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Administrative Assistant Customer Service

Location:
Phoenix, AZ
Posted:
January 28, 2024

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Resume:

Jamie Webster

Phoenix, Arizona, United States

ad256y@r.postjobfree.com 602-***-****

linkedin.com/in/jamie-webster-0aa85691

Summary

Dynamic Individual who has acted in multiple roles in operations and sales and is looking to continue to grow as an individual.

Skilled in Office Management, Executive Team Management, Loan Processing, Sales, Management, Leadership, Marketing, and Customer Service.

Experience

Executive Administrative Assistant / Office Manager / Sourcing Assistant HPN Global

Mar 2023 - Present (11 months)

Manages anything relating to setting up and maintaining the office environment (such as phone system administration, maintenance liaising with building management, creating social media graphics in Canva, ordering and setting up computers) Maintain/Order office & kitchen supplies. Greet all visitors and vendors with a positive attitude and assist with presentation set-ups and clean up. Provides administrative support, including but not limited to assistance in composing and editing routine advanced correspondence such as letters, presentations, memoranda, reports, and scheduling teleconferences (Zoom/Microsoft Teams). Assists with special projects as requested and other duties as assigned. Assists in-office Executives with personal tasks as requested. FedEx’ing and mailing out items. Provide occasional transportation for scheduled office visitors. Assist with New Associate and New employees onboarding efforts. then also offboarding. Supports the Sourcing Team with system updates and whatever task is assisted. Create Portal/Site for Sale Associate to use to gather documents and communicate. Manager intral Facebook. Sales Catering Coordinator

Omni Scottsdale Resort & Spa at Montelucia

Oct 2022 - Mar 2023 (6 months)

Sale coordinator

Omni Scottsdale Resort & Spa at Montelucia

Jul 2022 - Oct 2022 (4 months)

Managing sales data, controls, leads, and reports by following all procedures to ensure compliance from sales managers when working with all systems, including Delphi.fdc, third-party integrated and non-integrated lead providers, and other internal platforms. As well as accurately completing a variety of administrative duties requested by colleagues within the Sales and Marketing Divisions in order to provide timely and professional service to our guests. Assist Sales Admin with work overflow by typing and distributing correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate. Maintains account files and ensures that all information is included in file, i.e. site forms, resumes, post-convention reports, letters, fax Jamie Webster - page 1

information, etc. Answers all calls to sales office by third ring. Takes detailed inquiry leads and submits to appropriate manager. Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, date and time call received.) Assists unassigned managers as needed. Inputs amenities into Epitome for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.) Takes minutes at committee/assistant meetings as directed. Participates in schedule rotation for late coverage on days the office closes early. Processing Services Coordinator

JFQ Lending, LLC

Sep 2021 - Dec 2021 (4 months)

Responsible for working pipeline of 75-120 loans assigned to me. Worked on all third party items as HOI mortgagee updates while confirming active policy, payoffs for all accounts mark to be paid off, ordered mortgage payment history or credit supplements and handles FHA accounts numbers Lead Transaction Coordinator II - Front End Processor On Q Financial, LLC

Oct 2020 - May 2021 (8 months)

Helps pilot new processing flow. Doing the Initial reviewing & submitting all loan for Consumer direct team to underwriting. Funded 568 in 2020

Sets goals and Manage pipeline for region and help test be system for company. Transaction Coordinator II -Consumer Direct

On Q Financial, LLC

Dec 2019 - Oct 2020 (11 months)

Verified income on all files, ordered HOI & Title, Ordered Appraisals & collected outstanding conditions required for

approval. Worked closely with Sales Leadership to manage a pipeline of 240 loans ( Conventional, FHA, & VA )

Great communication skills with LO’s, Underwriters, and Leadership to take a team approach to getting files CTC.

Was responsible to make sure the entire CDC pipeline was prepared for submission to u/w. Started as one of

Transaction Coordinators, and was quickly identified as a top performer assumed all TC Responsibility for Consumer

Direct which evolved into managing the entire CDC up to Conditional Approval. SMB sales Specialist for Beauty

Mindbody

Mar 2019 - Dec 2019 (10 months)

The SMB Sales Specialist is responsible for achieving sales targets within an inside sales environment. This position is focused on the total addressable wellness and beauty marketwhile maintaining revenue objectives. The SMB Sales Specialists embodies MINDBODY’s Core Values including being Humble and Helpful to Clients and fellow Team Members. The position involves communicating with prospects in various forums including, outbound & inbound calls, emails, text, and other social media engagements. The SMB Sales Specialist enable others’ passions for wellness, and beautys to reach Jamie Webster - page 2

their maximum potential by providing solutions through technology. Manage a pipeline with 1500 leads while self sourcing 5-10 new leads a day.

Advanced Marketing Expert for Facebook

TTEC

Aug 2018 - Mar 2019 (8 months)

Managing over 500 different marketing clients and agency per quarter. Inbound and outbound calls are made to help clients with strategizing and implementing new ads. Making sure the my clients understand the sales funnel while making sure they objectives are being meant . Also while keeping clients up to date with policy, new product launch, and platform changes. Account Executive

Yelp

Aug 2017 - Jun 2018 (11 months)

As an Account Executive I made outbound dials working directly with these local businesses to help them achieve their goals through Yelp’s advertising programs. I helped educate clients on the power of digital advertising through Yelp's advertising platform on a local level.Managing and analyzing 2,000+ client leads utilizing Salesforce CRM software.Completing full sales cycles by prospecting, pitching, and closing.

Sales Coordinator

Freedom Mortgage

Oct 2016 - May 2017 (8 months)

Aid Loan Advisers by collecting documents from borrowers based on the types of loans serviced for cash-out refinancing: VA, FHA, and Conventional Loans. Other duties include obtaining, updating, verifying, and reviewing relevant borrower information on file, re-calculating income and reviewing loan before underwriting submission, ordering appraisals/notaries, walking borrower through e-sign/ disclosures.

Senior Account Manager -Loan Processor

loanDepot

Jan 2016 - May 2016 (5 months)

Manage the customer relationship from commitment and take all necessary steps in accordance with internal policies and procedures to bring the transaction to a ready close status. Interact with external and internal parties to take a loan from origination to funding. Provide borrower with real time updates as to the status of their loan along with requests for supplemental loan documentation. Coordinate the borrowers closing appointment by providing loan documents to the closing agent as well as facilitating changes to final required documents for wire disbursement. Education

Scottsdale Community College

Disk jorkie, Music Management

2016 - 2018

Jamie Webster - page 3

Glendale Community College

Business Administration and Management, General

2009 - 2012

High School Diploma

Aug 2005 - May 2009

Licenses & Certifications

Bartender Title 4 - 360 Degree Cloud Technologies Pvt. Ltd. Skills

Management • Customer Service • Marketing • Leadership • Sales • Social Media • Loan Origination • Lead Generation • Mortgage Industry • Account Management Jamie Webster - page 4



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