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PATRICIA KANDLER

ad253b@r.postjobfree.com 1-317-***-**** Noblesville, IN 46060

Eager professional ready to undertake the duties and responsibilities at a fast-paced practice or business. I've been a manager in different capacities at Essilor/Luxottica for almost 8 years. I'm looking to expand my personal and professional competencies. To contribute my proven skills and learn more. My vision is hard work and accountability. To successfully deliver the highest standards, exceptional quality care to patients and customers. To work for a practice or business who also believes in delivering the highest standards and care for their patients and customers

I Understand the importance of knowing a company's Business Acumen.

By Controlling what I can. Take immediate action to make changes that may be trending down to a positive by knowing your business.

Glasses Repair

Insurance Processing

Physician Assistance

Customer Service Abilities

Medical History Documentation

Customer Education

Physician Support

Patient Testing.

Instrument Sterilization

Patient Recordkeeping

Paperwork Management

Interview Expertise

Contact Lens Evaluation

Frame Repair Specialist

Transaction Processing

Product Upselling

Excellent Customer Service Skills

A deep love and care toward people and Humanity.

Essilor/Luxottica Carmel, IN

Optical Assistant Store Manager

07/2016 - Current

Lead a great team, by setting and following the standards of our company's expectations.

One on one active training, and listening in the moment to strengthen and support our team individually for them to be successful. Responsible for hitting and surpassing our company's goals. Knowing the business in the moment. Daily knowing where we are, where we need to be and knowing what steps to change to get to where we want. Work closely with the Optometrist to fill their books.

Investment of time to have an excellent rapport with the success of the doctor's business, as well as our retail business.

Pull all Insurance and Copay's.

Calls made daily to schedule patient's exam as well as confirming appointments. Excellent knowledge of Optometry. Understand and assist on the T ech side. Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

Read patient's glasses prescriptions with lensometer and carefully note Summary

Skills

Experience

Keep up-to-date with industry trends in order to provide informed advice to clients.

Obtained accurate patient histories through detailed interviews and documented information in EHR.

Responsible for Daily/Weekly/Monthly reports to be filled out accurately. Processed payments from customers and doctors patients using 3 different point-of-sale systems.

Opening and closing the business.

BYU/ Idaho Idaho City, ID

Some College (No Degree) in Broadcasting And Communications/ Advertising North East Louisiana University Monroe, Louisiana Some College (No Degree) in Broadcasting And Communications/ Advertising Education and Training

DeRidder, High School Deridder, LA High School Diploma 07/1988

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