TUSHAR BEHERA, MBA

**** ******** ***** • College Grove, TN 37046

201-***-**** • ad256v@r.postjobfree.com

www.linkedin.com/in/tushar-behera-790b7a7/

Vice President and Group Head – Healthcare Payer & Provider

Business Development Client Relationship Management Solution Design Service Delivery

Seasoned Business Management Leader and top-producing contributor with a demonstrated record of successfully selling technology solutions and BPO services within the Healthcare Payer and Provider sectors. Aggressively prospects for new accounts, actively identifies new business opportunities, and engages in value based solution discussions. Serves as a Trusted Advisor by helping clients to optimize operational costs and gain efficiencies through technology / process improvement. Manages multiple high-growth accounts in various domains (such as Product solutions, IT and BPO services), while managing large engagements involving complex processes / business models. Possesses the strategic agility to interface and successfully influence business and technology executives, helping them define solutions to drive efficiencies.

CORE COMPETENCIES

Executive Leadership • P&L Management • Team Building • People Development • Cross-functional Collaboration • Business Development • Consultative Solution Sales • Negotiations (RFPs, MSAs & SOWs) • Account Management • Relationship Management • Interpersonal Skills • Provider Relations • Client Partnership • RFP/RFI Response • Resource Estimation • Business Analysis • Business Intelligence • Solution Design & Architecture • Product Development • Service Delivery • BPO • Outsourcing Management • Six Sigma Process Improvement • Transition Planning • Transition Management • Vendor Management • Healthcare Transformation • CRM • Go-to-Market (GTM) Strategies • Operations Management • Budgeting • Forecasting

HEALTHCARE KNOWLEDGE & EXPERIENCE

Managed Care • Pharmacy Benefit Management (PBM) • Utilization Management • Revenue Cycle Management (RCM) • Clinical Processes & Systems • Healthcare Analytics • Healthcare Business Process Solutions • Provider Lifecycle Management (PLM) • Health Insurance Exchange (HIX) Administration Value Based Care (VBC) • Hospital Information System (HIS) • Provider Credentialing • Member Engagement Member Acquisition & Retention • Provider Relations • Provider Data Management

PAYER SERVICE EXPERIENCE

Claims Management • Provider / Network Management • Member Management

Plan / Benefit Management • Care Management

PROVIDER SERVICE EXPERIENCE

Revenue Cycle Management • Enrollment & Maintenance • Credentialing & Data Services

TECHNOLOGY EXPERIENCE

Enterprise Software • Cognitive Computing • Cloud • SaaS • Internet of Things (IoT) • Artificial Intelligence (AI)

Machine Learning (ML) • Advanced Analytics • Hyper-Automation •Robotic Process Automation (RPA)

NOTABLE HIGHLIGHTS

Consistently meets and exceeds aggressive revenue and profit margin targets, year-after-year.

Lead hyper growth in growing revenue to 400% in the first 36 months. Created and closed over $55 Mn TCV business in the first year ( Omega Healthcare ). Currently managing a portfolio of about $80 Mn Annually and expected to cross $100 Mn.

Created and closed over $400+ million Total Contract Value over the last three years. (Wipro)

Delivered 150%+ of target over past four fiscal years. Already met the annual target for this year (Wipro)

Won a strategic multi-million dollar contract within the first three months of hire. (Wipro)

Received the highest Customer Satisfaction rating in business unit. (Wipro)

Built a strong pipeline exceeding $50 million with key focus on large payers. (Infosys)

Achieved a 250% headcount growth for existing operations in less than 30 months of takeover. Produced 3X growth on revenue in less than 3 years. (Cognizant)

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KEY PROFESSIONAL SKILLS

NEW BUSINESS & REVENUE GROWTH

Leads new business development opportunities, including targeting/prospecting, initial outreach, delivering capability pitches, analyzing requirements, designing solutions, calculating pricing, delivering solution presentations, negotiations and closing.

Develops and nurtures relationships with prospective clients, healthcare industry experts and analysts.

Crafts and executes new Go-to-Market (GTM) strategies for the Payer and Provider markets.

Continually builds a strong sales pipeline with a key focus on large Payers and Providers.

Keeps abreast of healthcare market needs in the industry and news with targeted prospect, changes in leadership and key investment areas.

Creates strong and enduring client relationships and organizational partnerships.

Creates visibility through industry level conferences/forums.

Devlops collateral marketing to include capability presentations, brochures and case studies.

Identifies new opportunities within existing accounts. Cross-sells across other business units.

HEALTHCARE TRANSFORMATION TRANSITION MANAGEMENT

Introduces clients to emerging solutions to re-engineer processes, optimize operations and increase automation.

Serves as a Trusted Advisor to clients by helping them decrease their total cost of operations through process and technology led transformations.

Manages contracting, transition and on-going service delivery.

Assists client evolution into next generation operations that maximize end-customer experience.

SOLUTION DESIGN

Coordinates closely with technical support, engineering and service resources to align solution design with client’s business requirements.

Work closely with key management team to ensure product success and define future roadmap.

Manages the communications process to ensure all supporting departments are aware of client needs and support requirements.

Utilizes advanced knowledge of service offerings and understanding of the customer's business to develop customized proposals that present creative solutions that successfully sell the organization's capabilities.

PROFESSIONAL EXPERIENCE

OMEGA HEALTHCARE, Boca Raton, FL Apr 2021 – Present

Omega Healthcare is a leader in Provider RCM and business process services company with $450 million in annual revues and 30,000 employees.

Vice President and Group Head Provider RCM and Payers

Manages global operations for healthcare services involving over 5000+ FTEs. Responsible for revenue and margin growth in the US Healthcare Business Process Solutions (BPS) market space using a Global Delivery Model spanning across top hospital chains, large aggregators and multiple payers.

WIPRO HEALTHCARE SERVICES, Franklin, TN Mar 2015 – Apr 2021

Wipro (NYSE: WIT) is a leading global information technology, consulting and business process services company with $8.5 billion in annual revues and 175,000 employees.

Client Partner Healthcare Digital Operations and Platforms

Manages global operations for healthcare services involving over 1500+ FTEs. Responsible for revenue and margin growth in the US Healthcare Business Process Solutions (BPS) market space using a Global Delivery Model spanning across Payers, Providers and Intermediaries.

INFOSYS TECHNOLOGIES, Atlanta, GA Feb 2014 – Feb 2015

Infosys (NYSE: INFY) is a global leader in next-generation digital services and consulting with $12.4 billion in annual revenues and 243,000 employees.

Leader, North America – Business Development Healthcare BPO

Responsible for revenue and margin growth in the US Healthcare Business Process Solutions (BPS) market space using a Global Delivery Model spanning across Payers, Providers and Intermediaries.

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PROFESSIONAL EXPERIENCE (continued)

COGNIZANT TECHNOLOGY SOLUTIONS, Teaneck, NJ Sep 2006 – Feb 2014

Cognizant (Nasdaq: CTSH) is one of the world's leading IT and professional services companies with $16.8 billion in annual revenues and 292,000 employees.

Healthcare Account Portfolio Leader

Managed three large accounts involving over 500+ FTEs. Responsible for revenue and margin growth in the US Healthcare Business Process Solutions (BPS) market space using a Global Delivery Model spanning across Payers, Providers and Intermediaries.

EARLIER CAREER PROGRESSION

TCS TATA CONSULTANCY SERVICES Business Analyst (Jul 2005 – Sep 2006)

MERLONI TERMO SANITARI Production Manager (Jun 2001 – May 2003)

EDUCATION

SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES, Pune, Maharashtra

MBA Master of Business Administration, Marketing & Operations Management, 2005

PUNE UNIVERSITY, Pune, Maharashtra

BE Bachelor of Engineering, Mechanical Engineering, 2001

Graduated Salutatorian

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