Cristina Baker

Administrative Office Specialist, Certified Home Health Aide, Quality Control

Professional, Customer Retention Representative

South Boston, VA

ad254p@r.postjobfree.com

+1-434-***-****

Self -Motivated Quality Control Specialist, Office Management Professional, Customer Relations Representative and Administrative Office Specialist with experience in Industrial Operations and Customer Retention Services, Health Care Services and Documentation. Bringing to the table expertise in individualized case management, documentation of vital information, risk assessment and career strengthening. Excellent communication and coordination is key for daily operations management, workflow improvements, production workflow, mechanical troubleshooting, vital record documentation and client services. Together we can create a successful future in a positive and safe work environment. A permanent career at which I can grow as a beneficial team member and excel within an established company is what I'm seeking. I'm motivated to further my education, training and certifications as part of that team. My goals will improve my ability to establish repour with clients in need of my assistance, alongside living a focus oriented, healthy and driven lifestyle. Authorized to work in the US for any employer

Work Experience

CSA - Customer Service Associate

All-Around Services inc. - Halifax County, VA

January 2017 to Present

Providing customized services to fellow residents in need of organization or extensive assistance in their home or business.

Additional services include and are not limited to updating organization of documents, spaces, property, material, storage space, and so forth.

Individualized customer service plan created based on specified requirements, expectations, and time availability.

Industrial Sewing Machine Operator

Annin Flagmakers - South Boston, VA

March 2022 to January 2024

Industrial Quality Sewing Machine Operator in Star Department at a fast pace. Assuring Quality grade and inspection certified sewing of heavy duty flag material in sizes up to 30inch x 30in sections 5 pieces wide. Capable of performing troubleshooting and minor maintenance of machine while keeping up integrity in hostile work environments 5 days a week.

Operating multiple machines including but not limited to standard industrial "sit-down" table sewing machine, standing large joining machine, operating a steam press, stamping and cutting stars and other adhesive emblems. The cutting table reaches length of 100 feet at which i can pull and cut material for orders reaching 1000 pieces or more.

Interacting with supervisors and management to provide documentation checks and inspection listings of each item before shipping in final delivery boxes. I maintained a professional demenor and served as a floater between 4 departments, serving as the only person trained and trusted with multiple responsibilites reporting to upper management. Quality Control Inspector

Papa John's - South Boston, VA

October 2021 to December 2022

Providing Front End Direct Customer Services. Inputting orders and specifications into our POS system. Making sure customers receive Time Efficient and Quality Inspected Products. Additionally, working as a product preparer. This position requires testing and ensuring product has reached it's full potential for best quality. Product then reaches it's final form to then be specifically custom prepared inserted into the oven and removed to receive it's preparations for delivery at home or instore. Quality Control and Product Development

Panera Bread - Alexandria, VA

June 2021 to October 2021

Providing Front End Direct Customer Services. Inputting orders and specifications into our POS system. Making sure customers receive Time Efficient and Quality Inspected Products. This position requires ensuring product has reached it's full potential for best quality, all side items are packaged, and time management over other team members are effectively assembling the products according to promised production delivery. Using Health Code knowledge to educated and oversee other team members, food temperatures, storage, and handling. Toward the end of the shift, all employees complete sanitation processes, safety and disposal procedures.

PCA (Personal Care Assistant), Inhome Care Provider Private - Roxboro, NC

June 2019 to December 2020

Personal care provider to 95 year old Vietnam veteran. Providing individualized patient specific care for PTSD, Dementia and Alzheimers.

Patients care included but was not limit to Advance Directive daily living skills, physical therapy, food preparation, communication skills, personal hygiene and dressing. Practicing wound care and accident prevention for patient safety. Accredited certifications in First Aid, CPR and Fall Prevention. Documentation of all activities and patients health, psychological factors, bathing, mobility, communication skills using a scale of one to ten to determine progress or regression. Patient will require more around the clock direct care terminating private in-home care arrangement. Customer Service

World of Sports - South Boston, VA

January 2016 to December 2016

* Coordinated special events and projects.

* Oversee customer needs and satisfaction.

* Cross training for multiple job services within the business.

* Schedule private events and entertainment.

Banquet Coordinator and Bar Manager

Berry Hill Resort and Conference Center - South Boston, VA February 2014 to November 2014

* Sourced vendors for special event needs.

* Created presentations for clients.

* Completed advanced skills and training to support operational needs for multiple departments.

* Coordinated special projects.

* Handled all incoming business and client requests for information.

* Maintained computer systems.

Owner and Manager

Lakeside at Hyco - Leasburg, NC

February 2013 to January 2014

* Developed standard training procedures for all employees.

* Prepared all vendor invoices and processed incoming and outgoing payments.

* Maintained computer and physical filing systems.

* Sourced vendors for special project needs and negotiated contracts.

* Obtained all licenses and permits for operation.

* Recruited and hired qualified candidates for vacant and new positions.

* Completed weekly payroll for 15 employees.

* Designed marketing approach and website.

* Handled all incoming business and client requests.

* Coordinated special events.

* Managed schedules and inventory.

Document Control Field Manager

Williams Industrial - Asheville, NC

September 2011 to April 2013

* Maintained computer documentation and hard copy filing system of equipment, machinery and tools.

* Prepared, managed and presented daily and weekly progress reports for each project to insure deadlines are reached.

* Received, screened and routed incoming calls, emails and fax.

* Provided complete meeting support including preparing materials and documentation.

* Sourced vendors for equipment and inventory needs for multiple job sites.

* Scheduled and managed all on-site documentation for employee hire-on, safety requirements, certifications, training, layoff and dismissals.

* Reported, documented and created presentations for safety seminars, protocols and required certifications.

* Received OSHA Safety Certification.

* Completed individual job site training for confined space, lockout tagout, biohazard material.

* Completed bi-weekly payroll information and documentation for 200 employees.

* Managed and insured all equipment, tools, and materials are delivered on time by communicating with the project manager, home office, vendors, clients and contractors.

* Met challenging quotas for productivity and accuracy of work over multiple job sites. Education

Certifications & Continuing Education in Healthcare Management Online Courses - Virginia

June 2017 to Present

Associate in Business Administration

SVCC - South Boston, VA

2015 to 2017

Associate's degree in Surgical Procedure, Administration and Human Resources

National Business College - Danville, VA

2006 to 2010

Graduate in Advanced Studies

Halifax County High School - South Boston, VA

2002 to 2006

Skills

• Management, Marketing, Customer Relations (10+ years)

• Project Coordination

• Office Management

• Strategic Planning

• Alzheimer's Care

• Microsoft Excel

• Microsoft Word

• Performance Management

• Medical Terminology

• Operations management

• Human resources

• Contract negotiation

• Sales

• Customer Support (10+ years)

• Data entry

• Phone etiquette

• Analysis skills

• Quality control

• Quality inspection

• Schematics

• Operating systems

• Software troubleshooting

• Business development

• Windows

• Document management

• Presentation skills

• Typing

• Financial services

• Computer Networking

• Customer service

• PTSD Care

• Project Management

• Technical Support

• Supervising Experience

• Home Care

• Technical support

• Customer service

• Medical terminology

• Human resources

• Quality assurance

• Continuous improvement

• Root cause analysis

• FDA regulations

• Computer skills

• Communication skills

• Product development

• Product Assembly

• Project management

• Microsoft Word

Certifications and Licenses

OSHA Safety Certification

Present

Microsoft Office Specialist

January 2007 to Present

Patient Care Technician

Present

Virginia Driver's License

May 2022 to June 2026

OSHA 10

Certified Medical Assistant

December 2020 to Present

CPR Certification

June 2021 to Present

BLS Certification

June 2021 to Present

Assessments

Scheduling — Proficient

December 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient July 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Proofreading — Proficient

December 2022

Finding and correcting errors in written texts

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Time management

• Highly motivated to succeed

• Clear oral/written communication

• Friendly and professional nature

• Invoice/document management

• Exceptional learning capabilities across multiple domain

• Microsoft Office

• Goal driven team building

Contact this candidate