Case Manager Management
Resume:
CHARITY BAKER
**** ****** ** • CODY, WY *****-***1
HOME PHONE 307-***-**** • CELL PHONE 307-***-**** *************@*******.***
PERSONAL PROFILE
University of Phoenix undergraduate with a degree in Psychology.
•Diversified experience working with children and adults.
•Numerous practical experience organizing events through the Recreation Department and Parent/Teacher organization.
•Total commitment to students, district, school, and community.
•Compassionate and sensitive to needs and emotions of children, teens and college students, and adults.
•Was chosen three times with my colleagues at a National Afterschool Conference. Taught adults how to change their after school programming.
Motivated, organized and sensitive to the needs of clients, attentive to detail, able to take initiative, prioritize multiple tasks and manage workload; Resourceful team player with can-do attitude with 2 years direct counseling and case management experience.
•Strong problem-solving skills.
•Competitive and ambitious; Welcome new challenges.
•Highly motivated with strong work ethic; Able to prioritize tasks and meet deadlines.
•Recently obtained my bachelors and master’s degrees and did well in my Math, English, Psychology, and Counseling classes.
•Graduated with honors with my bachelor’s degree,
Energetic, strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Long-time interest in children, young adults, and adults, and organizing events and functions.
EDUCATIONAL BACKGROUND
University of the Southwest, Online Master’s Program
•Masters’ degree in Mental Health Counseling, Graduated December, 2014
University of Phoenix, Online Bachelors Program
•Bachelor’s degree in Psychology, gradated October, 2012.
•Dean’s list every semester
•Graduated with honors
WORK EXPERIENCE
Central Wyoming counseling center
February, 2022 -April, 2023
Case-manager
I worked in rural schools helping maintain free counseling services. I worked in 2 school districts and helped coordinate services for children grades K-12, as well as teachers, staff and parents.
Wyoming Services for Independent Living
November, 2018-August, 2021
Case-manager
I worked with the Medicaid long term care waiver. I had 64 clients on my case load. I helped people be able to stay in their homes instead going to a nursing home. I helped get them signed up with services on the waiver, which included, easy to make meals or senior center meals, life lines, personal care by senior centers rides, nursing services. I did all paper work to sign up for providers and would submit it to be signed by the provers, then I would do modifications to add it to the plan, make sure the documentation was downloaded and change services providers and change the numbers to reflect the correct change. I would switch services to another service, and I monitored to make sure all services were to their desired specifications. I traveled to Lovell, Byron, Basin, Greybull, Burlington, Powell and saw people in Cody. I saw them in their homes once a month until April, 2020. After that we could began calling clients on the phone, while COVID restrictions were in place, after that we could call or go in person for appointments. I would monitor depression and physical conditions. I was a mandatory reporter and would monitor personal safety, monitor living conditions and monitor abuse both physical and mental. I monitored neglect and whether they were being taken advantage of financially. I worked closely with Adult Protective Services. I had documentation I competed monthly. I would download all documentation on the website and our internal notes system.
Annie’ Soda Saloon
Shift-Manager June, 2018-Nov,2018
I was in charge of all the employees in the various shifts I worked. I would make sure other staff were working in the areas that they were supposed to be in, I would make sure everyone who was working followed all health codes and dress codes. I would work making sandwiches or scooping ice cream. I would make sure all the items that need filling were done so, such as ice creams, cones, bowls, spoons, sandwiches, chips and salads. I oversaw the money and credit cards for my shifts. I would get change and balance out after my shift, which included making sure cash, and credit cards matched all the transactions. I would make sure all the dishes were done, the counters were cleaned, and the floors were mopped.
Park 6 School District Cody, WY
Para-educator September, 2017-May,2018
I taught computer skills to students at Eastside Elementary. I taught Kindergarten through Fifth grade and saw 360 students each week. I taught basic mouse skills, typing, proper computer communication using email, word, and excel. I taught safety practices involving internet and social media. I was assigned daily playground duties to ensure child safety and the following of the rules on the playground.
Yellowstone Behavioral Health Center
Part-time Group home Technician October, 2013-April, 2014, October, 2016-August, 2017
I worked various shifts at the group home. Depending on the shift I worked is the amount of interaction I had with the clients. When I worked overnight I saw the clients in the mornings and dispensed medications and talked to them about their plans for the day. When I worked day shifts I spent more face-to-face time with the clients. I worked with clients helping them relearn daily living skills. I drove clients to appointments. I spent time with clients either during their down time, running errands, or doing recreation activities.
Yellowstone Recovery Center, a Level 3.5 Clinically Managed High Intensity Residential treatment facility
Counselor/Case Manager April, 2014-June-2016
I worked day shifts at the residential treatment facility and was on call one week once every four weeks. When on call, I answered questions or went to the facility to work out any issues. I taught 5 therapy groups during the week. Therapy groups included 12 step group, Corrective Thinking group, Communication Group, DBT group and Anger Management group. I conducted assessments with new clients which includes a CIWA, ASI, ASAM, psychosocial, nutritional, medical, suicide, and mental health assessments. I created a treatment plan with each client and guided them in completing their treatment goals. I performed case management and saw every inpatient and outpatient client working with YRC. I would teach them how to budget, would help with income taxes, I took people to get housing and job applications and then I would help them fill them out as well, I would help file for Medicaid and Medicare, I took clients to medical and dental appointments, and I took clients to any personal errands as needed. I wrote letters and communicated verbally with judges, lawyers, and probation officers as needed for the clients. I wrote discharge summaries once the clients are discharged or moved to a lower level of care. I wrote daily notes for each client I taught in group sessions, worked on case management or saw individual in counseling sessions. I have worked with DFS with minor clients, I spoke to the judges and their DFS caseworkers on behalf of the clients. I also attended monthly meetings at DFS for these clients.
Park 6 School District Cody, WY
Part-time Para-educator September, 2012-May, 2013
I worked in the first grade classrooms and performed multiple tasks which dealt with adults and children. I taught children math skills, reading skills, word skills, writing and science skills. I spent my time in the classroom teaching and doing preparation work for teachers. I also spent time teaching adults outside rules for the children and helped develop new playground rules.
Stay-at-home Mom and College Student Cody, WY April, 2007-September, 2012
I ran and organized the household and took care of my children and attended college full time. During this time I was co-vice president of the PTA at Eastside Elementary for 2 years and co-president for 2 years.
City of Cody Recreation Department Cody, WY June, 2001- April, 2007
Recreation Assistant
I organized all recreation events and help organize all sporting events. I planned functions for the recreation department, organized, directed staff, scheduled the venue, bought all prizes and supplies, sought out donations and supervised all the activities. I planned the Halloween Carnival, Easter Egg hunt, Women in Sports Day, teacher appreciation week celebration, planned fairs, and Christmas parties for example. We had events almost every month. I helped develop new classes and taught those classes to children. I built tournament brackets and league schedules. I helped with all recreation sports programs, helped develop teams, went to coaches meetings, coached, and refereed when needed. I taught adults in training conferences and motivation clinics.
I also taught at the after school program and summer camp program.
•Prepared and delivered lessons to students.
•Evaluated and tutored students with homework.
•Prepared lessons plans using Quantum Learning classroom techniques.
•Initiated, facilitated, and moderated classroom discussions.
•Maintained student attendance records, and other required records.
•Planned, evaluated, and revised methods of instruction.
•Oversaw daily operations.
•Implemented curriculum plans.
•Maintained ongoing communication with parents regarding children’s activities, behavior, and development.
•Maintained records and reports on each child.
Best Western Sunrise Motel Cody, WY April 1995 - June 2001
Front Desk Manager
I was in charge of all areas of the front desk. I supervised all other desk clerks; hired and fired people; was responsible for all deposits and receipts; made staff schedules; answered phone; worked on the computer; and handled all customer complaints.
Blair's Market Powell, WY May 1993 & 1994 - September 1993 & 1994 (Summer)
Produce Worker
I replenished the inventory in the produce department and prepared readymade meals.
HONORS/DISTINCTIONS
Dean’s list every semester of bachelor’s degree. Graduated October, 2012. Graduated with honors with a bachelor’s degree in Psychology.
VOLUNTEER WORK MAY 2007- SEPTEMBER, 2012
Served as co-vice-president for two years and co-president for two years at the Parent/Teacher Organization at Eastside School. I helped organize monthly events at the school and was in charge of the school carnival every year. The school carnival is the PTK major fundraiser held annually and I coordinated and ran this event four years in a row. I recruited and coordinated volunteers, helped organize events, and helped ensure everything ran within the budgeted amount. I have coached t-ball, girls’ softball, soccer, and basketball. I have volunteered at my children’s schools in their classrooms, on field trips and during sporting events.
References
Tracey Ambrose
Deb Klessens
Jody Eatherly
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