PAUL ARROYO

** ***** **** ***, *********, NV ****4 · 702-***-****

ad255d@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished manager, bartender, and barista of fast paced organizations with over four years of service (3 years in supervision/managerial positions) adept at producing quality drinks while managing a high-volume of people with composure and efficiency. Passionate about keeping customers happy and satisfied. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. I am enthusiastic and a friendly worker looking for a bartender role where I can bring my passion for the industry, a fun, positive attitude, and an understanding of customer service. I am seeking employment in a high-volume organization where my service skills and beverage knowledge can be leveraged to achieve the highest quality of service. Driven to provide guests with exceptional service, genuine hospitality, and to assist in working with a successful team. I have a very clear understanding of mixology and want to expand that with alcohol service in a hospitality establishment.

EXPERIENCE

DATES FROM JUNE 2022– TO PRESENT

BARTENDER, wakuda- 50 Eggs

Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs

Prepare and serve a variety of drinks and menu items

Assist bartenders in maintaining adequate supplies for the bar and extended service area

Accurately calculate checks and make change while processing payments with close attention to detail

Effectively handle customer complaints and special requests

Verify identification and age requirements of customers

Clean and stock glassware, assist with beverage service, and transport dishes to the kitchen

Interact with patrons, deliver excellent customer relations, build, and maintain a positive and professional relationship.

Maintain clean and organized bar area

Mix traditional and creative customers

Make suggestions based on customer tastes and preferences

Open and maintain tabs throughout shift

DATES FROM JANUARY 2022– MAY 2022

BARBACK, vanderpump paris

Keep the bar stocked with liquor, syrups, glasses, napkins, and all other necessary items before and during service hours.

Prepare garnishes, refill ice wells, change beer kegs and restock napkins and straws.

Clean up the spills, remove the glassware and organize the counter.

Keep the bar area neat and clean.

Coordinate with managers, kitchen staff and security personnel to ensure efficient service to customers.

Handle emergency situations, like cleaning up broken glasses and clearing up clogged drains.

DATES FROM SEPTEMBER 2021– DECEMBER 2021

BAR MANAGER, tacos el carbon

Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs

Prepare and serve a variety of drinks and menu items

Promote upcoming bar events and programs

Assist bartenders in maintaining adequate supplies for the bar and extended service area

Accurately calculate checks and make change while processing payments with close attention to detail

Effectively handle customer complaints and special requests

Maintain stock levels to prevent shortages of critical items

Clean and stock glassware, assist with beverage service, and transport dishes to the kitchen

Interact with patrons, deliver excellent customer relations, build, and maintain a positive and professional relationship.

Maintain clean and organized bar area

DATES FROM JULY 2021– OCTOBER 2021

BARTENDER/BARBACK, AREA 15(Entertainment and event complex- On call position)

Prepare drinks according to company standards, recommend specials, and replenish drinks as needed.

Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction.

Provide a positive guest experience

Interact with patrons, deliver excellent customer relations, build, and maintain a positive and professional relationship.

Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner.

Maintain clean and organized bar area

DATES FROM JANUARY 2021– JULY 2021

ASSISTANT MANAGER, Dutch Bros Coffee

Elevate customer loyalty by using strong communication skills and service abilities to resolve customer problems.

Responsible for hiring and backhouse training of new employees.

Maintain inventory by counting supplies and placing orders twice a week.

Create weekly schedules for employees for each daily shift.

Continue to offer exceptional customer service during each shift, modeling to employees what is expected.

Create a positive work environment by providing open communication, positive reinforcement, and respectful and encouraging management strategies.

DATES FROM MAY 2018 – JANUARY 2021

BARISTA/SHIFT LEAD, Dutch Bros Coffee

Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Created over 250 drinks in average shifts with consistently positive customer satisfaction scores.

Recommended products based on solid understanding of individual customer needs and preferences.

Elevated customer loyalty by using strong communication skills and service abilities to resolve customer problems.

Maintained regular and consistent attendance and punctuality.

Set and achieved goals for professional development, including working towards shift lead position.

Constantly expanded personal knowledge of coffee styles and varieties.

Trained new team members with positive reinforcement and respectful, encouraging coaching.

Controlled line and crowd with quick, efficient service.

Prepared coffee, cleaned all areas, opened register and carried out other opening duties.

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Engendered customer loyalty by remembering personal preferences and allergy information.

Prioritized drink requests while managing interruptions.

Memorized ingredients and recipes for Dutch Bros specialty drinks.

DATES FROM JANUARY 2020– TO MARCH 2020

BARBACK, the slanted door at thr forum shops (closed due to covid)

Provided service to Bartenders and Food Servers

Cleaned and restocked glassware

Retrieved Drinks for Bartenders

Kept Beer Cooler and Liquor Shelf Stocked

Prepared and Restocked Garnishes

Kept bar and tables clean and free of dirty glasses, plates trash, etc.

Cleaned spills and waste immediately.

Maintained service rapport with staff and customers.

Responded to hotel guest and customer inquiries and requests in a courteous and polite manner.

Anticipated customer needs and provided information about menus, pricing, and wine pairing.

Helped maintain the restaurant for daily opening and closing (set tables, folded napkins, cleaned restaurant, and stocked service area).

DATES FROM AUGUST 2019– TO NOVEMBER 2019

LIFEGUARD, tREASURE ISLAND HOTEL & CASINO (Seasonal)

Recognized emergency situations and responded immediately

Enforced the aquatic facility's policies while on duty

Maintained constant surveillance of patrons in the pool

Supported facility management.

Stayed alert to prevent accidents (risk management).

Responded quickly, intelligently, decisively and in accordance with established

emergency and accident management procedures.

Administered first aid and CPR as required

Communicate with other lifeguards and supervisors.

Facilitate public relations with a positive and professional attitude, courtesy and

tact.

EDUCATION

AUGUST 2017-PRESENT

university of nevada las vegas

Continuing education in Hospitality

Received Millennium Scholarship

JUNE 2017

HIGH SCHOOL DIPLOMA, coronado high school

SKILLS

Exceptional customer service

Ordering procedures

Food and drink preparation and safety

Point of sale knowledge

Math

Cash handling

Soft selling

Flexible schedule

Self-motivated

Maintenance of a tidy bar and workspace

Food and Wine Pairing

Cocktail Making

Health & hygiene protocols

Barware and bar utensils

Opening and closing duties

Hospitality service expertise

Strong communication skills

Friendly and outgoing

Highly organized

Professional demeanor

Quick learner

GOALS

Friendly service worker who enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Hoping to work in a high paced organization which will help develop my career in Hospitality and the Las Vegas Service Industry.

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