AMANDA PARTLOWE

**** ******** ****** ~ Dunwoody, Georgia 30338 ~ Cell 850-***-**** ~ ad257v@r.postjobfree.com

Dear Hiring Executive,

I would like to contribute to your organization as Registered Client Service Associate, utilizing a Degree in Personal Training and 17+ years’ experience in insurance, healthcare, and spa service industries. As you will note in the attached resume, I am adept at providing success opportunities to clients. Opportunities within various commerce areas show exceptional relationship development skills both with internal staff, retail customers, and physicians. I am proven at performing accurate and timely sales and service skills, while enhancing departmental efficiency, productivity, and profitability. Selected Career Highlights include:

Remodeling and reorganizing the gift shop at The Red Bar Gift Shop, incorporating an on-demand print and delivery service and inventory procedures, increasing gross sales from $200,000 to $500,000.

Gaining trust with managerial and financial responsibility, auditing daily revenues at the Red Bar Restaurant. Ensured server sales and total sales balanced daily.

Increasing sales as Director at The Spa at the Pearl Hotel by $80,000 in Quarter 1 due to new product and services rollout. Maintained new clientele through strong relationship development.

Developing relationships with physicians, networking to find new community referrals for a Pain Clinic. Marketed and promoted products and services in multiple positions.

Successfully hiring, mentoring, and managing over 50 employees, performing process and procedure training, ensuring excellent productivity and teamwork.

Serving as subject matter expert in sales processes and insurance sales and regulations. Trained and mentored 50+ new hires in sales and relationship best practices.

I am experienced in identifying, troubleshooting, and resolving diverse process concerns, providing solutions to specific corporate/client objectives, and delivering individualized service to build a loyal customer base in highly competitive marketplaces. I know that my unique combination of analytical, organizational, and interpersonal skills will allow me to make immediate contributions to your company.

At your convenience, I would appreciate the opportunity to meet with you to further discuss your objectives and my abilities to help you achieve them. Thank you for your time and consideration of my application. I look forward to hearing from you soon to set up a time for us to meet at your convenience.

Sincerely,

Amanda Partlowe

Attachment: Resume

AMANDA PARTLOWE

1646 Dunwoody Square ~ Dunwoody, Georgia 30338 ~ Cell 850-***-**** ~ ad257v@r.postjobfree.com

REGISTERED CLIENT SERVICE ASSOCIATE

Client Relationship Development / Team Leadership / Operational Management

Sales & Profitability Growth / Quality Control / Innovative Marketing

Proven Customer Success Professional with 17+ years of comprehensive experience in the insurance, healthcare, and spa services industries. Training includes Aesthetics, Nutrition, Personal Training and Exercise Science. Expertly develops client relationships to increase service quality, customer loyalty and corporate profitability. Trusted to complete corporate accounting functions within strict budgetary/time constraints and corporate/client specifications. Experienced team leader and motivational mentor, who ensures a high rate of team productivity and work quality. Combines in-depth product knowledge with individualized service to build and maintain a loyal client base in a highly competitive marketplace. Independent decision-maker, who utilizes critical analytic skills to research trends and coordinate project logistics.

CAREER HIGHLIGHTS & ACHIEVEMENTS

Remodeled and improved retail store operations at The Red Bar Gift Shop, incorporating an on-demand print and delivery service and inventory procedures, increasing gross sales from $200,000 to $500,000.

Trusted with managerial and financial responsibility, auditing daily revenues at the Red Bar Restaurant. Ensured server sales and total sales balanced daily.

Increased sales as Director at The Spa at the Pearl Hotel by $80,000 in a single quarter due to new product and service rollouts. Expanded client base through strong relationship development.

Liaised with physicians, networking to create new community referral pipelines for a high volume health clinic. Marketed and promoted products and services in multiple positions.

Successfully hired, mentored, and managed over 50 employees, performing process and procedure training, ensuring excellent productivity and teamwork.

Earned corporate recognition and client commendation for exceeding all performance expectations, increasing spa sales figures and client satisfaction. According to the company owner’s representative, “Amanda, may I ask you a question? How have you been so successful?”

Served as subject matter expert in sales processes and insurance sales and regulations. Trained and mentored 50+ new hires in sales and relationship best practices.

PROFESSIONAL EXPERIENCE

2021 - Present Insurance Agent/Customer Service Representative, American Family Insurance, Atlanta, GA

Ensures customer satisfaction throughout the entire process – interest to policy purchase. Develops relationships to expand and retain clients.

Expert sales professional, guiding client focused solutions. Maximizes time and skills to increase sales revenue.

Provides knowledgeable information and service to customers and team members. Uses experience in the field to solve client issues.

AMANDA PARTLOWE

1646 Dunwoody Square ~ Dunwoody, Georgia 30338 ~ Cell 850-***-**** ~ ad257v@r.postjobfree.com

PROFESSIONAL EXPERIENCE (Continued)

2020 - Present Manager, (Part Time), The Partlowe Company Atlanta, GA

Handle day to day operations, managing condo property. Keep schedule, guest communications, and routine maintenance.

2019 - 2021 Property Manager, Ryan Stanhope Property Rental, Destin, FL

Managed and serviced all properties, scheduling property maintenance. Developed relationships with guests, handling possible issues with professionalism.

2018 – 2019 Customer Service Representative/Agent in Training, State Farm, Destin, FL

While servicing all call needs in the office, assisted agents by communicating calls requiring return. Maximized time to learn the insurance business and agent responsibilities.

2018 Spa Director, Pearl Hotel, Rosemary Beach, FL

Maintained professional office, scheduling appointments, resolving guest complaints, managed staff, while increasing revenue each month. Utilized Forbes Expectations to create experiences for guests.

2017 – 2018 Marketing and Patient Liaison, (temporary position), Dynamic Pain and Wellness, Destin, FL

Coordinated meetings among physicians in this Pain Management Clinic. Traveled to doctors’ offices, selling services of the clinic, increasing referrals and patient load.

2015 – 2017 Manager/Restaurant, Office, Gift Shop, Red Bar and Piccolo’s Restaurant, Grayton Beach, FL

Designed and merchandized the sales floor, increasing sales by 50% the first year. Built sales forecasts to reflect increased productivity.

Trained and mentored staff, supervised sales, inventory-taking, and ordering processes. Evaluated staff to determine promotion or demotion, and terminations.

Used strong communication skills to establish positive relationships with guests and staff. Resolved conflicts and/or guest complaints.

Performed daily audits of server paperwork to ensure all tickets were accounted for. Managed operational financials – accounts payable, accounts receivable.

2013 – 2014 Physical Therapy Assistant, Sandestin Executive Health and Wellness, Miramar Beach, FL

Assisted in the creation and opening at the Wellness Center. Created policies and procedures and organizational practices.

Marketed services throughout the community at activities, meetings, and giveaways. Organized presentations at professional conferences.

Served clients, performing Piezo Wave treatments (myofascial acoustic compression therapy). Assisted therapist with care for all patients.

2007 – 2013 Health Unit Coordinator-Intensive Care, Sacred Heart Hospital, Miramar Beach, FL

Coordinated services of Intensive Care Unit and the Progressive Care Unit. Organized patient and physician care requirements. Assisted nurses and physicians, charting blood glucose levels and checking patient vitals.

2005 – 2007 Spa Director, Silver Shells Spa, Destin, FL

Brought customized one-on-one personal training, creating positive results and increased sales. Resolved guest complaints and successfully created repeat business with customers.

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AMANDA PARTLOWE

1646 Dunwoody Square ~ Dunwoody, Georgia 30338 ~ Cell 850-***-**** ~ ad257v@r.postjobfree.com

EDUCATION Personal Training Degree, Indiana University/Purdue University, Indianapolis, IN (2004)

General Studies, Indiana University Purdue University

LICENSES 2021 Property and Casualty Licensed Agent, 2006 Facials and Microdermabrasion

2005 Nationally Certified Advanced Nutrition Specialist, Nationally Certified Personal Trainer,

Certified Massage Therapist

TECHNOLOGY Microsoft Office Suite (Word, Excel, PowerPoint)

Proprietary Hospital and Restaurant Management Software

REFERENCES Available upon request

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