Patrick Epps

Chicago, IL ***** ad252t@r.postjobfree.com

+1-773-***-****

Objective

To obtain a position in Sales, Sales Support or Customer Service, that utilizes skills, abilities and experience gained in these fields

Work Experience

Customer Service Representative / LiveOps (Remote)

Piedmonte Natural Gas -Independent Contractor

Charlotte, NC

September 2021 to Present

Answer customer questions concerning activation or discontinuation of natural gas services.

Set up and process customer requests for service activation, disconnection or maintenance

Processed customer requests for payment arrangements on past due accounts

Handle customer payment requests Answered questions regarding new and potential customer accounts.

Improve customer satisfaction through expert resolution of conflicts issues and concerns.

Sales Assistant/ Verifications

lEndurance Warranty Services. - Northbrook, IL

April 2019 to September 2021

Receive and respond to calls from customers managers and salespersons. Enter any missing customer information into computerized database.

Access and manage multiple customer databases to locate and customer information.

Support management and salespersons in making required adjustments to policies per instructions Verify policies to make sure that all the required information is accurate and correct.

Verify policy information, terms and requirements with customers as well answers questions and process payments..

Notate policies to provide a record and instruction various departments on further actions needed if any.

Consulting Specialist IT Consulting. - Chicago, IL June June 2018 to April 2019

Offer Advice and expertise to small businesses to help them improve their business performance in terms of operations, profitability, management, structure and strategy. The work stretches across a variety of areas, including management, strategy, IT, finance, marketing and supply chain management.

Account Relationship Manager

AT&T. - Chicago, IL September August 2017 to June 2018

Generated new customers within the territory for the Mitel brand.

Serviced existing client base of AT&T client executives while generating new business and generate new business to increase clients.

Operated with a “hunter” mentality to aggressively target profitable new markets. Acquired and maintained sound knowledge of all product and service lines offered.

Determined, organized and selected product mix depending upon clients needs and specifications. Collaborated with consultants, engineers and solutions architects to drive additional solutions.

Client Executive

ITsavvy. - Chicago, IL

September 2015 to January 2017

Cultivated and developed relationships with business by telephone to build and establish SMB customer base.

Explained the breadth of Savvy’ product and service offerings.

Kept abreast of changes in industry practices as well as emerging IT technologies by reviewing current literature and participating in educational programs.

Increased brand credibility and client awareness by developing technical/non-technical marketing collateral.

Communicated with IT vendors such as VMware and Dell to obtain pricing and technical specifications for available hardware and software.

Consulted with users, administrators, and engineers to identify business and technical requirements for proposed systems and modifications or technology purchases.

Account Manager

Barcodes. - Chicago, IL

April 2015 to September 2015

Reached out to potential SMB clients concerning their possible data capture needs. Explained Barcodes’ data capture product and solutions.

Consulted with clients as well as engineers to identify effective data capture products and solutions and implementation.

Communicated with vendors of data capture technologies and solutions to obtain pricing and technical specifications for hardware software and services.

Licensed Health Benefits Consultant

GoHealth. - Chicago, IL

August 2014 to February 2015

Answered telephone calls from potential customers solicited through ACA advertisements.

Explained health care plans and prices to customers and made plan recommendations as a licensed consultant.

Enrolled customers in selected health plan, discussed requirements and payments.

Collateral/ Verification Clerk

Volt / CNA

April 2012 to July 2014

Read source documents such as sales reports, move request and collateral reports and entered data in specific data fields using keyboard.

Compile, sort and verify the accuracy of data before being entered.

Compared data with source documents, or re-entered data in verification format to detect errors. Locate and correct data entry errors, or reported them to supervisors.

Education

Southern University and A & M College - Baton Rouge, LA

Bachelor of Science Degree in Marketing

Skills

•Microsoft Office CRM

Sales Development Sales Assistant Customer Service Data Entry

•Sales Support

•Microsoft Excel

•Sales

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