Nicole Martin

Saint Paul, MN • 651-***-**** • ad257z@r.postjobfree.com

Self-Motivated Customer Service Representative with 7+ years of hands-on experience with interacting with guests in the restaurant industry, both to their satisfaction and the company’s. Great communication skills with abilities to resolve problems as they arise. Highly motivated, empathetic, and supportive team player. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive guest experiences through genuine hospitality.

Experience

February 2020 – Present

The Lexington – Lead Host/FOH Manager – Saint Paul, MN Supervise server balance and monitor table turnovers to accurately seat guests and keep guests happy. Answer guests’ questions about hours, menu specials and events, and location. Providing history of the restaurant being established. Book reservations by phone, email, and walk-in. Confirm large parties and reservations. Check voicemail daily and resolve conflict.

October 2021 – March 2023

Fogo de Chao Brazilian Steakhouse – Server – Minneapolis, MN Introduce myself and the restaurant to each table in assigned section. Work as a team to get beverages, sides, sauces, and dessert to each guest appropriately, accurately, and promptly. Record transactions in computer system. Increase sales significantly and promote excellent customer service. Answer guests’ questions and resolve conflict.

June 2017 – May 2019

Mancini’s Char House – Lead Host – Saint Paul, MN

Greet patrons upon arrival, answer phone promptly while accurately recording and confirming reservations. Ng Maximize table turns and rotate seating for optimal guest satisfaction. Maintain high loyal clientele by delivering genuine hospitality.

Skills

Multitasking and Prioritizing

Personable and Friendly

Customer-Oriented

Flexible and Adaptable

Service-Oriented

Education

OCTOBER 2007

ASSOCIATES IN APPLIED SCIENCE AAS – MINNEAPOLIS BUSINESS COLLEGE Activities

Dog Parks & Hiking Trails • Cooking & Baking • Art • Comedy