Customer Service Finance Manager
Resume:
Kevin Goodnight
Senior Sales Executive with experience in high ticket items.
New Braunfels, TX 78130
ad257t@r.postjobfree.com
Dependable leader with a proven track record in sales, management, and customer service.
• Customer Service
• Team Leadership
• Attention to Detail
• Risk assessment
• Financial management
• Decisive personality
• Highly organized
• Disciplined
• Team Building
Willing to relocate to: San Marcos, TX - Kyle, TX - San Antonio, TX Authorized to work in the US for any employer
Work Experience
Roadshow sales member
INFINITY MASSAGE CHAIRS - New Braunfels, TX
June 2023 to Present
Traveling Salesman promoting health and wellness for Costco members. Selling high ticket massage chairs to costco members in various cities through out the United States. Accomplishments:
• Quickly came through the ranks from rookie to trainer within 3 months of employment.
• Currently in the top 7% of the company.
• Averaging about $60,000 per show with each massage chair costing $10,000 for the consumer.
• Promoted to special events along with the responsibilities of costco roadshows.
• Top 3 for rookie of the year.
Sales Consultant/Finance Manager
RV dealer - San Antonio, TX
January 2021 to June 2023
Sales Manager for luxury RVs and Toy Haulers. In charge of 10 consultants, making sure goals are reached on a monthly, quarterly and yearly basis.
Finance manager, In charge of every sale and helping with finalizing sales for funding packets to over 20 different banks.
• Number 1 in the store for sales 4 months in a row accumulating 1.8 million in gross profit, and 76 units sold in those 4 months.
• Promoted to finance manager within 5 months of employment.
• Helped train 7 new sales reps that have all reached goals on a monthly basis of $80,000 and 8 units in gross profit.
• I have taken on responsibilities for RV shows on set up and tear down logistics. District Sales Manager
TrailersPlus - San Marcos, TX
December 2018 to December 2020
As a District Manager it was my duty to uphold standards, goals and policies for 5 stores through out the state of Texas.
• In charge of 20+ employees
• Retail management for multiple locations.
• Handled all P&L for my district
• In charge of over 20 million dollars worth of inventory such as trailers and tools.
• Conducted monthly inspections to maintain accountability for both the team and myself.
• Performed monthly counseling statements for employee growth and improvement.
• Upheld companies integrity, contributing to its 30+ years of success. Accomplishments:
• Trained 7 successful General Managers that have been the top 6% of stores.
• Four times we held the #1 district quarterly awards.
• Brought two stores from the bottom 10% of the company to the top 10%, by constant training and implementing the correct pricing for the region and demographics. General Manager
TrailersPlus - Colorado Springs, CO
December 2017 to December 2018
Duty:
• Coordinated inventory for trailers and tools for constant replenishment to make sure all goals we met monthly.
• Demonstrated effective management of store employees and equipment.
• Performed daily inspections and maintenance on equipment and new inventory when arrived.
• Executed assigned tasks in a safe and orderly manner, prioritizing the proper use of company resources for maximum efficiency.
• Maintained all financial documents for loans and cash purchases
• Kept all employees state licenses up to date per state regulations to continue selling products to the consumers.
Accomplishments:
• Held store record for most sales in a month for 7 months straight.
• Top 5% in warranty service work and turn around time for customer satisfaction.
• Held company record for 4 months straight on parts and service monthly goals at $97,000.
• Promoted to District Sales Manager after 1 year. Infantryman NCO
US Army - Colorado Springs, CO
October 2007 to October 2017
Taking responsibility for the execution of the organization’s mission, training military personnel, acting as the primary link between the commissioned officers and the enlisted personnel; providing guidance and advice to the junior officers; and at times to the senior officers as well. Skills gained:
• Developed Leadership skills
• Readiness
• Training Management
• Operations and Project Management.
• Army Values
• Coaching and Mentoring
• Infantry
Accomplishments:
• Sent 6 soldiers to the promotion board and were all promoted to a non commissioned officers.
• Went to advanced leadership courses.
• Documented and ensured Platoon Leaders and Sergeants met the required military standards.
• Over 100 successful combat missions performed in Afghanistan as a line leader.
• Accumulated over 1000 hours of driving experience with over 5 different types of military vehicles.
• In charge of the armory for the units weapons.
Awards/badges/schools
• CIB
• Airborne badge
• Air Assault badge
• Afghanistan Campaign Medal
• Good Conduct Medal
• Army Achievement Medal (5)
• Army Commendation Medal (2)
• Army Professional Development Medal
• GWOT Medal
• Armor school
Waitor
MacKenzie River Pizza Co - Spokane, WA
February 2006 to June 2007
Waiting tables, providing a customer experience for customers that would bring a fun and great experience for families to done at.
Education
High school diploma in Diploma
Mead High School
September 2003 to June 2007
Bachelor's degree in Criminal Justice
Western Kentucky University
Skills
• Forklift Operator (10+ years)
• microsoft office (5 years)
• Driving (10+ years)
• Team Building (10+ years)
• Leadership Development (7 years)
• Customer Service (8 years)
• Team Lead (8 years)
• ASM (2 years)
• CPR (8 years)
• Welding
• Information security
• Maintenance
• Supervising experience (10+ years)
• Computer literacy (10+ years)
• Social media management
• Hand tools (9 years)
• Management (9 years)
• Data collection
• Upselling (6 years)
• CRM software (4 years)
• Financial Management (6 years)
• Military Experience (10+ years)
• Analysis skills
• Painting
• Woodworking
• Communication skills
• Financial analysis (6 years)
• Loan processing (6 years)
• Hospitality (7 years)
• Program management
• Operations management (7 years)
• Restaurant experience (1 year)
• Teaching (7 years)
• Microsoft Access
• Secret clearance (5 years)
• Succession planning
• P&L Management (4 years)
• Product demos
• Quality control
• Guest services
• P&L (6 years)
• Cost control (2 years)
• Territory management
• Research
• Hotel experience
• ATS
• Talent acquisition
• Contracts (6 years)
• AI
• Arabic
• Change Management
• Strategic Planning (10+ years)
• Quality Assurance
• Retail sales
• Sales (8 years)
• Customer service
• Business development
• Leadership
• Financial analysis
• Conflict management
• Supervising experience
• Mentoring
• Direct sales (8 years)
• Upselling
• Profit & loss
• Project leadership
• Operations management
• Financial management
• Analytics
• Inside sales
• NetSuite
• Analysis skills
• Financial report writing
• Customer relationship management
• CRM software
• Salesforce
• Account management
• Order entry
• Recruiting
Languages
• Poshtu - Intermediate
Military Service
Branch: US Army Infantry
Service Country: United States
Rank: E5
October 2007 to October 2015
Commendations:
Army Service medal
Army Achievement Medal
Army Accommodation medal
Overseas ribbon
Afghanistan Campaign medal
MACP Level 2
Certifications and Licenses
CPR/AED
April 2008 to April 2018
Took this certification while working for the Department of Defense Forklift Certified
January 2020 to Present
Retook this certification on January 5th 2020
Smith Driving
May 2017 to May 2018
Smith Driving is safe drivers certifications, for companies around the United States. Welding
July 2018 to July 2022
Welder and plasma certified
First Aid Certification
Food Handler Certification
Driver's License
TABC Certified
Assessments
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
July 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales fit — Proficient
May 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Scheduling — Proficient
July 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
General manager (hospitality) — Proficient
July 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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