Customer Service Loan Processor
Resume:
from the desk of
SOFIA CHICAS
email ad257i@r.postjobfree.com
Objective
To offer my expertise in Processing, Underwriting, Appraisal Review, Customer Service and Sales to a Mortgage Division that would benefit both the company as well as my career. Highlights and Qualifications
15 + years of solid experience in all aspects of Conventional, FHA, VA loan processing and some commercial.
Consistent delivery of origination flow, processing policies and closings within company turn times and service expectations.
Pre-Underwriting files and foreseeing scenarios that may need exception requests from Lenders/Upper Management.
Structuring and packaging files appropriately for Underwriters to easily understand the major highlights and compensating factors of files in order to alleviating the underwriting process, minimize conditions assuring a smooth transaction. Thorough understanding regarding evaluating appraisals, title reports, flood certifications, hazard insurance, income documentation, credit reports and all verification documents applicable to the transactions.
Well established relationships with many Bay Area Lender Reps, Underwriters and Lender Broker Coordinators.
Training Branch Managers, Processors and Teams as well as providing company wide support for all loan officers regarding structuring of origination, files in process and escalations.
Training Originators how to pin point key criteria of transactions prior to locking interest rates in order to effectively price deals online and through communication with Lender Reps. Ability to communicate effectively in both English and Spanish. Experience
Cal Coast Financial Corp Fremont, CA 2012 - 2014
Sr. Loan Processor
• Developing relationships with Mortgage Consultants submitting loans for Single-Family, PUD, Condo, Multi Unit and Commercial properties.
• Assisting Mortgage Officers in obtaining missing information or documentation to ensure a complete package.
• Pre-Underwriting and structuring files.
• Running DU and/orLP on all files.
• Exception requests and assisting with cover letters for Underwriters prior to submission.
• Providing thorough income breakdowns for files and having knowledge of lender specific income breakdown formulas in compliance with Fannie Mae and Freddie Mac Guidelines.
• Opening escrows, requesting payoffs, CPL’s, updated prelims and evidence of hazard Insurance policies all with updated loan numbers.
• Subordination requests.
• Requesting supplements and mortgage ratings.
• QUALITY CONTROL: Verifying accuracy of Borrower and Lender documents.
• Completing loan tracking/status worksheets daily.
• Processing in accordance with corporate policies and procedures, keep all parties to the transaction informed as to status of application, set the Customers' expectations and educate them on the entire mortgage origination process.
• Developing and implementing marketing strategies for new and existing products.
• Ongoing training for team of Loan Reps/Support Staff.
• Overseeing pricing/guideline exceptions.
• Developing weekly communication channels with Broker.
• Maintaining database portfolio of Lenders and Loan Reps.
• Maintaining current knowledge of underwriting guidelines for Portfolio/Secondary Market. United Mutual Pleasanton, CA 2010 - 2012
Sr. Loan Processor
Developing relationships with Mortgage Consultants submitting loans for Single-Family, PUD, Condo, Multi Unit and Commercial properties.
• Assisting Mortgage Officers in obtaining missing information or documentation to ensure a complete package.
• Pre-Underwriting and structuring files.
• Running DU and/orLP on all files.
• Exception requests and assisting with cover letters for Underwriters prior to submission.
• Providing thorough income breakdowns for files and having knowledge of lender specific income breakdown formulas in compliance with Fannie Mae and Freddie Mac Guidelines.
• Opening escrows, requesting payoffs, CPL’s, updated prelims and evidence of hazard Insurance policies all with updated loan numbers.
• Subordination requests.
• Requesting supplements and mortgage ratings.
• QUALITY CONTROL: Verifying accuracy of Borrower and Lender documents.
• Completing loan tracking/status worksheets daily.
• Processing in accordance with corporate policies and procedures, keep all parties to the transaction informed as to status of application, set the Customers' expectations and educate them on the entire mortgage origination process. Global Fundings San Jose, CA 2007 - 2010
Sr. Loan Processor
• Data Entry.
• Submitting loans for Single-Family, PUD, Condo, Multi Unit and Commercial properties to facilitate the accomplishment of work goals.
• Assisting Mortgage Officers in obtaining missing information or documentation to ensure complete mortgage loan file.
• Ensuring collection and process of all required documentation.
• QUALITY CONTROL: Verified accuracy of Borrower and Lender documents.
• Running DU and LP on all files.
• Completing loan tracking/status worksheets daily.
• Processing in accordance with corporate policies and procedures, keep all parties to the transaction informed as to status of application, set the Customers' expectations and educate them on the entire mortgage origination process. Universal Mortgage San Francisco, CA 2003 - 2007
Sr. Loan Processor
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• Developing relationships with Mortgage Consultants and Processors submitting loans for Single-Family, PUD, Condo, Multi Unit and Commercial properties.
• Assisting Mortgage Officers in obtaining missing information or documentation to ensure complete mortgage loan file.
• Data Entry.
• QUALITY CONTROL: Verified accuracy of Borrower and Lender documents.
• Running DU and LP on all files.
• Completing loan tracking/status worksheets daily.
• Processing in accordance with corporate policies and procedures, keep all parties to the transaction informed as to status of application, set the Customers' expectations and educate them on the entire mortgage origination process. Strategic Lending Campbell, CA 2001 - 2003
Loan Officer and Processing Dept Assistant
• Data Entry.
• Assisting Loan Officers in obtaining missing information or documentation to ensure complete mortgage loan file for submission to Processing Dept and Lenders.
• Opening escrows, requesting payoffs, CPL’s, updated prelims and evidence of hazard Insurance policies all with updated loan numbers.
• Subordination requests.
• Requesting supplements and mortgage ratings.
• Requesting VOE’s, VOR’s, VOM;s and VOD’s.
• QUALITY CONTROL: Verified accuracy of Borrower and Lender documents.
• Completing loan tracking/status worksheets daily. Mortgage Magic San Jose, CA 2000 - 2001
Loan Officer Assistant
• Data Entry.
• Assisting Loan Officers in obtaining missing information or documentation to ensure complete mortgage loan file for submission to Processing Dept and Lenders.
• Opening escrows, requesting payoffs, CPL’s, updated prelims and evidence of hazard Insurance policies all with updated loan numbers.
• Subordination requests.
• Requesting supplements and mortgage ratings.
• Requesting VOE’s, VOR’s, VOM;s and VOD’s.
• QUALITY CONTROL: Verified accuracy of Borrower and Lender documents.
• Completing loan tracking/status worksheets daily. Software
Proficient in computer applications including Word, Excel, Calyx Point, Genesis, Encompass, various other automated programs and most wholesale lender websites. Education
General Education - San Jose City College, San Jose, CA Highschool Diploma - Willow Glen Highschool, San Jose, CA Page 5
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