont Fayette Hospital – Fayetteville,Georgia

Managed incoming calls and directed to appropriate department. Organized paperwork such as charts and reports for office and patient needs. Maintained rapport with physicians, nurse,s and other healthcare personnel. Maintained current and accurate medical records for patients. Supported office staff and operational requirements with administrative tasks. Monitored inventory levels and advised management of need for replenishment. Responsible to report all escalations, call outs and current events to Charge Nurses with the Operating Rooms and pending surgeries.

Verify representatives in Vendormate to check credentials and assign Scrubex. Responsible for observers and students of medical clearance paperwork. Support and call BIOMED when equipment in OR needs repair or when equipment arrives from outside to be checked in.

01/2004 to 09/2021 Production Stores Clerk- Team Lead Yokogawa Corporation America

Responsible for monthly cycle counts in specified line locations Perform data entry work using SAP for stocks in the stores Receive, open and check materials

Pick tag processing

Provide customer support for Production Control, Group Leaders, QA and Service department

Ensure product stock is adequate for all distribution channels and can cover direct demand from customers

Inspect the levels of raw material and product supplies to identify and avoid shortages

Devise ways to optimize inventory control procedures Strategically manage warehouse in compliance with company's policies and vision Initiate, coordinate and enforce optimal operational policies and procedures Adhere to all warehousing, handling and shipping legislation requirements Management and fulfillment of customer orders and resolution of fulfillment issues Conduct bi-monthly count and reconciliation of warehouse inventory Oversee receiving, warehousing, distribution and maintenance operations Setup layout and ensure e cient space utilization

Manage stock control and reconcile with data storage system Liaise with clients, suppliers and transport companies Plan work quotas, assign tasks appropriately and appraise results EDUCATION

12/1987 Certification: Military Soldering

Griffin Technical College - Griffin, GA

1984 School

Newnan High School - Newnan, GA

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