Christian Terry

An asset to any company, especially ones that take time to teach employees new talents Waterloo, IA 50703

ad255y@r.postjobfree.com

+1-804-***-****

• Dependable team player that attempts to help everyone, myself included, grow and learn

• Near perfect attendance and willing to take on overtime and work holidays

• Dedicated to whatever task is given and always looking to take on more where possible Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Satellite Dish Installer / Technician

Blue Sky Smart Solutions - Waterloo, IA

March 2023 to Present

Night Auditor/Front Desk

Fairfield Inn Suites Marriott - Dubuque, IA

July 2021 to Present

• Acting manager on duty in regards to guest needs and concerns

• Check in new arrivals with or without a pre-made reservation

• Answer calls and online chat messages regarding guest inquiries and needs

• Assist with laundry, breakfast preparation, and cleaning of public areas

• Low tier maintenance tasks such as, TV/phone connections, light bulb replacement, door, refrigerator, hvac, computer, and security camera repair, escalating as needed

• Complete nightly Audit, balance daily payments, guest and monthly house accounts

• Check pool ph levels periodically and adjust if required

• Assist with new hire training on computer system, audit, and customer service

• Establish rapport with guests to make them feel welcome, and help build brand loyalty via signing them up for a Marriott membership

Customer Service Representative

Sedgwick - Dubuque, IA

May 2018 to November 2019

• Create claims for FMLA, disability, workers comp, etc. for 15+ assigned companies, and any other client/company during high call volumes

• Learn and review claim processes for each company to properly assist their employees with questions and determining claim types

• Answer questions about paperwork required and/or received from doctors, deadlines for submission of information, payments, etc. for existing claims

• Reach out to claim examiners for information as needed, or transfer calls to them

• Properly document questions asked and answered in claim notes

• Assist with training new hires on clients, system, and phone calls Trainer/Supervisor

American Customer Care - Dubuque, IA

January 2015 to May 2018

• Create and update training methods for various call center programs

• Train new hire classes on proper customer service phone etiquette, as well as specifics for both our long term and short term clients

• Discuss and determine call/email daily forecast with Forecasting Manager to create schedule and predict staffing requirements

• Conduct interviews and make hiring decisions

• Assist quality assurance with teaching and correcting errors found

• Complete low level tech support and escalate as needed

• Supervisor for own team, as well as back up for other teams if required

• Work with Account Managers and company liaisons to meet needs of each individual company/program

• Daily logs sent to relevant Team Supervisors, Account Managers, Operations Manager, and Training Manager

Pizza Maker/Cashier/Stocker

Little Caesars / Kmart - Dubuque, IA

2014 to January 2015

• Take customer orders via phone and in person

• Create dough and slice/cut ingredients daily

• Frequently create and stock pre-made pizzas and other products for walk in guests to provide quick service

• Maintain accurate sales and cash register balance throughout shift

• Assist other departments with stocking shelves, removing inventory from truck dock, and product placement

• Train new hires in Little Caesars area of Kmart store

• Cleaning of restaurant, i.e., mopping, wiping down tables, dishes, etc. Dishwasher

Cedar Chest - Crosslake, MN

2014 to 2014

• Wash dishes, silverware, and cooking equipment for restaurant

• Assist chefs with grabbing ingredients and restocking

• Work with servers to create pre-made salads, deliver food, clean off tables, and provide quality service to customers

• Prepare for large gatherings

• Build rapport with repeat customers as well as visitors staying in nearby resorts

• Nightly cleaning of kitchen and dishwashing area with chef on duty Education

High school diploma

Freeman High School - Henrico, VA

August 2010 to June 2014

Skills

• Night audit

• Hotel experience

• Front desk

• Training & development

• Quality assurance

• Microsoft Word

• Microsoft Excel

• Google Docs

• Customer service

• Supervising experience

• Guest services

• Guest relations

• Phone etiquette

Languages

• English - Expert

Certifications and Licenses

Driver's License

Additional Information

I enjoy computer gaming, watching new shows, and spending time with friends and family during my free time.

Contact this candidate