Customer Service Front Desk
Resume:
Christian Terry
An asset to any company, especially ones that take time to teach employees new talents Waterloo, IA 50703
***********@*****.***
• Dependable team player that attempts to help everyone, myself included, grow and learn
• Near perfect attendance and willing to take on overtime and work holidays
• Dedicated to whatever task is given and always looking to take on more where possible Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Satellite Dish Installer / Technician
Blue Sky Smart Solutions - Waterloo, IA
March 2023 to Present
Night Auditor/Front Desk
Fairfield Inn Suites Marriott - Dubuque, IA
July 2021 to Present
• Acting manager on duty in regards to guest needs and concerns
• Check in new arrivals with or without a pre-made reservation
• Answer calls and online chat messages regarding guest inquiries and needs
• Assist with laundry, breakfast preparation, and cleaning of public areas
• Low tier maintenance tasks such as, TV/phone connections, light bulb replacement, door, refrigerator, hvac, computer, and security camera repair, escalating as needed
• Complete nightly Audit, balance daily payments, guest and monthly house accounts
• Check pool ph levels periodically and adjust if required
• Assist with new hire training on computer system, audit, and customer service
• Establish rapport with guests to make them feel welcome, and help build brand loyalty via signing them up for a Marriott membership
Customer Service Representative
Sedgwick - Dubuque, IA
May 2018 to November 2019
• Create claims for FMLA, disability, workers comp, etc. for 15+ assigned companies, and any other client/company during high call volumes
• Learn and review claim processes for each company to properly assist their employees with questions and determining claim types
• Answer questions about paperwork required and/or received from doctors, deadlines for submission of information, payments, etc. for existing claims
• Reach out to claim examiners for information as needed, or transfer calls to them
• Properly document questions asked and answered in claim notes
• Assist with training new hires on clients, system, and phone calls Trainer/Supervisor
American Customer Care - Dubuque, IA
January 2015 to May 2018
• Create and update training methods for various call center programs
• Train new hire classes on proper customer service phone etiquette, as well as specifics for both our long term and short term clients
• Discuss and determine call/email daily forecast with Forecasting Manager to create schedule and predict staffing requirements
• Conduct interviews and make hiring decisions
• Assist quality assurance with teaching and correcting errors found
• Complete low level tech support and escalate as needed
• Supervisor for own team, as well as back up for other teams if required
• Work with Account Managers and company liaisons to meet needs of each individual company/program
• Daily logs sent to relevant Team Supervisors, Account Managers, Operations Manager, and Training Manager
Pizza Maker/Cashier/Stocker
Little Caesars / Kmart - Dubuque, IA
2014 to January 2015
• Take customer orders via phone and in person
• Create dough and slice/cut ingredients daily
• Frequently create and stock pre-made pizzas and other products for walk in guests to provide quick service
• Maintain accurate sales and cash register balance throughout shift
• Assist other departments with stocking shelves, removing inventory from truck dock, and product placement
• Train new hires in Little Caesars area of Kmart store
• Cleaning of restaurant, i.e., mopping, wiping down tables, dishes, etc. Dishwasher
Cedar Chest - Crosslake, MN
2014 to 2014
• Wash dishes, silverware, and cooking equipment for restaurant
• Assist chefs with grabbing ingredients and restocking
• Work with servers to create pre-made salads, deliver food, clean off tables, and provide quality service to customers
• Prepare for large gatherings
• Build rapport with repeat customers as well as visitors staying in nearby resorts
• Nightly cleaning of kitchen and dishwashing area with chef on duty Education
High school diploma
Freeman High School - Henrico, VA
August 2010 to June 2014
Skills
• Night audit
• Hotel experience
• Front desk
• Training & development
• Quality assurance
• Microsoft Word
• Microsoft Excel
• Google Docs
• Customer service
• Supervising experience
• Guest services
• Guest relations
• Phone etiquette
Languages
• English - Expert
Certifications and Licenses
Driver's License
Additional Information
I enjoy computer gaming, watching new shows, and spending time with friends and family during my free time.
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