Shalisa James

ad2547@r.postjobfree.com 216-***-**** Atlanta, GA

SUMMARY

Newly relocated HR professional with expertise in full cycle recruiting, employee relations, people management, crisis intervention and employee development. Specializing in wage/benefit administration, policy enforcement, and employee engagement. Seeking a Senior HR role to leverage strategic workforce planning and compliance management skills.

WORK EXPERIENCE

Stella Maris Cleveland, OH

SR HR Generalist Feb 2023 - Present

• Create and implement specialized training programs in behavioral health, equipping staff with essential care delivery skills.

• Facilitate performance appraisal initiatives for healthcare professionals, offering feedback, coaching, and support.

• Develop, update, and enforce HR policies in line with healthcare regulations, HIPAA guidelines, and best practices.

• Evaluating and implementing Federal and State labor laws and regulations for all employees

• Manage Employee Assistance Programs (EAPs) to support staff with stress, mental health, or work-related challenges.

• Manage crisis intervention training, guiding staff through difficult situations in the behavioral health setting.

• Collaborate with stakeholders to maintain a safe and healthy workplace, ensuring compliance with safety regulations.

• Develop and execute employee wellness engagement programs tailored to the behavioral health environment.

• Contribute to strategic workforce planning, forecasting by identifying staffing needs and resource gaps.

• Ensure strict confidentiality in handling sensitive behavioral health information for patient and staff privacy.

• Handle complex employee relations, mediate disputes, and resolve conflicts to promote a cohesive workplace environment.

• Administered benefits plans in collaboration with a PEO

• Played a key role in the payroll processing by reviewing and time management by approving and reviewing accuracy prior to submission to accounting.

Progressive Insurance and Casualty Mayfield Heights, OH PCC-Multi Product Agent Mar 2020 - Feb 2023

• Oversaw the complete sales process for assorted, intricate insurance products, from evaluating client requirements to closing sales and managing successful post-sale support.

• Enhanced customer satisfaction by cross-promoting diverse insurance offerings effectively.

• Kept abreast of the latest updates on a variety of products, services, and procedures across multiple partner carriers, thereby improving the provision of ideal solutions to clients.

• Retained client business successfully through the implementation of 'save techniques,' resolving policy issues, and delivering a thorough service experience across various policy types

• Evaluated potential risks and underwriting complications to ascertain product eligibility, concurrently keeping abreast with updates on products, services, and procedures across various partner carriers.

• Accelerated career growth through two promotions, attributed to rapid learning and consistent overachievement of performance metrics. Cultivated strong interpersonal skills, fostering positive relationships with both customers and colleagues for enhanced service delivery.

• Proficiently managed complex customer grievances, expertly de-escalating situations related to policies. Maintained business integrity while uplifting customer sentiment, contributing to a positive perception of the company. Executive Tapers and Fades Willowick,OH

People and Operations Manager Jul 2014 - Mar 2020

• Developed strategic staffing plans to optimize resource allocation and balance team composition.

• Fostered a collaborative work environment by effectively addressing and resolving employee concerns.

• Executed full-cycle recruitment processes, ensuring the selection of professionals aligned with company goals.

• Created and implemented training initiatives to enhance staff capabilities and support career development.

• Administered performance evaluations, offering feedback to drive a culture of accountability and professional growth.

• Established company policies, maintaining compliance with regulations and industry standards.

• Prioritized customer service excellence to strengthen client relationships and loyalty.

• Oversaw financial operations, including budgeting, forecasting, and expense management.

• Communicated organizational objectives clearly, leading and motivating teams with transparency.

• Adapted to industry shifts and challenges, maintaining operational continuity and resilience. EDUCATION

Franklin University

Bachelor of Science Cum Laude, Human Resources Management Columbus, OH

Jun 2022

Lakeland Community College

Associate in Business management

Kirtland, OH

May 2018

SKILLS

Customer Support • CRM • Scheduling • Microsoft Word • Data Entry • Research • Social Media Management • Business Development • Time Management • Microsoft Excel • Microsoft Office • Recruiting • Computer Literacy

• Payroll • Quality Assurance • Microsoft Outlook • SharePoint (3 Years) • Account Management • HR Sourcing

• Workers' Compensation • Talent Acquisition • Employee Orientation • Training & Development • Program Management • Time & Attendance Systems • Performance Management • Human Resources Management • Employee Relations • Recruitment and Hiring • HR Policies and Procedures • Knowledge of HR Software • Conflict Resolution

• Organizational Skills • Excellent Communication • Leadership • Decision-Making Skills • FMLA • Strategic Planning

• Organizational Needs Assessment • Culture And Diversity Promotion • HR Legislation Compliance • Data Analysis

Contact this candidate