CHAUNCI DRYVER

510-***-**** Oakland, CA ad253y@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and efficient professional with 6+ years of progressive experience in sales, organizational management, and administration. Ability to perform under pressure and forge teamwork to meet deadlines. Proven competency in problem resolution, growing customer loyalty and identifying growth opportunities within a competitive marketplace.

SKILLS

Cross-departmental Collaboration, Interpersonal and Organizational Communication, Culture Management, Customer Retention, Medical Terminology, Scheduling, Medical Insurance, HIPAA, Training and Education, Relationship Building, Conflict Resolution, Sales, Vendor Management, Account Management, EPIC Care, Google Apps, Salesforce, Microsoft Office Suite

WORK EXPERIENCE

Medical Administrative Assistant Eye Physicians of East Bay 2021, Full-Time

●Welcomed and greeted 40+ daily patients and visitors.

●Improved patient satisfaction, provider time and treatment room utilization by 25%.

●Triaged 40+ daily phone calls and documented patient interactions, DMV reinstatements, and medical insurance verifications through EPIC Care system.

●Initiated and processed patient transfers from a variety of clinics and hospitals.

●Protected patients’ rights according to HIPAA guidelines.

Luxury Beauty Advisor/Coordinator Ulta Beauty 2019 – 2021, Full-Time

●Served as point of contact for 100+ daily customers and colleagues for sales, merchandise consulting and customer service needs.

●Augmented business value by analyzing customer needs and complications to identify and implement gap measures and long-term solutions.

●Exceeded store-wide sales goals by meeting daily sales goals of at least 85% or more.

●Initiated workplace culture by developing and driving strategic celebrations, positive company competitions & facilitating organizational transformation.

●Maintained in-store and vendor management by reinforcing training for all new hires through events and/or promotions.

●Ensured all merchandise, testers and demonstration stations were sanitized and well-maintained.

●Followed all loss prevention control and compliance procedures.

Front Desk Receptionist Paparazzi Beauty Bar 2017 - 2020, Part-Time

●Demonstrated and promoted a strong commitment to providing a luxury experience for all clients and service providers.

●Coordinated and managed scheduling needs for 15+ daily clients; both in-person and over the phone.

●Developed daily and weekly progress reports to streamline projects and coordinate tasks across multiple channels to support business growth.

●Built and maintained strong relationships with prospective and existing clients by updating customer profiles to drive upselling and cross-selling revenues.

Associate DSW Shoes 2017 - 2019, Full-Time

●Improved store-wide sales goals by increasing personal performance goals and promotions by 35%.

●Assessed customers’ needs and provided exceptional customer service to 50+ daily customers and clients.

●Managed in-person and online sales inventory by completing markdowns, maintaining clearance standards and organized and maintained stockroom.

●Completed all functions of the fulfillment process by locating, inspecting, packaging and labeling placements ensuring readiness for pick-up/delivery.

●Thoroughly trained new hires on store policies and procedures while encouraging company culture through healthy and fun team contests.

EDUCATION & CERTIFICATIONS

High School Diploma, Golden State College Prep Academy, 2015