Curriculum Vitae

Shawna Rodarte 720-***-****

Lakewood, Co 80232 ad255o@r.postjobfree.com

Highly innovative and effective operations manager combining more than 28 years of work in private, corporate, start-up, and non-profit health care offering an array of critical skills in labor management, quality assurance, and change management. proficient in financial management, leadership, collaborative relationship building with positive operations & clinical outcomes. History of strengthening compliance, improving processes, elevating output, quality, customer satisfaction and employee morale. Skilled in employee development, process improvement, revenue cycle management, supply chain management and team building. Core Competencies

• Management of operations within budgetary constraints • Effective staff coach

• Performance & margin management •Intuitive people management skills

• Extensive knowledge of HIPAA/OSHA/ CLIA & JACHO laws and regulations in Medical & Dental

• eClinical Works EMR; Docutap EMR; experience in implementation, training, usage

• Awareness of and sensitivity to cultural diversity, trauma informed care, and non-violent crisis intervention

Accomplishments

• Implemented new staff training processes & career advancement initiatives to identify, coach, and support high performers in the organization

• Proven track record of developing & implementing new business opportunities and strategies through outreach efforts and improved patient satisfaction and loyalty scores to 4.7 on a scale of 5

• Managed budgets from $1.2M- $4.9M with no cost overages and slashed supply expense YOY by 20% through effective expense and inventory management

• Created front desk training module (SOP) for new hires and current employees yielding an improvement of 95% of front-end registration errors

• Clinic startup of 11 successful Urgent Care clinics from the ground up. Facilitated contractor bids, permits, coordinated installs, staffing, training, state compliance regulations, and payroll. Work Experience

Clinic Operations Director Concentra 07/27/2022- Current

•Daily oversight of a busy occupational clinic. Duties include employee relations, onboarding, training, ownership of monthly P&L statements, budgeting, responsible for upholding the organizations KPI’s, metrics, patient & employee satisfaction, coordination of daily schedule & center coverage, facilitating and participation in weekly-monthly-annual leadership meetings & staff projects while maintaining operational excellence & efficiencies.

Manager of Integrated Health

& Dental Operations

Colorado Coalition for The

Homeless

2/19/2018- July 2022

•Management of two integrated dental facilities and one Mobile Health Outreach Program (HOP) to increase access to health care, Implemented supply chain & inventory management for the Stout Street health center, management of the insurance eligibility department, mitigate client access bottlenecks, clinical & staffing efficiency, organization, budget, clinical operations, payroll, OSHA compliance, conduct peer reviews, develop marketing & outreach materials, training & education of staff, auditing MDS, clinical logs, sterilization processes & instrument inventory controls, and support the philosophy of service & cultural values in medical, dental, and integrated health services to continuously improve client’s health care experience. Coordination of COVID-19 emergency response team for multiple activated respite sites. Recently opened a new clinic in partnership with The Department of Human Services at the 48th Street Men’s shelter in Denver Colorado. Area Practice Manager Metro Urgent Care 3/2017- 2/2018

•Responsible for new clinic start-up's (11 in total), management of all 11 locations and 40+ employees

(front desk, medical assistants, providers, radiology tech’s), onboarding employees & human resources. Manage the overall operations of services and patient care, including financial management, quality assurance, patient care, training, safety risk management, team satisfaction, payroll, inventory control & procurement, daily staffing ratios and overtime hours. Practice Administrator Rocky Mountain Pain

Solutions

7/2016- 11/2016

•Responsible for clinic operations/ management for a high-volume pain management clinic, with four providers and 17 support staff. Oversaw human resources, payroll, onboarding, safety protocols, credentialing for all commercial insurance payers and governing agencies. Practice closed November 10, 2016.

Practice Manager Advanced Internal Medicine-

HCA (Physician's Service

Group)

2004- 7/2016-

•Managed a highly successful internal medicine practice, part of the HCA Physician Service Group, for a provider who was recognized in 5280 Magazine as one of Denver’s Top Doctors for five consecutive years.

•Daily clinic operations, team leadership, recruiting, mentoring, staff retention, performance, payroll, directed monthly operating meetings for corporate leadership, project management, supply chain & inventory control, ethics/safety & compliance officer, supervised medical coding, successfully implemented ICD10 changes.

•Analyze financial impact of changes in clinical activity to forecast actual revenue/ expenditures versus approved budget. Exceeded my budgetary and operational goals for five consecutive years

•Knowledgeable in accounting systems, insurance billing & collecting along with Kronos, Paychex, Onbase, HOST, UltiPro, Dayforce, and Lawson.

•Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. Education

• Ashford University- Clinton IA. 2/2013- 6-2014 M.A.- Master of Arts- Organizational Management.- specialization: Project Management

• Ashford University- Clinton IA. 8-2010- 5-2012. M.B.A.- Masters of Business Administration- H.R. Management.

• Ashford University- Clinton IA. 2007- 4/2010 B.A.- (Criminal & Social Justice) Cum Laude Affiliations

• CHAPS Peer Mentoring Program- Ashford University. Clinton, Iowa. 2011

• President/ Board of Directors for Stone Bridge Townhomes 2003-2010

• Member of CHRA (Colorado Human Resource Association) since 2011

• Graduate of HCA’s Junior Executive Training Program (2013)

• Volunteer at Colorado Coalition for the Homeless- Healthy Kids Fair, Soup for the soul- 2018, 2019, 2020

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