O.Sh

OLTJANA SHKURTA

929-***-****

ad251m@r.postjobfree.com

**** **** ** ******, *** 5C,

Brooklyn, NY 11230

Professional Summary

Highly accomplished professional with extensive experience in managing all company operations.

Astute in identifying operational requirements, implementing plans, and effectively coordinating to achieve objectives. Expertise includes personnel management, employee training, inventory tracking, facility coordination, budget management and expense control. Experience also includes a broad range of transportation functions Air and Ocean, customs brokerage, domestic supply chain, and over size project shipments.

Detail-oriented and skilled administrative professionals keep reception areas clean, neat, and presentable to give a positive impression to all guests. Effortlessly coordinate documents, digital files, and correspondence to support high-volume operations.

Offering excellent clerical, time management and multitasking abilities developed over 10 years of related experience.

Skilled in: Word, Excel, Outlook, Power Point, Pivot, Entrée, AES Automated Export System, Meter Reading, Smart Metering, Electricity, Business Strategy, Business Development, Business Process Improvement, Corporate Communications, Project Management, Corporate Social Responsibility, Event Planning, Billing and Collection, Meter Reading, Energy Retail, Customer Service, Customer Service Operations, Meter Data Management, Electricity and Energy Loss

Dentrix, ocean import, accounting, Health Insurance.

Language: Fluent in Albanian, English, Italian

Experience

Shipping Manager, Import –Export at D. COLUCCIO AND SONS June 2021 - present,

New York, N.Y

Cargo tracking of import ocean shipments to ensure timely delivery.

Track customs release by working closely with our United States Customs Broker to ensure

proper documentation, as to not delay clearance of ocean shipments

Notify freight forwarders and vendors of missing or incorrect shipping documentation and follow up until receipt and/or resolution is reached.

Address any discrepancies with brokers system by diagnosing issues and contacting the appropriate party (i.e. Production, Freight Forwarder, Factories, etc.) to remedy it, so customs clearance can be completed.

Update SAP dates as needed, so that all parties have accurate information and delivery dates.

Proof and verify ocean shipments within Log Net and SAP to ensure accurate and timely creation of Inbound Delivery numbers.

Communicate shipping instructions, vessel and flight schedules with Freight Forwarders and Production teams to complete freight bookings.

Resolve Log Net, SAP and IA01 errors or rejections

Handle bank releases

Adhere to corporate and government policies regarding International Business transactions

Work directly with production and vendors to arrange alternate manufacturing in order to meet importing countries trade regulations.

Organize and maintain foreign to foreign shipments and required documentation (annexes, NAFTA, etc.) for international customers or licensees.

Doing all cost sheet for each item of the invoices that we import – export.

Preparing prices to be updated in entrée system.

Preparing the schedule to deliver and pick up the container.

Billing specialist & Front desk, Central Park South Dental Arts, Nov 2020 May 2021

Supported billing department by posting receivables, following up on outstanding account balances, and coordinating invoice mailing.

Managed billing functions, including fee collection, invoice generation, and transaction posting.

Monitored dentist schedules and coordinated patient appointments.

Assisted patients in completing required paperwork, including insurance information and financial arrangements.

Received incoming calls, answered questions, and scheduled patient appointments.

Greeted patients and visitors and managed patients in order of appointment time.

Manager, OSHEE GROUP, Nov 2013 Jun 2020 Tirana, Albania

Managed and oversaw all activities of the Customer Billing and Collection (1.5K),

Actively participate to set up objectives, performance target and action plans to achieve energy losses reduction and increase of collections;

Lead the division through organizational and operations procedures changes;

Lessoned with energy distribution division to prepare and monitor performance indicators, action plans and investment assessment;

Actively participated in joint efforts of stakeholders and donor’s organization to implement the energy sector recovery strategy;

Carried out day to day management activities of Energy Public Retail Supplier: i.e. energy demand management, billing and collection operations, performance monitoring of energy retail activities; non-technical loss reduction and control;

Managed the Credit Risk Monitoring procedures by enhancing the increase of customer collection rate etc;

Analyzing and providing different reports for the company regarding energy.

Supervising all costumer service store and training all teams for different goals that the company must achieve.

Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.

Supported back-office procedures, including hiring and employment processes.

Specialist Cargo Import-Export at TIA Airport, Tirana Albania August 2011- October 2013

Preparing all the documents for export import for the different vendors and proceeding with the finance office all the Invoices

Preparing Delivery order and sending to the broker

Calculate rate for all export –import.

Organizing and managing all import –export for all list of vendors that we have.

Municipality of Tirana, Jan 2008 Aug 2011 Albania

Head of sector, Taxation and Registration of the Business

Registration of the business and taxation

Management and provide all services for business taxation.

Managed and oversaw all activities of the business Billing and Collection

Carried out day to day management activities to provide performance in collection of the taxes from the business.

Analyzing and provide different reports for the

Supervising all costumer service store and training all teams for different goals that the company must achieve.

Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.

Supported back-office procedures, including hiring and employment processes.

Municipality of Tirana, April 2006 Jan 2008

Administrative Assistant

• Performed accounting functions, such as preparing daily deposits, analyzing and recording expenditures; cash, credit card and other expense reports, purchase orders, invoices and memos.

• Provided administrative and business support to the CEO and members of the executive team.

• Maintained CEO’s calendar; schedule and coordinate meetings, appointments, travel arrangements,

preparing necessary materials for meetings or presentations and teleconferences.

• Increased office efficiency by 25% by overhauling company’s filing system and utilizing various

software for the management of company documentation efforts.

•Assisted accountants by revising salary expenses and customer returns through RightClick accounting software, as well as reviewing book balances and daily check deposits.

•Created a budget and efficiently handled inventory for office supplies, by tracking and reducing annual expenses by 15%.

• Provided administrative and clerical support, implementing various software for the management of the company communication and documentation efforts.

•Effectively booked domestic and international packages, conference facilities for executives and other staff members.

Education

Albanian University

Master’s degree, Administrative Science Diploma Jul 2010

Agricultural University of Tirana Tirana, Albania

Diploma, Agricultural Engineering Jul 2006

Partizani High School, Tirana Albania Jul 2001 Jul 2001

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